November 2017 Division Meeting - Creating a Trauma Informed Campus
Creating a Crisis Plan for Your Meeting
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Transcript of Creating a Crisis Plan for Your Meeting
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Creating a Crisis Management Plan for Your Meeting
Tyra W. Hilliard, PhD, JD, CMP
www.tyrahilliard.com
@DrTyra
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Housekeeping
• Cell phones on silent
• All ideas are good ideas
• All questions are good questions
• This session is only as good as your best contributions
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Objectives
• Identify key elements of a crisis management plan
• Construct a crisis plan outline for your organization’s meetings and events
• Devise strategies to mitigate risk
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Corp
Assn
Ind
0% 10% 20% 30% 40% 50% 60% 70% 80%
No Yes
48%
52%
68%
32%
63%
37%
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• Photo – bomb – this is what we’re planning for worst case scenario
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To walk across the street is a risk. - Mikhail Baryshnikov
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• Photo – fireman or emergency vehicle• This will save lives
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4 Steps in Crisis Planning
1. Create Risk Team(s)
2. Hazard assessment
3. Capability assessment
4. Risk Plan
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1. PLANNING TEAM
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Meetings StaffManagement
Support Services Communications
FacilityEmergency Response
Planning Team
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2. HAZARD ASSESSMENT
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28
Consequences
Pro
bab
ility
low
low
high
high
Ignore
Mitigate / Manage
AvoidHurricane
Fire
Mass Medical emergency
Power outage
Data loss
Picketing
Corporate espionage
Sponsorloss
Political backlash
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3. CAPABILITY ASSESSMENT
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Capabilities (examples)
Meeting Organizer• Staff training• Insurance
Facility• Emergency equipment• Security• Nearby hospitals• Evacuation plan
Destination• Mass shelter in place
facility• Multiple means of
transportation• Strong emergency
response office
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www.attainium.net
www.cardioready.com
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4. RISK PLAN
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Risk Plan Table of Contents
A. Executive summary• Write last
B. Intro and policy statement• CEO commitment to crisis planning
C. Meeting/event summary• Customize for each major meeting
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Risk Plan Table of Contents
D. Staff Responsibilities & Roles• Risk Planning Team• Risk Response Team
E. Emergency Response Procedures• See samples, pp. 7-11 (in sample Plan handout)
F. Facility Information• See sample, p. 6 (in sample Plan handout)• Customize for each major meeting
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Risk Plan Table of Contents
D. Communication List• Code those with special skills• Media list• Phone tree (see sample Plan handout, p. 12)
E. Forms/Appendices• This section may vary
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• Sample plan provided handouts on demand