credit-suisse Eco Performance 1998/1999 Short version

ENVIRONMENTALPERFORMANCE EVALUATION

SWITZERLAND 1998/99

DECEMBER 1999

www.credit-suisse.ch/ecoperformance99

SUISSECREDIT GROUP

http://www.credit-suisse.ch/ecoperformance99

EDITORIALCREDIT SUISSE GROUP AND THE ENVIRONMENT

Environmental PerformanceEvaluation 1998/99This paper-saving eight-pageabridged version of the EnvironmentalPerformance Evaluation 1998/99 issupplemented by two appendices,available on the Internet:

pAppendix 1: further information

pAppendix 2: the complete energyand materials report from MIB AG

Dear Readers

This report on Credit Suisse Group’sEnvironmental Performance Evalu-ation 1998/1999 is the third of itskind since 1994. It describes ourmajor energy and materials flows inSwitzerland and the impact that theyhave on the environment.

The report is an important element inour ISO 14001-accredited environ-mental management system in Swit-zerland and shows where we stand interms of our operational ecology tar-gets and activities. The inclusion ofWinterthur means that we are able toincorporate the Group’s insuranceoperations in our performance evalu-ation for the first time. Information onair travel is also new.

Transparency and credibility are im-portant to us. That is why, insteadof simply concentrating on our suc-cesses and strengths, we also reporton the areas where there is room foreven further improvement – and doingso in a report which has been vali-dated by an external body.

Our operational ecology activitiessave energy and resources. This re-port on our Environmental Perfor-mance Evaluation is a small exampleof that – both the summary, which hasonly a limited print run, and the morecomprehensive appendices, are avail-able worldwide via the Internet, atwww.credit-suisse.ch/ecoperformance99. This saves paper,printing and costly dispatch.

We are aware that we can only reachour operational ecology targets if ourstaff put our and their environmentalprinciples into practice. I would like totake this opportunity to express mygratitude for their commitment.

We would be interested to hear yourviews and constructive criticism – welook forward to receiving your sug-gestions!

Peter Lienhart

Member of the Executive Board ofCredit Suisse and EnvironmentalOfficer of Credit Suisse Group

Terms used in this Environmen-tal Performance Evaluation

The five business units of CreditSuisse Group (CSG) are referred toas follows in this report:

pCSCredit Suisse

pCSPBCredit Suisse Private Banking

pCSFBCredit Suisse First Boston

pCSAMCredit Suisse Asset Management

pWinterthurWinterthur Insurance

Structure of this Environmental Performance Evaluation report 1998/99

Glossary and further readingAddresses and contactsReview of energy guidelinesVfU key figuresPerformance evaluation and methodologyTransportPaperChemicalsWasteWaterHeatingPowerScope of environmental management system

Printed abridgedversion

TopicsAppendix 1 Appendix 2

Full version on Internet

MIB AG energy and materials report

THE ENVIRONMENTALMANAGEMENT SYSTEM

Additional informationon the Internet

pMIB AG energy and materialsreport

pDetailed information on datagathering and data quality

INCL. WINTERTHUR AND FIGURES FOR AIR TRAVEL WORLDWIDE

CSG organisational chart as at 31 December 1998.

This Environmental P•erformanceEvaluation covers the five busi-ness units of CSG in Switzerland,with 594 properties and 28,000employees. The energy referencearea is 1.3 million m2. Figuresfor the Winterthur head officehave been incorporated into theEnvironmental PerformanceEvaluation for the first time, fol-lowing the merger of CSG andWinterthur in 1997.

Air travel figures fornon-Swiss locationsInformation on air travel from CSFBlocations outside Switzerland hasbeen recorded for the first time. Thishas not yet been included in the per-formance evaluation according toenvironmental impact points, however.

Data gathering

Compared with the 1996/97 Environ-mental Performance Evaluation wehave been able to achieve an im-provement in the quality of data col-lected. Information on buildings withthe highest energy consumption isparticularly accurate, as is that for theareas of computer scrap disposal and

business air travel. There is still roomfor improvement with regard to wasteand paper, however.

The energy and waste figures col-lected for the Winterthur business unitrefer to the Winterthur head office,with around 1,400 staff.

In addition to information on air travel,other data on the operational ecologyof major CSFB sites outside Switzer-land will also be gathered in the fu-ture. A decision has yet to be madeon how Winterthur’s relevant non-Swiss sites are to be included in fu-ture.

Facilities managementby MIB AG

Since 1998, operational responsibilityfor the management of our premisesin Switzerland has lain with MIB AGProperty + Facility Management(‘MIB AG’). MIB AG has measuredthe flows of materials and energy forpower, heating, water, waste andchemicals and has collated the datainto its own report. The MIB AG reportforms the basis of this EnvironmentalPerformance Evaluation report.

Environmental requirementsfor outsourcing partnersA variety of external companies pro-vide services to CSG which are impor-tant in terms of operational ecology.Contractually determined environmen-tal requirements form the basis of acorresponding environmental monitor-ing system. The environment-relatedstandards which have already beendefined for MIB AG have also formedpart of contractual negotiations withother partner companies from thefields of local IT provision, cateringand the storage and distribution ofoffice supplies and promotional items.

Locations: Locations: Locations: Locations: Locations:

S ta f f : S ta f f : S ta f f : S ta f f : S ta f f :

in Switzerland

in Switzerland

in Switzerlandinternationally


in Switzerlandpresent in over 30 countries






Corporate and individual customers in Switzerland

Services for private investors in Switzer-land and abroad

Global investment banking

Services for insti-tutional and mutual funds investors worldwide

Worldwide insurance business

241

11 729

5035

7 6081 027

358

96113 165

723

4971 080

684

7 14618 375

POWER AND HEATINGON TARGET FOR 2004

Strengths

pGeographical expansion of thescope of our environmentalmanagement system

pNew IT solutions for recordingdata on consumption

Weaknesses

pPower consumption per squaremetre is stabilising, not falling

pData currently cover only 1/5 ofWinterthur staff in Switzerland

Next steps / objectives

pPush forward with energy-saving programme for 25alpha buildings

pMore Winterthur buildings inSwitzerland to be included


pList of all alpha buildings

pData basis, outlook 1999/2000

A total of 169 million kWh of elec-tricity and 114 million kWh of heatwere consumed at the CSG loca-tions in Switzerland which areincluded in the analysis. Electric-ity consumption thus rose by 12%in absolute terms compared with1996 – due largely to the ex-panded scope of the environmen-tal management system to in-clude the head office ofWinterthur.

Power consumption per m2 stable

CSG’s power consumption persquare metre was 126 kWh in 1998– exactly the same level as two yearsearlier. Power consumption per em-ployee was 7,600 kWh. Total powercosts for 1998 were CHF 29.2 mil-lion, or an annual CHF 1,320 peremployee.

Despite expanding the scope of theenvironmental management system,total heat consumption fell by 3%,thanks mainly to greater heat recov-ery. Approximately CHF 4.9 millionwas spent on heating in 1998.

Alpha buildings

‘Alpha buildings’ describes CSG’s 85most energy-intensive buildings inSwitzerland, each of which uses morethan 200,000 kWh of electricity peryear. These buildings account for61% of the energy reference areaand their power consumption amountsto 85% of the Group’s total. The al-pha buildings are the focus of a con-sumption optimisation project whichMIB AG started at the beginning of1999.

Energy guidelines objectives

Our Guiding Principles on Energy Use(the ‘energy guidelines’) require spe-cific power consumption to be cut to110 kWh/m2 by the year 2004.Given a current figure of 126 kWh/m2, we can still realistically expect toachieve this target.

Specific heat consumption fell by12% to 85 kWh/m2 between 1996and 1998. It is thus moving steadilytowards the target of 80 kWh/m2 peryear.

Trend in power consumption and computing powerat the computing centres (CCs)

The installed computing power (MIPS) of our computing centres has risen sharply inrecent years, while the centres’ power consumption is stabilising (excludes theWinterthur computing centre).

Solar power plant on Uetlihof roof

A solar power plant was installed onthe roof of our largest administrationcentre in Switzerland (the Uetlihof inZurich) in November 1999. In thefuture, the 170 photovoltaic cells,covering an area of 150 m2, will feed18,000 kWh of electricity into theSwiss national grid each year.

0

2 000

4 000

6 000

8 000

0

30

45

15

60MIPS GWh

0

2 000

4 000

6 000

8 000

0

30

45

15

60MIPS GWh

Computing power (MIPS) Power consumption (GWh)

Strengths

pIntroduction of microfibretechnology in cleaning

pReduction of coolant losses

Weaknesses

pThe proportion of waste which isincinerated is still too high

pGreater transparency is still re-quired with regard to the dis-posal of waste from premisesoutside major centres


pCompletion of reorganisation ofwaste management

pFurther remedial measures incooling installations


pEntry template for informationon substances used

pDetails of data quality

WATER, CHEMICALS, WASTEFALLING WATER CONSUMPTION, LOWER FREON LOSSES

CSG’s consumption of drinkingwater in Switzerland has fallenslightly in recent years, and thenumber of chemical productsused has stabilised since 1996.We have not yet been able toclose all the gaps in data onwaste disposal. For 1998, con-solidated waste figures are avail-able for the alpha buildings andthus for 65% of all work places.

Water and chemicalsIn 1998, CSG in Switzerland con-sumed 614,619 m3 of drinking water– or 111 litres per day per person –at a total cost of CHF 2.8 million. Theenergy guidelines set a target of 460litres/m2. In 1998, this target hadalready been met by 196 buildings,accounting for 27% of total con-sumption.

CSG used 46,000 litres of chemicalproducts in 1998, with 60 of the 230different products belonging to toxinclasses 1-5S. In mid-1999 we intro-duced the use of microfibre cloths inoffice cleaning. This specialist ma-terial is used exclusively where clean-ing involves only water, as part of ourefforts to further reduce the range ofchemicals we use. The closer involve-ment of external cleaning companiesshould result in greater awareness ofecological factors when cleaningproducts are chosen.

Waste

The alpha buildings produced 5,240tonnes or around 286 kg of wasteper capita in 1998. Extrapolated toall our Swiss sites, this correspondsto a total volume of waste of around8,000 tonnes. Paper and boardwaste combined accounted for just

under 3,000 tonnes, or the major partof our waste. General refuse andbulky waste made up approximately1,600 tonnes or 31%. This was incin-erated or sent to waste disposal cen-tres. Overall, we recycled 61% of ourwaste, while around 8% was classi-fied as hazardous or special waste(e.g. chemicals, batteries, computerscrap).

Coolants andfire-extinguishing agentsAs of the end of 1998, a total of10,623 kg of coolants was circulatingin 256 cooling installations in CSGpremises. The proportion of FreonR12 and Freon R22 coolants, whichare known to damage the ozone layer,was lowered from 95% to 85%thanks to the use of less criticalagents. At 419 kg (4% of the quantityintroduced), losses were lower than in1996, although leakages from 23installations are still relatively high.Further remedial measures are thusplanned for 2000.

A total of 19,989 kg of halon type1301 was introduced into 56 fireextinguishing systems in 1999. Thisis virtually unchanged over 1996(20,290 kg). No losses have beenreported in recent years.

Waste disposal breakdown1998, CSG Switzerland

Recycling

61%

31%

8%

Incinerated / waste disposal centresHazardous and special waste

PAPER AND TRANSPORTINCREASED PAPER CONSUMPTION AND MORE AIR TRAVEL

Strengths

pExpansion of electronic docu-mentation (‘print on demand’) asan alternative to paper

pExpansion of data collection onair travel and video conferencing

Weaknesses

p20% increase in paper con-sumption

pAir travel continues to rise


p‘Paperless’ potential in transac-tion processing to be soughtmore systematically

pCredit granting procedure tomove to fully electronic process-ing (4 million documents)

pPromotion of video conferencing


pPaper-saving measures imple-mented

pDetailed analysis of air travel

pAnalysis of surface transport

CSG paper consumption in Swit-zerland amounted to around7,650 tonnes in 1998. We haverecorded a 20% rise (excludingWinterthur) since the Environ-mental Performance Evaluation1996/97. Increased outsourcinghas resulted in a reduction in ourown fleet of business vehicles.

PaperThe strong growth in customer ac-counts has resulted in a 12% in-crease in continuous forms since1996. The launch of the new CSGmarket presence is one of the mainreasons for the striking 127% risein printed matter.

The electronic availability of docu-mentation is continuing to grow, suchthat the use of conventional forms hasbeen reduced by 21%. Our earnestcommitment to e-commerce in Swit-zerland is likely to result in a reductionof the paper output from transactionprocessing in the longer term.

In 1997, technical reasons led us toswitch printing of our continuousforms to chlorine-free bleached papermade from virgin pulp. Having exam-ined the current status of paper pro-duction technology we decided thatthis move was ecologically defensible.As a result, however, recycled paperas a proportion of the CSG total hasfallen from 52% (1995) to its currentlevel of 9%.

37 million kilometrestravelled by airOur business activities at locations inSwitzerland generated air travel of 37million kilometres (1,300 km percapita) in 1998, producing 8,300tonnes of carbon dioxide, a green-house gas. The Group spent CHF 19million on airline tickets, while thenumber of flights booked in Switzer-land (excluding Winterthur) rose from3,700 to 8,000 between 1994 and1998.

Share of total paper consumptionby category (incl. Winterthur)

*Mailings/enclosures/promotionalprinted matter (7%), conventional forms(5%), office supplies/stationery (2%),board and hygienic paper (2%)

Share of kilometres travelled byair, 1998, by business unit

Air travel from locationsoutside SwitzerlandData on air travel by non Swiss-basedCSFB staff were recorded for the firsttime in 1998. These data show afurther 350 kilometres of air travel(approximately 26,000 km percapita), at a cost of CHF 145 million.

Video conferencingThe use of video conferencing savedaround 2 million kilometres of airtravel (CHF 650,000) for Swiss loca-tions, and approximately 8 millionkilometres, or CHF 2.7 million, forCSFB in New York.

Continuous forms

Printed matter

Copier paper

41%

22%

13%

8%

16%

Envelopes

Miscellaneous*

33%

26%

25%

6%

10%

CSPB

Winterthur

CSFB

CS

CSAM

108 BILLION ENVIRONMENTAL IMPACT POINTS

PERFORMANCE EVALUATION


pEvaluation applied to non-Swiss locations

pEvaluation according to CMLmethodology and ‘Eco-Indica-tor 95’

pInformation on the issue ofecological efficiency

The data contained in the Envi-ronmental Performance Evalu-ation are assessed with regardto their environmental impact.According to the environmentalscarcity method (EIP 97 method-ology), the companies covered bythe CSG (Switzerland) environ-mental management system pro-duced 108 billion environmentalimpact points (EIPs) in 1998.

Power consumption dominantOur power consumption continues tohave a great impact on the environ-ment, with 70% of all our EIPs origi-nating in this area. At 13%, the envi-ronmental impact caused by heatingprovision is on the same scale aspaper consumption and air travelcombined.

The EIP increase from 88 billion to108 billion since 1996 is due primarilyto the expanded scope of our environ-mental management system by in-cluding Winterthur.

Estimating our environmentalimpact worldwideFor the first time we have calculatedthe environmental impact of our globaloperations. The ‘EIP 97’ methodologyapplied to Switzerland was used as abasis, adapted in order to analyseactivities at a global level. The calcula-tion shows that our non-Swiss loca-tions account for more than half of theenvironmental impact caused by theGroup. We had previously underesti-mated the ecological significance ofour employees’ air travel around theworld – this ranks second overallbehind power in terms of environmen-tal impact.

Ecological efficiency‘Ecological efficiency’ describes theeconomic value which is created foreach incidence of environmental im-pact. The aim is to generate thegreatest possible economic value withthe lowest possible consumption ofresources and minimum emissions.

From value creation as stated on theconsolidated CSG balance sheet, andthe calculation of our global environ-mental impact, we derived an ecologi-cal efficiency figure for 1998 of 5.8centimes per EIP. Since the methodol-ogy is still in its pilot phase, it is not yetpossible to compare this figure withprevious years or with other compa-nies.

Comparison of Environmental Performance Evaluation 1996 / 1998 according to EIP 97

80 000

60 000

40 000

20 000

0Coolants Courier

journeysVehicles Waste

disposalWater Paper Heating Air travel Power

1998

1996

EIP 97 in millions

Validation by SGS-ICS AG

“We have verified the underlying dataconcept (recording, evaluation,control/plausibility checks) for thedata and analysis given, in additionto all the information which is directlyrelated to the CSG environmentalmanagement system. Statementsspecific to the bank and to opera-tions were not subject to verification.Random checks were conducted inthe areas of energy and water.

In our assessment, this report pre-sents a true and fair picture of theactual situation with regard tooperational ecology within CreditSuisse Group.”

SGS International CertificationServices AG

Elvira Bieri and Dr. Franz Heinzer

Zurich, 26 December 1999

ADDRESSES & CONTACTS

Project group

Environmental management sectorOtti Bisang, Patrik Burri, CarolinePortmann, Dr. Bernd Schanzenbächer,Nick Marolf

Specialist energy unitMartin Eberle

MIB AGBruno Solari, Reto Cajacob

Consultants

E2 Management Consulting AG

Information and orders

Credit SuisseEnvironmental Management, CUCEP.O. Box 100CH-8070 Zurich

Tel. ++ 41 1 333 73 33Fax ++ 41 1 333 76 33

e-mail: [email protected]://www.credit-suisse.ch/ecoperformance99

Other publications on the Internet

pwww.csg.ch/eco_performance_97

pwww.csg.ch/ecoreport98

ENERGY GUIDELINES ANDVfU KEY FIGURES

Pro

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rec

ycle

d pa

per

(Per

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end)

by

Dru

cker

ei F

elde

gg,

Zollik

erbe

rg

VfU key figures define an internationally established standard for comparing and/orbenchmarking banks, savings banks and insurance companies in terms of theiroperational ecology. Details of calculations and key figures from 1996 can be foundon the Internet (Appendix 1 to the Environmental Performance Evaluation).1) 1998 figures available for 65% of all employees, extrapolated to 100%2) Not comparable with 1996 figures, as 1998 figures do not include all surface travel3) CO2 emissions generated directly by electricity, heating provision and transport

Energy guidelines status report

In our 1995 energy guidelines weformulated our operational ecologytargets, to be achieved by 2004, onthe basis of 1994 consumption fig-ures and the Group structure at thattime (environmental managementsystem in Switzerland). A ‘half-time’status report shows the following:

pWe are on target as regards power,heating and water. However, weare still some way away from ourtarget of 3% renewable sources ofenergy for heating.

pWhere paper is concerned, recentyears have seen a sustained trendtowards the provision of informa-tion in electronic form. Despite thepresent increase in our paper con-sumption, we are therefore confi-dent that it will fall in the mediumterm and we will stand by our sav-

ings target of 15% (basis 1994)for the time being. Switching ourcustomer output to chlorine-freebleached paper made from virginpulp means that we are no longerable to achieve our target of 60%recycled paper (see page 6). At2.4%, we are already below ourtarget 5% limit on chlorine-bleached paper, however.

pIn the transport category, there hasbeen an increase in transport andtravel services provided externallyand a corresponding reduction inour own fleet of vehicles. Thistrend greatly limits our direct roomfor manoeuvre and thus alsojeopardises our savings targets(reduction of kilometres covered bytransport and courier trips; reduc-tion of specific fuel consumption).

CU

CE

12/

99;

5590

044

VfU Key figures 1998 Absolute Specific

Electrical energy consumption 168 7,600

114 85

614,619 111

7,650 270

191 6,790

8,000 286

37,3 1,300

1,3

68,700

62

3,000

m kWh kWh/emp.

m kWh kWh/m2

m3

litres/emp. per day

tonnes kg/emp.

m sheets A4 sheets A4/emp.

tonnes 1 )

kg/emp.

m km km/emp.

m km 2 )

tonnes

km/emp.

kg/emp.

Heating energy consumption

Water consumption

Total paper consumption

Copier paper consumption

Waste generated

Air travel

Surface travel

CO emissions 2

3 )

http://www.credit-suisse.ch/ecoperformance99

http://www.csg.ch/eco_performance_97

http://www.csg.ch/ecoreport98

credit-suisse Eco Performance 1998/1999 Short version

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