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Crime Prevention Crime Prevention VIOLENCE IN THE VIOLENCE IN THE
WORKPLACEWORKPLACE
©This TCLEOSE approved Crime Prevention Curriculum is the property of CSCS-ICJS CRIME PREVENTION II
Institute for Criminal Justice Studies
Part IIPart II
How to Handle a How to Handle a Potentially Violent Potentially Violent
SituationSituation
Handling Violent SituationsHandling Violent Situations
• Familiarize yourself with your company’s policies and emergency procedures
• Report any physical or verbal threats
• Never touch the violent person
• Use a calm, non-confrontational approach
Handling Violent SituationsHandling Violent Situations
• Take all threats seriously
• Familiarize yourself with the resources available
• Seek immediate assistance if the situation escalates
If It’s an If It’s an EmergencyEmergency Situation Situation
• Call 911 and building security personnel if you have them
• Make sure to make the call using a phone that is out of the sight and hearing of the violent person
If It’s an If It’s an EmergencyEmergency Situation Situation
• If you can, stay on the line until the police arrive
• Do not intervene physically
• Get yourself and others to a safe place as soon as possible
Examples of Violence in the Examples of Violence in the WorkplaceWorkplace
Domestic Violence, Domestic Violence, Stalking, and Stalking, and
Workplace ViolenceWorkplace Violence
Domestic ViolenceDomestic Violence
is is emotional abuse, , physical abuse, or sexual abuse between people who have, at some time, had an intimateintimate or or familyfamily relationship. relationship.
Source: www.findcounseling.comSource: www.findcounseling.com
Domestic Violence Domestic Violence Examples ofExamples of Emotional AbuseEmotional Abuse
Emotional abuse is when an abuser
• Continuously criticizes, calls names, or shouts
• Insults or drives friends or family away
• Humiliates a person in private or public
Domestic Violence Domestic Violence Examples ofExamples of Emotional AbuseEmotional Abuse
• Keeps a person from working, controls the money, or makes all the decisions
• Refuses to work or to share money
• Takes the car keys or money
• Regularly threatens to leave or tells a person to leave
Domestic Violence Domestic Violence Examples ofExamples of Emotional AbuseEmotional Abuse
• Threatens to kidnap the children when angry
• Manipulates with lies and contradictions
Domestic Violence Examples of Physical Abuse
Physical abuse is when an abuser
• Pushes, shoves, kicks, or chokes
• Holds a person down to keep them from leaving
• Hits, slaps, or bites
• Throws objects
Domestic Violence Examples of Physical Abuse
• Locks a person out of the house
• Abandons a person in dangerous places
• Refuses to help when a person is sick, injured, or pregnant
Domestic Violence Examples of Physical Abuse
• Forces a person off the road or drives recklessly
• Threatens to hurt a person with a weapon
Domestic ViolenceDomestic ViolenceExamples of Sexual AbuseExamples of Sexual Abuse
Sexual abuse is when an abuser
• Minimizes the importance of a person’s feelings about sex
• Criticizes a person sexually
• Insists on unwanted or uncomfortable touching
Domestic ViolenceDomestic ViolenceExamples of Sexual AbuseExamples of Sexual Abuse
• Withholds sex and affection
• Forces sex after physical abuse or when a person is sick
• Rapes a person
Domestic ViolenceDomestic ViolenceExamples of Sexual AbuseExamples of Sexual Abuse
• Is jealously angry, assumes a person will have sex with anyone
• Insists that a person dresses in a more sexual way than they want to
StalkingStalking
There are two broad categories of There are two broad categories of stalkingstalking..
Unwanted Unwanted pursuitpursuit by a by a strangerstranger
Unwanted pursuit by Unwanted pursuit by someone the someone the victimvictim knows knows
Signs of Possible VictimizationSigns of Possible Victimization
Frequent or Frequent or unplanned leaveunplanned leave
Change in jobChange in jobperformanceperformance
Unexplained bruises Unexplained bruises or injuriesor injuries
Sudden change of Sudden change of addressaddress
DepressionDepression
Eating disordersEating disorders Self neglectSelf neglect Panic attacksPanic attacks AnxietyAnxiety Drug and alcoholDrug and alcohol
dependencedependence
Employer Reaction and SupportEmployer Reaction and Support
ConfirmationConfirmation that the threat that the threat existsexists
Foster a Foster a supportivesupportive workplace workplace climateclimate
Thoughtfully Thoughtfully encourageencourage co- co-worker disclosureworker disclosure
Staff Staff trainingtraining
Employer Reaction and SupportEmployer Reaction and Support (continued)
EvaluateEvaluate the threat the threat
Create an Create an interventiointervention plann plan
Notify and involve Notify and involve lawlaw enforcementenforcement
Keep in close Keep in close contactcontact with the with the victimvictim
Employer Reaction and Support (continued)
Make referralsMake referrals
Learn whether Learn whether courtcourt ordersorders have been obtainedhave been obtained
Allow for time off for victimAllow for time off for victim
Employer Reaction and Support (continued)
Review and Review and modifymodify work spaces work spaces
Be Be mindfulmindful of privacy of privacy
Notify other employees as Notify other employees as appropriateappropriate
Employee Assistance Program Employee Assistance Program ServicesServices
Can provide information on Can provide information on traumatictraumatic events to the employer events to the employer and its employeesand its employees
Can provide Can provide counselingcounseling services services to victimto victim
Can assist in Can assist in analyzinganalyzing the the situation and developing strategiessituation and developing strategies
Ways to Prevent Ways to Prevent Workplace Violence Workplace Violence
When Terminating anWhen Terminating anEmployeeEmployee
Performance AppraisalsPerformance Appraisals
Always give Always give honest honest and direct and direct performance measurementsperformance measurements
Explain, discuss, and Explain, discuss, and documentdocument poor performancepoor performance
Provide Provide trainingtraining to strengthen to strengthen problem areasproblem areas
Unsatisfactory PerformanceUnsatisfactory Performance
Address Address unsatisfactory unsatisfactory performance as it occursperformance as it occurs
Be Be honesthonest
Choose Choose retrainingretraining and internal and internal placement if possibleplacement if possible
During the Termination ProcessDuring the Termination Process
CarefullyCarefully review the review the employee’s employee’s personnelpersonnel
background. There is rarely a background. There is rarely a good time to be let go.good time to be let go.
Termination ProcessTermination Process Prepare and PlanPrepare and Plan
Who will Who will conductconduct the exit the exit interview? interview?
Who should Who should witnesswitness the the meeting? meeting?
How will the remaining How will the remaining staffstaff be be told? told?
During the Termination Process During the Termination Process Prepare and PlanPrepare and Plan
What about the What about the employee’semployee’s personal possessions?personal possessions?
Will anyone in the company Will anyone in the company react react emotionallyemotionally??
Will there be an extra Will there be an extra workloadworkload??
During the Termination MeetingDuring the Termination Meeting
Provide a Provide a writtenwritten script script
RoleRole play beforehand play beforehand
Keep it Keep it briefbrief
During the Termination Meeting (continued)
Design and choose a Design and choose a specificspecific placeplace
Do not use your Do not use your officeoffice
Consider Closed Circuit Consider Closed Circuit Television (CCTV) and a Television (CCTV) and a panic panic button button
During the Termination Meeting (continued)
• Have an Have an exitexit predetermined predetermined • Ensure Ensure securitysecurity is available if is available if necessarynecessary
After the Termination MeetingAfter the Termination Meeting
Collect Collect keyskeys
Severance Severance paypay
Continue Continue medicalmedical benefits benefits and other assistance and other assistance programsprograms
After the Termination MeetingAfter the Termination Meeting
Separation agreementSeparation agreement
Be Be respectfulrespectful in front of in front of other employeesother employees
Allow employee to Allow employee to retrieveretrieve his/her personal effectshis/her personal effects
After the Termination Meeting(continued)
Answer follow-up questions Answer follow-up questions promptlypromptly
Resist the urge to return Resist the urge to return threatsthreats
Offer Offer supportsupport; disarm anger ; disarm anger by listening and showing by listening and showing empathy empathy
Safety Tips in Safety Tips in the Workplacethe Workplace
Safety Tips in the WorkplaceSafety Tips in the Workplace Keep your purse, wallet, keys, or
other valuables with you at all times or locked in a drawer or closet.
Check the identity of any strangers who are in your office.
Don’t stay late if you’ll be alone in the office.
Safety Tips in the WorkplaceSafety Tips in the Workplace
Report any broken or flickering lights, dimly lit corridors, broken windows, and doors that don’t lock properly.
If you notice signs of potential violence in a fellow employee, report this to the appropriate person.
Safety Tips in the Workplace(continued)
Immediately report any incidents of sexual harassment to your supervisor and/or human resources department.
If the company does not supply an emergency kit, keep your own emergency supplies.
Safety Tips in the Workplace(continued)
Avoid using out-of-the-way corridors and stairwells when you’re alone.
Physical Physical
SecuritySecurity
Physical SecurityPhysical Security
Exterior Access ControlExterior Access Control
Property Property borderborder
ParkingParking lot lot
Entrance Entrance doorsdoors
Gates, fencing, Gates, fencing, guardsguards, , CCTV, alarm systemCCTV, alarm system
Physical Security Physical Security (continued)(continued)
Interior Access ControlInterior Access Control
Main entranceMain entrance
Main lobbyMain lobby
High High securitysecurity areas areas
Locked doors, enclosed Locked doors, enclosed counters, bulletproof glass, CCTV, counters, bulletproof glass, CCTV, guards, cash handling procedures, guards, cash handling procedures, etc.etc.
Physical Security Physical Security (continued)(continued)
Be PreparedBe Prepared
Emergency Emergency plan(s)plan(s)
Code Code word(s)word(s)
SafeSafe rooms rooms
Individual responsibilities definedTrain staff and test plan
Physical Security Physical Security (continued)(continued)
Be Prepared – ContinuedBe Prepared – Continued
Electronic Electronic doordoor access card access card
Key Key controlcontrol
UnmarkedUnmarked parking spaces parking spaces
TEAM PRACTICAL EXERCISETEAM PRACTICAL EXERCISE • TEAM I: Primary elements of effective
workplace violence prevention.
• TEAM II: Four types of violence and three levels of violence.
• TEAM III” Handling Violent Situations, Domestic Violence & Stalking
• TEAM IV: Appraisals & Termination
• TEAM V: Safety Tips & Physical Security
Resources: WebsitesResources: Websites
• Occupational Safety and Health Act www.osha.gov
• Workplace Solutions www.wps.org
• National Center for Victims of Crime www.ncvc.org
• Free Management Library www.managementhelp.org/emp_well/violence.htm
Resources: DocumentsResources: Documents
• Workplace Violence Prevention and Response Guidelines, ASIS International, September 2005
www.asisonline.org/guidelines/guidelineswpvfinal.pdf
• USDA Handbook on Workplace Violence Prevention and Response, U.S. Department of Agriculture, 1998
www.usda.gov/news/pubs/violence/wpv.htm
• Workplace Violence Issues in Response, National Center for the Analysis of Violent Crime, Critical Incident Response Group, Federal Bureau of Investigation, 2002
www.fbi.gov/publications/violence.pdf
Resources: PublicationsResources: Publications
• Office of Personnel Management, Dealing with Workplace Violence, A Guide for Agency Planners, February 1998.
• Defense Personnel Security Research Center, Private Sector Liaison Committee of the International Association of Chiefs of Police, Combating Workplace Violence, Guidelines for Employees and Law Enforcement, July 1994.
• Kenneth Wolf et al, Helping the Employee Recover From the Trauma of Workplace Violence, EAP Digest, March 4, 1994.
• Department of the Air Force, Violence in the Workplace Intervention Handbook, December 1995.
The National Crime Prevention The National Crime Prevention CouncilCouncil
2345 Crystal DriveFifth Floor
Arlington, VA 22202202-466-6272
FAX 202-296-1356www.ncpc.org
Used with permission from Tom Carney,North Miami Beach Police Department and Business Health Services
Presenter Contact Information
I NSTI TUTE CR I M I NAL JUSTICE STUDI ESCen ter Safe Com m u n ities & Sch oo ls
TEX AS STATE UNI VERSI TY
I NSTI TUTE CR I M I NAL JUSTICE STUDI ESCen ter Safe Com m u n ities & Sch oo ls
TEX AS STATE UNI VERSI TY
350 N. Guadalupe, Suite 140, PMB 164San Marcos, Texas 78666.
877-304-2727 www.cscs.txstate.edu