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CQ recording with Cisco 2015 复制 - crystalrs.com Quality Call recording and monitoring solution...
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Crystal Innovation Solution Limited. www.crystalrs.com Cisco call recording scenarios Solution Overview Crystal Quality Call recording and monitoring solution provide proven integration with Cisco Unified Communications Manager platform and supports both advanced Active call recording and passive span call recording configurations to perfectly suit a wide range of customers using Cisco communication platform. Support any version of Cisco IP phones. Required a configuration of port mirroring (SPAN) on the network switch. The switch mirroring to Crystal quality call recording system the signaling (Skinny or SIP UDP or SIP TCP) and the voice (RTP) packets. Crystal Quality recording system decodes the incoming data packets to provide the original conversations and information like CID, extension number… Generally used in SMB and small Call centers environments, simple network configuration, no need of CTI information, uses on/off hook events to start and stop recording. Doesn’t matter it is static IP or DHCP environment, Extension Number, MAC Address, IP address, only one of them is good enough to map the VoIP data stream to physical agent stations or extensions. Cisco CUCM VoIP Gateway Network Switch with Port mirroring Mirrored traffic SIP/Skinny+ RTP IP Phones Crystal Quality Crystal Quality 1). Passive Mode 1
Transcript of CQ recording with Cisco 2015 复制 - crystalrs.com Quality Call recording and monitoring solution...
Crystal Innovation Solution Limited. www.crystalrs.com
Cisco call recording scenarios
Solution Overview
Crystal Quality Call recording and monitoring solution provide proven integration with Cisco Unified Communications Manager platform and supports both advanced Active call recording and passive span call recording configurations to perfectly suit a wide range of customers using Cisco communication platform.
Support any version of Cisco IP phones.Required a configuration of port mirroring (SPAN) on the network switch.The switch mirroring to Crystal quality call recording system the signaling (Skinny or SIP UDP or SIP TCP) and the voice (RTP) packets.Crystal Quality recording system decodes the incoming data packets to provide the original conversations and information like CID, extension number…
Generally used in SMB and small Call centers environments, simple network configuration, no need of CTI information, uses on/off hook events to start and stop recording. Doesn’t matter it is static IP or DHCP environment, Extension Number, MAC Address, IP address, only one of them is good enough to map the VoIP data stream to physical agent stations or extensions.
Cisco CUCM
VoIP Gateway Network Switchwith Portmirroring
Mirrored trafficSIP/Skinny+RTP
IP Phones
Crystal Quality
Crystal Quality
1). Passive Mode
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In active mode, CUCM (Cisco Unified Call Manager) establish SIP Trunk with Crystal Quality recording system, and trigger Cisco IP phone to duplicate and forward VoIP packets (RTP) directly to the Crystal Quality Recorder, relying on Cisco phones forwarding capabilities (BIB, Built-in-bridge). Crystal Quality recording system uses TAPI link to CUCM to receive call information like extension number…
Active Recording mode in Cisco environment resolves many limitations cited in using passive recording approach and it is the best solution for large sites or customers that have multiple branches
2). Active Mode (Built-In-Bridge + TAPI)
Cisco CUCM
VoIP Gateway
Network Switch
RTP
TAPI
SIP Trunk
IP Phones
Crystal Quality
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Crystal Quality
Crystal Innovation Solution Limited. www.crystalrs.com
This approach offers some benefits where the IP phones are off site or in remote locations, or in situations where the network solution would be overly complicated. It also greatly simplifies recording only external calls. The stream received from the Cisco ISR that is act as the gate to PSTN but only when using SIPT connection to the provider
3). Active recording - SIP Fork
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Crystal Quality
Crystal Innovation Solution Limited. www.crystalrs.com
Cisco CUCM
VoIP GatewayCisco 29xx
Network Switch
RTP
SIP
IP Phones
Crystal Quality
Crystal Quality Call recording and monitoring solution have proven integration a big recording solution of 3000 Cisco Jabber client using SIP TCP as call set protocol.
4). Cisco Jabber
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Crystal Quality
Crystal Innovation Solution Limited. www.crystalrs.com
CUCM
CQ
Expressway 3925E
PRI
Agents
Jabber Softphone on PCUser LANLocal AgentsTCP SIP
Jabber Softphone on iPadUser InternetRemote AgentsEncrypted Transmission
Headquarter
Agents
DrugstoresCustomer
PSTNInternet
