COVER LAYING PROCEDURES IN A RESTAURANT PRIOR TO THE GUEST ARRIVAL

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COVER LAYING PROCEDURES IN A

RESTAURANT PRIOR TO THE GUEST ARRIVAL


SESSION-1

• Maintaining a professional appearance

• Tray handling


SESSION-2

• Pre service briefing

• Telephone standards


session -3

-Laying a table cloth- Handling glassware and cutlery

SESSION-4 -NAPKIN IN FOLDING - setting a table


SESSION-5

• Setting up a side station• Sequence of service

• SESSION-6• Seating a guest• serving a water• pre meal drink service


SESSION-7

• Taking the order• bread and appetizer service• soup service

SESSION-8

• MAIN COURSE SERVICE • CRUMBING AND CLEARANCE


SESSION-9

• DESSERT SERVICE • TEA AND COFFE SERVICE • CIGARETTE SERVICE

SESSION-10• BEVERAGE SERVICE


MAINTAINING A PROFESSIONAL APPEARANCE

CLEANLINESS OF THE BODY• Take a bath frequently especially before reporting for duty• avoid using too much perfume

POSTURE• Always hold the body erect ,with straight head and shoulders


• stand at assigned station in an attentive and receptive manner

SKIN• Keep it clean and clear ,wash often , drink plenty of

water and obtain adequate sleep and exercise• it is too dry after moisturizer


OPENING PROCEDURE

• Open restaurant ,switch on all the lights . Make sure all of them are in aworking order

• read the log book , see if there is anything thatb requires to be followed up

• check the cleanliness of all the tablesche and chairs


CHECKING STATIONS

• Clean cutlery placed in drawers • side plates ,as under liner• ashtrays • napkins• trays • KOT pads • waterv jugs


THANK YOU

COVER LAYING PROCEDURES IN A RESTAURANT PRIOR TO THE GUEST ARRIVAL

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