Problem Solving & Decision Making

Course Objectives Make better decisions through critical thinking and creative problem solving Adapt to different thinking styles in group and team environments Increase awareness of problem solving steps and problem solving tools Distinguish root causes from symptoms to identify the right solution for the right

problem Thinking outside the box - working towards creative solutions Understand the top ten rules of good decision-making Develop the confidence to tackle problems efficiently and effectively Identifying own problem solving and decision making style

Course Content Conceptual Issues The Power Of Positive Thinking Winner & Loser Behavior 'Owning' The Problem Categorizing The Problem Problem Solving Techniques The Problem Solving Toolkit Thinking Outside the Box

Root Causes of the Problem Creative Thinking & Decision Making Criteria For Decision Making Team Decision Making Problem Solving & Decision Making Process Problem Solving & Decision Making Exercise A Six Step Problem Solving Method Putting It Into Practice & Case Studies