the Client

The client is an American MNC document management corporation with interests in producing and selling a range ofprinters, multi-function systems, photo-copiers, digital production printing presses, and related consulting services andsupplies.

CASE STUDY

Creation of Global IoTPlatform througha Complex Ecosystem ForA Leading OfficeAutomation Vendor

• Integration of distributors and resellers in the Service Delivery chain• Monitoring of health and consumables at the device level• Centralized reporting of consumables status for proactive actions• Supporting launch of both software-based services and -managed services • Deployment and roll out of solutions for varying customer needs and varying partner service programs across geographies

CHALLENGES FACED BY THE CLIENT

CLIENT OBJECTIVES

• To build a Service Delivery Infrastructure for office products on the Cloud, through a reseller network

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Case study

Service Delivery Platform

Customer Management

Customer RegistrationDevice and consumables ManagementPre-paid and post-paid Management

Reseller Management

Reseller on-boardingNotification for replenishmentRevenue Sharping

Client network

Device 2Ability to Check with Agent forUsage ThresholdMonitor the device for alerts

Device 1Monitoring the device for consumables Usages

Send Notification to Backend Infrastructure onany Alerts/Replenishmentrequests

Device 1Ability to Check with Agent forUsage ThresholdMonitor the device for alerts

Remote Monitoring

Global Alert and Visulization system. Data &Notification collection and inference engine.

Internet

HCL’s SOLUTION

• Create a Service Delivery Platform that provides Customer Management, Reseller Management and Remote Monitoring functionalities• Provide capabilities for Customer Lifecycle Management, On-boarding, Account Management, Payments and Settle ment capabilities• Enable Reseller Management through On-boarding, Revenue Management, Service Notification Automation• Develop a custom agent for Device Monitoring and Device Notification Management• Create a Global Alert and Visualization System, along with a Data and Notification collection and inference engine, which allows remote monitoring of devices

CLIENT BENEFITS

• Reduce the go-to-market time by 40 percent • Improve Device Management capabilities integrated to Service Delivery positively by impacting the service levels• Enable the company to transform its business model to keep it ahead of competition

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and �exibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 105,000 Ideapre-neurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?

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To know more, Contact us at iot@hcl.com