Creating Space to Be Awesome -- Offentlig Chef

MeriWilliams,ChromeRose @Geek_Manager

PRACTICALDIVERSITY:CREATINGSPACETOBEAWESOME

Offentlig ChefJanuary2017


http://www.flickr.com/photos/kodomut/3667608102/


WEALLHATEBADBOSSES

WEDESCRIBETHEMAS• Clueless• Emptysuits• Pointless• Seagulls


https://twitter.com/Caterina/status/6715084157


Traditionalmanagementbeliefsareapileofcrap

http://commons.wikimedia.org/wiki/File:Elephant_Dung.JPG


PUTDOWNYOURSWORD.YOUARENOTAROMANGENERAL.


WHATDOESWORK?Sooo….


Acrossindustries,acrosscountries,thebestperformingteams

answercertainquestionspositively


PredictorsofHighPerformance1. DoIknowwhatisexpectedofmeatwork?2. DoIhavethematerials&equipmentIneedtodomyworkright?3. Atwork,doIhavetheopportunitytodowhatIdobesteveryday?4. Inthelast7days,haveIreceivedrecognitionorpraiseforgoodwork?5. Doesmysupervisor,orsomeoneatwork,seemtocareaboutmeasa

person?6. Istheresomeoneatworkwhocaresaboutmydevelopment?7. Atwork,domyopinionsseemtocount?8. Doesthemission/purposeofmycompanymakemefeellikemyworkis

important?9. Aremyco-workerscommittedtodoingqualitywork?10. DoIhaveabestfriendatwork?11. Inthelast6months,haveItalkedwithsomeoneaboutmydevelopment?12. Atwork,haveIhadopportunitiestolearnandgrow?


UNDERSTANDMOTIVATION

• Purpose• Autonomy• Mastery


MOTIVATION=

+PURPOSE (DoIbelieveinWHY?)+AUTONOMY (DoIgetasayinWHAT?)+MASTERY (AmIproudofHOW?)

- ANYNEGATIVEFACTORSTHATDETRACT


PredictorsofHighPerformance(remix)

PURPOSE• Doesthe

mission/purposeofmycompanymakemefeellikemyworkisimportant?

AUTONOMY• DoIknowwhatis

expectedofmeatwork?

• Atwork,domyopinionsseemtocount?

MASTERY• DoIhavethematerials&equipmentI

needtodomyworkright?• Atwork,doIhavetheopportunitytodo

whatIdobesteveryday?• Istheresomeoneatworkwhocaresabout

mydevelopment?• Aremyco-workerscommittedtodoing

qualitywork?• Inthelast6months,haveItalkedwith

someoneaboutmydevelopment?• Atwork,haveIhadopportunitiestolearn

andgrow?


AndWhatElse?OTHERFACTORS:• Inthelast7days,haveIreceivedrecognitionorpraiseforgoodwork?• Doesmysupervisor,orsomeoneatwork,seemtocareaboutmeasa

person?• DoIhaveabestfriendatwork?

ESSENTIALLY,AMIRESPECTED&REWARDEDHERE?CANIBEMYSELFANDSUCCEEDHERE?

ICALLTHISINCLUSION.


SPACETOBEAWESOME=

+PURPOSE (DoIbelieveinWHY?)+AUTONOMY (DoIgetasayinWHAT?)+MASTERY (AmIproudofHOW?)+INCLUSION (DoIBELONGHERE?)



CREATESPACEFOREVERYONETOBETHEBESTTHEYCANBE

Ourmission…


AskYourself• DomypeopleknowWHYwearedoing

this?• DomypeoplegetasayintheWHAT?In

doingtherightthing?• Domypeoplegetopportunitiestodo

thethingright?AndtogetbetterattheHOW?

• Dowedoagoodjobofmakingallourdifferentpeoplefeelincluded&liketheyBELONGHERE?

(PURPOSE)

(AUTONOMY)

(MASTERY)

(INCLUSION)


PredictorsofHighPerformance(remix)PURPOSE• Doesthemission/purposeofmycompany

makemefeellikemyworkisimportant?

AUTONOMY• DoIknowwhatisexpectedofmeat

work?• Atwork,domyopinionsseemtocount?

INCLUSION:• Inthelast7days,haveIreceived

recognitionorpraiseforgoodwork?• Doesmysupervisor,orsomeoneatwork,

seemtocareaboutmeasaperson?• DoIhaveabestfriendatwork?

MASTERY• DoIhavethematerials&

equipmentIneedtodomyworkright?

• Atwork,doIhavetheopportunitytodowhatIdobesteveryday?

• Istheresomeoneatworkwhocaresaboutmydevelopment?

• Aremyco-workerscommittedtodoingqualitywork?

• Inthelast6months,haveItalkedwithsomeoneaboutmydevelopment?

• Atwork,haveIhadopportunitiestolearnandgrow?


WHATDOESTHISMEANDAY-TO-DAY,WEEK-TO-WEEK?


PROTECTPURPOSE

BEATRANSLATOR– MAKEPURPOSE,STRATEGY&DIRECTIONMAKESENSE

CONNECTWHATPEOPLEAREDOING(ANDCANDO!)TOOVERALLIMPORTANT

PURPOSE


ENABLEAUTONOMY&MASTERY

Skills/Knowledge

Direction


Skills/Knowledge

Direction

Know what to do, don’t have all the skills to do it

Know what to do and equipped to

do it

Got skills, need direction

Huh? Where are we? What are we

doing?

CLUE/SKILLSMATRIX


What’sNeeded

Skills/Knowledge

Direction


WE’REGOODATWHATWEPRACTICE,PROVIDINGWECAN

LEARNFROMIT


DELIBERATEPRACTICE• Youmustbemotivated toattendtothetaskandexerteffort

toimproveyourperformance.

• Thedesignofthetaskshouldtakeintoaccountyourpre-existingknowledge sothatthetaskcanbecorrectlyunderstoodafterabriefperiodofinstruction.

• Youshouldreceiveimmediateinformativefeedback andknowledgeofresultsofyourperformance.

• Youshouldrepeatedlyperformthesameorsimilartasks.


ISTHEWORKDESIGNEDINAWAYTHATMAKESITEFFECTIVEDELIBERATEPRACTICE?

CHALLENGING?FEEDBACK?LEARNING?


CULTIVATE INCLUSION

Helppeopletosucceedasthemselves.

BestpredictorofrecruitmentANDretention?

Someone’sabilitytoagreewith:

“Someonelikemecanbesuccessfulhere”


I’mABitofaDiversityStatisticqWoman…(workingintech)q Gay…q Foreign…q Employed(thisisabadthingifyou’reforeign…)q Disabled…q Atheist…

q BUTgrewuphugelyawareof(unasked&undeserved)privilegeIhadgrowingupwhiteinApartheidSouthAfrica.


MychildhoodwasFULLofsignslikethese

Horrible&horrificbutimpossible

toescape


ICANNOTDENY THATPRIVILEGE

Infact,themostusefulthingIcandoisassess,understanding&acknowledgethatprivilege


CheckouttheoriginalarticlefromPeggyMcIntosh:http://www.amptoons.com/blog/files/mcintosh.html

InApartheidSouthAfrica,ALLsystemsweresetuptoactively&blatantlygive

advantagetowhitefolksanddisadvantagenon-whites.

Wearelessgoodatspottingthiswhenitisn’tsoblatant.


“Wehavetoaggressively,anduncompromisingly,attacktheperniciousliethatthetechnologyindustryisameritocracy.Perpetuatingthismythonlyservestobolstertheegosofthosewhohavesucceededalready,attheexpenseofsayingthatpeoplewhoareunderrepresentedintechtodayaren’tpresentbecausetheyaren’tgood”

– AnilDash


NOTDISCRIMINATINGISIMPORTANTLegally,ifnothingelse


BUTTOLERANCEISATERRIBLEWORD

WouldYOU wanttobetolerated?


WOULDN’TAFULLYINCLUSIVEENVIRONMENTBEBETTER?PROTIP:HelpsEveryone!


DiversityisaSpectrum

Activehatred&discrimination (*isms)

Microaggressions

IndifferenceActiveinclusion

Tolerance


“Amicro-aggressionistellingyoungboysthattheyareverysmart,andtellingyounggirlsthattheyareverypretty.”

- Faruk Ates @kurafire


SoHowDoWeMoveRightWay?

1. STOPallowingunderprivilegedgroupstobepushedaway

(actively/deliberatelyORpassively/unintentionally)

2. STARTbuildingactivelyinclusiveenvironments


SomeThingsThatWork…

(someofthesesurprisedme)


ReduceFear

Increasingopportunitiesisworthy&important.

Butreducingfearisequallyso.

(tips:reduceimpactoffailure,riskofhumiliation,acknowledgeriskISDIFFERENTfor

thoseinunderprivilegedgroups)


EDUCATEYOURSELF&OTHERSABOUTPRIVILEGE&IMPLICITBIAS

Ifyoukeepdoingwhatyoualwaysdid,you’llkeepgettingwhatyoualwaysgot


Privilege=DifficultySettingofGameofLife

http://whatever.scalzi.com/2012/05/15/straight-white-male-the-lowest-difficulty-setting-there-is/


ImplicitBias

VeryinterestingHarvardresearchintoimplicitbias– wedon’trealise it,arenotACTIVELYbutratherPASSIVELYdiscriminating

Thereisasitewithtestsyoucandothatrevealyourbias:https://implicit.harvard.edu/implicit/


http://xkcd.com/385/


ChecktheSignalsYouSend

• Logisticsmatter– doallyoureventsexcludepeopleinparticulargroups?(e.g.thosewithcaringresponsibilities)

• Peoplecan’tjudgeyourintent– onlyyouractions(youcanharmwithoutmeaningto)

• Languagematters(whatdefaultareyouassuming?)


CheckIfSystemsareLoadedCompaniesthatassesseffectiveness/performanceandthenAUTOMATEpayrisesbasedonthistendtoreducethegenderpaygap.

Oneinterpretation:“Pitchingforapayrise”inherentlyfavours men,whotendtobemoreconfidentintheirabilitiesandmorecomfortabletalkinguptheirresults.

Shy/humbleguyssuffertoo.


JohnnyCleggTheytaughtustoforgetourpastAndlivethefutureintheirimage

…Theysaid

“LearntospeakalittlebitofEnglish,Don’tbescaredofasuitandtie.”

Learntowalkinthedreamsoftheforeigner.Iamathirdworldchild.


MOSTADVICEREADSAS“BEMORELIKEASTRAIGHTCISAMERICANWHITEGUY”Findingawaytobesuccessfulandstillbeyourselfisimportant


FrameGuidanceAltruistically

• Advicewhichfocusesonhowto“dobetterforyourself”hasaverylimitedappeal.(ala“stealmorepie”)

• Altruisticadvice(ala“bakemorepie”)appealstoamuchbroaderaudience(includingnon-individualisticcultures…)


WhenWeReframedNetworking…


VALUETHEWHATOVERTHEHOW

Knowwhenpeopleneedtellingwhattodo(Hint:it’snotoften)

Helpthemgetwhattheyneedtherestofthetime (Hint:notjustsomeoneelsetellingthemwhattodo)

Learn,practise,usecoachingskills


Asmuchas40%better

Muchenergyisspentifyouhavetohideyourprivatelife,orpretendtobesomethingyou’renot


RoleModelingMatters

• Whenawomanpresents/representsatrecruitmentevents,morewomenapply

• Whenyoupresentamonoculture,peoplemakeassumptionsyouwon’tlike


“DidYouAlwaysKnowYouWantedtoBeSoSenior?”

Menleaderstendtosay:“Yes,IalwaysknewIcoulddomore.”

Women leaderstendtosay:“No,butmymentorsbelievedinme,andItrustedtheywereright.”


TheMostImportantQuestion

BestpredictorofrecruitmentANDretention?Someone’sabilitytoagreewith:

“Someonelikemecanbesuccessfulhere”


CraftInclusiveEnvironments

1. AmIEXPECTED here?

2. AmIRESPECTED here?

3. CanIBEMYSELFandBESUCCESSFULhere?


PracticalDiversity1) Assumefear.Understandrisk.Thenfocusonreducing.2) Advisepeopletobakemorepie,notstealmorepie.3) Understand&educateaboutprivilege&implicitbias.4) Connectpeoplewithrolemodels.5) Growmorerolemodels.Encouragethemtobevisible.6) “Someonelikemecanbesuccessfulhere?”7) Tellpeopleyoubelieveinthattheycan.8) Tellpeopleyoubelieveinthattheyaretherebecauseoftheir

skills.(noonelikesbeingadiversitystat)9) FindwaysforALLto betruetoselfANDsuccessful.10) Lookatwhetheryourprocesses/systemsdiscriminate.Fix.


SPACETOBEAWESOME=

+PURPOSE (DoIbelieveinWHY?)+AUTONOMY (DoIgetasayinWHAT?)+MASTERY (AmIproudofHOW?)+INCLUSION (DoIBELONGHERE?)



CraftInclusiveEnvironments

1. AmIEXPECTED here?

2. AmIRESPECTED here?

3. CanIBEMYSELFandBESUCCESSFULhere?


EVERYROLEIS

CAPABLEOFVIRTUOSITY


GO!SHAPE/MAKESPACE

BEAWESOMEBEINCLUSIVE

AndthankyouforparticipatingJ

[email protected]

Creating Space to Be Awesome -- Offentlig Chef

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