May 2020

COVID-19: When international travel bans will be lifted again

Methodology

OBJECTIVES – TARGET GROUP: m1nd-set has conducted a survey among 1.500 international travellers toobtain insights about the impact of the Coronavirus outbreak on future shopping behaviour and overallbehaviour at the airports worldwide.

OVER 50 DIFFERENT NATIONALITIES, COVERING ALL REGIONS OF THE WORLD

PEOPLE travelling IN PAST 6 MONTHS THROUGH OVER 60 DIFFERENT AIRPORTS

ONLINE INTERVIEWS WITH M1ND-SET’S UNIQUE DATABASE OF TRAVELLERS RECRUITED AT DEPARTURE GATES AT AIRPORTS AROUND THE WORLD

INTERVIEWS CONDUCTED BETWEEN APRIL 1-15, 2020

Would you say the Coronavirus has impacted your household income and changed your living conditions?

83%

claim the Coronavirus has negatively impacted their

household income

More inclined to spend less in near future

Purchase different products / services in near future(e.g. more sustainable / local / environmental friendly products)

89%

claim the Coronavirus has changed the living

conditions

81%

26%

22% 39% 19% 14% 6%

When international travel bans are lifted will you be willing to travel by air again?

I will consider travelling by air

again AFTER 12 MONTHS

I will consider travelling by air

again AFTER 6 MONTHS

I will consider travelling by air

again IN THE FIRST 6

MONTHS

I will consider travelling by air

again IN THE FIRST 3

MONTHS

I will consider travelling by air

again IMMEDIATELY

61% will pick up air travel

again within first 3 months

When international travel bans will be lifted, which are the main reasons to reduce your travelling for business?

33%

consider travelling less or not at all for business in the 6

months after travel bans are lifted

19%

22%

23%

29%

56%

63%

Future events are cancelled

I am afraid I will face flight cancellations /major disruptions

The flight combinations to reach mydestination might be less convenient than

before due to lack of flights

The share of online meetings will increase

The economic slowdown/crisis will requirefewer international trips

My company will ask me to reduce thenumber of business trips due to budget cuts

When international travel bans will be lifted, which are the main reasons to reduce your travelling for leisure/holidays?

41%

consider travelling less or not at all for leisure / holidays in

the 6 months after travel bans are lifted

13%

14%

25%

26%

43%

47%

48%

59%

62%

I will probably travel only domestically this year

The flight combinations to reach my destination might be lessconvenient than they were before due to lack of flights

I am afraid travel restrictions to the destinations I plannedwill persist or could be introduced again

I am afraid I could still fall ill while abroad

I am afraid I could face flight cancellations / major disruptions

I am afraid of having less disposable money

I am afraid many services / tourism spots / museum etc atdestination will still be closed

I would prefer to save money in the upcoming months

I prefer to avoid crowds or large gatherings at airport / plane/ destination

Will you visit the Duty Free shops on your next air trip, when international travel bans are lifted?

I will visit Duty Free shops

41%

I will not visit Duty Free shops because of the

Coronavirus16%

I will not visit Duty Free shops, but not

because of the Coronavirus

43%

TOP 3 MOST IMPACTED CATEGORIES :

#1 Perfumes

#2 Alcohol

#3 Skincare

Will you consider purchasing in the Duty Free shops on your next air trip , when international travel bans are lifted?

I will consider purchasing the

same categories I usually buy

35%

I will consider purchasing, but not

necessarily the same categories I usually buy

13%

I probably won't purchase any

categories52%

TOP 3 MOST PURCHASED CATEGORIES:

#1 Confectionery

#2 Perfumes

#3 Souvenirs & Gift items

From these services below, how will the Covid-19 outbreak change your behaviour in the first six months?

LEAST AFFECTED AIRPORT SHOPS / SERVICES MOST AFFECTED AIRPORT SHOPS / SERVICES% WHO WILL ENGAGE THE SAME OR MORE

Airline lounge 55%

Take-away outlets 43%

Kiosks/Convenience stores 43%

Electronics shops 41%

Sunglasses shops 39%

Jewellery shops 38%

Branded Clothing Shops 35%

% WHO WILL AVOID BECAUSE OF MANY PEOPLE / COMPLETELY

Playground for Kids 76%

Restaurants / Cafes / Bars 68%

Massaging / Relaxing area 67%

Fast-food outlets 66%

Currency Exchange 59%

Duty Free Shops 56%

Multi-brand Clothing Shops 53%

After the Covid-19 outbreak, will you change your habits in the airport for the first six months?

of travellers will change their habits in the airport after the Covid-19 outbreak

65%

18%

32%

33%

44%

78%

81%

91%

I will stay longer in the food and beveragearea

I will stay longer in the airline lounge

I will spend more time reading

I will spend less time shopping

I will try to isolate from the crowds

I will avoid interacting with otherpassengers

I will spend more time entertained with mymobile/tablet/laptop

After the Covid-19 outbreak, will you refrain from being in proximity with retail ambassadors / sales staff in the Duty Free shop in the first six months?

Will refrain from being in proximity with retail

ambassadors / sales staff in the Duty Free shop

62%

52%I will take precautions if I have to interact with them

10%I will avoid interacting with them completely

After the Covid-19 outbreak, will you refrain from testing products in the Duty Free shop as usual in the first six months?

Will refrain from testing products in the Duty

Free shop

45%

24%I will avoid testing all kind of items completely

5% I will avoid tasting only food or drinks

16%I will test items if necessary but being more careful

After the Covid-19 outbreak, will you refrain from touching products in the Duty Free shop as usual in the first six months?

Will refrain from unnecessarily touching

products in the Duty Free shop

51%

30%I will touch items if necessary but would clean my hands afterwards

9%I will touch items if necessary but wearing gloves

12%I will avoid touching products completely

After the Covid-19 outbreak, will you be more likely to shop online and collect your items upon boarding / at arrivals?

Will be more likely to shop online and collect

items upon boarding / in arrivals

12%

6%I will use it for some of my purchases

2%I will use it for most of my purchases

4%I don’t think the airports I plan to travel from/to would offer such services

After the Covid-19 outbreak, will you be more concerned about the hygiene of your seat?

33%

will be more concerned about the hygiene of the seat after

the Covid-19 outbreak

18%I will be more concerned but I won’t take any additional measures

2% I will clean it before sitting down

13% I will avoid touching some areas of my seat

After the Covid-19 outbreak, will you be more concerned about the hygiene of your IFE (in-Flight-Entertainment) System?

42%

will be more concerned about the hygiene of the IFE (In-Flight

Entertainment) System after the Covid-19 outbreak

16%I will rather use my own personal device for entertainment

10% I will clean it before using it

45% I will use it a usual

13% I never use it anyway

8% I will use it as usual

8% I probably won’t use it at all

After the Covid-19 outbreak, will you be more concerned about the hygiene of the Food & Beverage available on-board?

45%

is more concerned about the hygiene of the Food &

Beverage after the Covid-19 outbreak

27%But I will continue eating and drinking items offered as usual

10% I will bring my own food

8%I will refrain from eating or drinking some items offered

After the Covid-19 outbreak, will you be more concerned about the hygiene of magazines and press available on-board?

28%

will be more concerned about the hygiene of magazines and

press available after the Covid-19 outbreak

17%But I will continue reading them as usual

11% I will refrain from reading them

Would you prefer airline staff / passengers wearing face masks ?

62%25%

13%

AIRLINE STAFF

Yes, I would feel saferand reassured

No, It would scare meor I would feelintimidated

No, I don't see theneed

48%

28%

20%

PASSENGERS

m1nd-set is perceived as the

leading research agency in the area of air travel, with the special strength of providing their clients with tailor-made research, analysis, actionable results and recommendations.

With airside access to over 60 airports worldwide, m1nd-set can easily reach international air travellers.

We have conducted more than 2 Mio interviews over the last 12 years with travellers around the globe.

Additionally, m1nd-set runs the

Airs@t survey (in partnership with IATA) which is recognized as the industry benchmark of air passengers satisfaction.

m1nd-set is the worldwide leading agency in travel research,

based in Switzerland. Our key sector of activity is travel retail research & consulting (Airports, Border Shops, Ferries, Cruises).

m1nd-set has conducted over 1.000 qualitative and quantitative research studies around the world over the last decade, and has successfully provided marketing intelligence to various Fortune 500 companies.

For more information: info@m1nd-set.com