Counseling Session

8/3/2019 Counseling Session

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1. Opening discussion

A. IntroductionB. Explain purpose of counseling

2. Discussion to gather information and identifyneeds

3. Discussion to resolve problems and develop apharmaceutical care plan

4. Discussion to provide information and educate5. Closing discussion

A. RecapB. Get feedbackC. Encourage questionsD. Confirm monitoring follow-up


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1. Greeting2. Conversation

3. Personal Attention4. Explain purpose of counseling and questions5. Two-way interaction6.

Demonstrate genuine interest and concern7. Demonstrate trustworthiness


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1. Smiling and friendly facial expression2. Varied eye contact

3. Open and warn body gesture4. Appropriate distance5. Level position free barriers6.

Moderate and varied voice7. Professional appearance


5/17

VERIFY THE PATIENT NAME

1) DO NOT address patient by their first name especially

when meeting patients for the first time, because some

patients take offense at being addressed by their first

names, especially if they are much older than the

pharmacist.

2) Common courtesy dictates that patients be addressed byappropriate title (e.g., Sir, Maam ,Mr., Mrs., Ms., Rev.,Dr.). However, use the correct titles.


6/17

3) Do not assume that all adult women are married or, ifmarried, wish to be addressed as Mrs. Conversely, donot assume that all adult women, married or single,

want to be addressed as Ms.

4) The best way to avoid confusion is to ask each patienthow he or she wants to be addressed.Example: Saying Hello. My name is Jane. Do you

wish to be called Ms. or Mrs. Santos or would youprefer to be called Susan?


7/17

Personal IntroductionHello, good morning, Im the pharmacist_____

Exchange pleasantries where appropriateNice weather were having today

Explain the purpose of the counseling sessionId just like to take a 5 minutes to discuss your

prescription with you to make sure you get themost benefit from it.


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Hello good morning, Mr. Agustin? I am Michelle

your pharmacist for today. I am here to discuss

your prescription to make sure you get themost benefit from it. This would take only 5

minutes. Would that be okay Mr. Agustin?


9/17

Information gathering for aNew Prescription.a. previous use

b. knowledge about medication purpose andcondition

c. knowledge of medication regimend. treatment goal

e. potential problems


10/17

Medication HistoryIs this your first time to take this medicationDo you have any allergy to this drugAre you taking any medication right now?

Patients Present knowledgeWhat did the doctor tell you about the medicationHow did the doctor say it would help

What did he or she say it was for? Potential Problem

Do you have any questions or concerns about anythingat this point


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2. Information gathering with a Returning Patient

Information gathering for a Refill Prescriptionor Follow-up Medication monitoring

Details of medication use

Effectiveness of medication

Presence of adverse effects


12/17

Providing Information for a New Prescription, thisincludes the following:

1. name and description of the drug2. the purpose3. how and when to take4. adherence suggestions and self-monitoring5. side effects and adverse effects

6. precautions, contraindications, and interactions7. storage instructions8. refill information and follow-up monitoring plan


13/17

Name of Medication

Indication of Medication

How and when to take the medications Adherence discussion

Do you see any difficulties in taking what wehave discussed


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Symptoms of adverse effects

Very rarely(occasionally/ one in ten

thousand/hundred) people develop a reaction tothis medication. This probably wont happen toyou, but if you notice an unexplained fever or arash, let your doctor or the pharmacist know

about it right away Storage instruction, if any


16/17

Refill instructions

The doctor has written that you may get pills again

in 10days if you still need them

Discuss outcomes and monitoring

Within 3 days you feel better eventhough you needto finish the course for 7 days. After 7 days ifsymptoms of infection still persist, you may visityour doctor again.


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Recap important points

Remember, this medication may make you

drowsy Get feedback

Do you have any questions about this?

Encourage the patients to call if any

questions or problems

Counseling Session

Documents

Transcript of Counseling Session