Could SAP drink its own Champagne…?€¦ · Unified with SuccessFactors HCM Suite and Integrated...

Could SAP drink its own Champagne…?SAP’s Learning Journey

Donald RossDirector – Learning Solutions

SAP Global Product Management

June 2017

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 2Customer

Today

1. Learning in the

Workplace of the Future

2. SAP’s Learning Journey

3. Our LMS in action

4. Learning Impact &

Business Results

5. Delivering Learning to our

Customers and Partners



Learning Culture

Content Governance

Data &Analytics

Learning in the

Workplace of the Future



Everyone is a

Talent

Everyone is a

Teacher

Everyone is a

Learner


SAP’s Learning Journey


Our Learning Evolution


SAP acquires

SuccessFactors;

SuccessFactors

Learning is the

“go-forward”

solution

SuccessFactors

record year,

largely due to

Learning

October

2014 Go

Live with v

14.08

SuccessFactors

announces

Plateau LMS a

unified part of

SuccessFactors

SuccessFactors

introduces

unique SaaS-

based Validated

LMS

SuccessFactors

LMS

implementation

project kick-off

84% of SAP

employees

consume > 1

million

courses

SAP SuccessFactors

introduces Programs,

Open Content

Network,

QuickGuides,

Instructor role

SAP SuccessFactors

continues

development of

Extended Enterprise

learning solution

2011 2012 2014 2015 2016

Plateau

Systems

Founded,

LMS in market

since 1994

20031996

LMS Receives

Leadership

position in

Gartner MQ(position continues

in each update)

We went live in under 6 months


“Everything has to start with empathy for the end user and the experience they are getting from SAP”

Bill McDermott


Improve

delivery so

Learning can be

more

Continuous

Overhaul

content so

learning can

create a path

that is more

Personal

Engage all

audiences with

approaches that

are more

Collaborative

Our Vision:

Employee Driven, Self-

Sustaining Learning

Organisations

Every employee is

both a lifelong

learner and a

teacher

Direction of Travel



The Business Challenge

50K +learning assets

65+different learning teams

100+million euros

spent on learning PA

130+offices

worldwide



For our Learners:

• Access to learning, from anywhere, to drive adoption

• Personalised, on-demand learning

• Easily track completions

• Course materials available and searchable

• Access for key roles like leadership development, as

well as open curricula where any learner can search

for topics of interest

• Data-driven learning analytics across SAP

For our Company:

• Strong learning culture and a continuous learning

environment

• Develop and retain highly skilled talent

• Drive measureable business outcomes through

greater employee engagement

• Enable SAP to help its customers Run Simple with

the SAP Learning Hub

Our Objectives


What were the drivers…???Top 10 Reasons for a New Learning Experience for SAP Employees

Adoption of latest learning techniquesAgile Product development = Fast implementation of system changes and new functionality

Built-in end-to-end SuccessFactors IntegrationThe solutions we were replacing required custom integration costing IT and employee resources

Consistent user experience for all internal target groupsLong-term vision of common front-end for all learners and one-BOM for solution learning

Mobile device enabledMobile learning available for our mobile workforce

Manager and Employee Reporting within same toolEmployees can see all items in their learning plan with deadlines and priorities for completion

SimplificationSimplified infrastructure, user-interface and clear learning assignment for the end-user

High-quality learningMapped to business priority, content lifecycle, quality ratings

Focus on end-user experienceEasy to use UI, ability to assign learning

Our employees requested itEmployees are not satisfied with the current Learning

SAP will become

best-in-class user

of our own Cloud

software!

The LSO

implementation at

SAP was a highly

customied version of

our on-premise

product

2

3

4

5

6

7

8

9

10

1


Our Solution: SuccessFactors Learning

Any Learning Mode (Formal, Informal Self-Directed, Social) with Any Content

Unified with SuccessFactors HCM Suite and Integrated with SAP ERP HCM

Social Learning

powered by SAP

Jam

Learning Management System (LMS)

Open Content

Network, Hosting

and CDN (AKAMI)

Classroom and Virtual ILT

eLearning Assessments / Exams Task Based OJT

Certifications

SMEExperiential OJT

Knowledge ObjectsMentoring Collaboration

SME Networking

Beautiful, Engaging Learning Experience For Any Audience



Our Implementation Process

Convert robust virtual ILT

curriculum into self-paced

eLearning in a beautiful LMS

user interface, with cloud-hosted

content

Establish governance framework

to empower 400 system

administrators to harness the

flexibility of a cloud solution

Establish content lifecycle

standards to ensure that timely,

relevant, high-quality content

is available for learners

Deploy SuccessFactors Learning as part of an end-to-end learning

solution that includes our Enterprise Social Platform SAP Jam:


How We Did It – with a project team of 14

Simplified Learning Architecture

Security & Data Concepts

Content Migration (SAP and acquired company content)

Content Integration (third-party content, education catalogs)

Learning history migration

Migration approach

Business Rules

Process Documentation

Corporate Learning Content Standards

Governance process training for affected teams

Change Management Plan & execution strategy

Communication and Enablement assets

System Usability Survey (User Adoption Feed-back) – 6 months after go live

Works Council negotiations

Support model

Continued system operations

System configurationdocumentation

End-user support and enablement with SAP Enable Now

Admin support and enablement

Reporting Needs Gap Analysis & Solution

Workforce Analytics Learning Metrics

Reporting Tool

Migration & Infrastructure

GovernanceChange

ManagementOperations &

SupportReporting



Change Leads to Inherent Knowledge Gaps

The success or failure of a

major software application

deployment or upgrade

has a direct correlation

with the thoroughness of

the training provided.

Gartner

“

”


Different Outputs from One Recording Automatic Localization

Multi-Modality for Content Re-Use Template-Based Content Creation

Why we used SAP Enable Now on our project…


Delivering training “in application”


SAP Enable Now

Desktop Assistant

SAP Enable Now

Access to:

• Guided Tours

• Training

Courses &

Documentation

Enable Now - The Desktop Assistant


SAP Enable Now

Access to:

• Training

Courses &

Documentation

Enable Now – Direct access to training at the point of need


SAP Enable Now

Step-by-Step

Guided Tour on the

live application

Enable Now – Delivering a Guided Tour


Virtual &

Augmented

Reality

Virtual &

Augmented

Reality

SAP Enable

Now

Step-by-Step

Guided Tour on

the live

application

Enable Now – Highlighting the next step


SAP Enable Now

Supporting SAP on our journey to Run Simple

Value Proposition and Scope:

• Create all types of enablement and documentation content for the project

• All functional areas of SAP SuccessFactors – not just Learning

• Automatically localise, update, and maintain content

• Re-use all kind of existing content for context-sensitive help

• Mobile and social learning, plus on-the-job guidance

• Process automation and acceleration

62% fewer help desk tickets

70% less training and support costs70% less training and support costs

73% faster process execution

92% faster documentation of processes


Lessons Learned & Best Practices

• Governance is essential

• Keep the focus on the end-user experience

• Provide robust enablement and support

• Consider centralised vs decentralised

administration


Business Impact Success StoryGlobal Customer Operations Challenger Program

Challenge

Need for sales teams to

implement new sales strategy to

better address customer needs

Solution

More than 6,000 global sales

professionals completed

Challenger Program in 2 years

Award-winning Program

Business Impact

>180M € directly attributable to Challenger

higher revenue

generation

improvement in size of deal

less time to close deals

improvement in €of pipeline

opportunities sold

27% 6x 25% 3x


Business Impact Success StoryDriving our Diversity Agenda with Social Learning

Extending our solution to deliver to our Customers

and Partners

The SAP Learning Hub


SAP Learning HubA cloud-based learning platform and content service for Systems Integrators and Customers

Company-specific content*Share content quickly and easily,

both during projects and year-round

Reporting**Monitor learning progress with

advanced reporting tools

Content from SAPOffer unlimited access to learning

content that is relevant for users

SAP Learning Rooms**Support enterprise-wide knowledge

sharing, led by key users

Learning management

system capabilities**Upload content, create and assign

curricula, and administer users

*Available with SAP Learning Hub, user edition, private cloud version

**Additional functionality available with SAP Learning Hub, user edition, private cloud version

•

SAP Live AccessExclusive purchase option for on-

demand access to live training

systems

The Solution


SAP Learning Hub – Landing Page


SAP Learning Hub – Catalogue Search


SAP Learning Hub – Course Description


SAP Learning Hub – Social Feed


SAP Learning Hub – A Learning Room


SAP Learning Hub – Webinars and Events


SAP Learning Hub – FAQs


SAP Learning Hub – Community Videos


SAP Learning Hub – Live Access

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 37Customer© 2017 SAP SE or an SAP affiliate company. All rights reserved. 37

SAP Learning HubBenefits for our Customers and Partners

By providing fast access to up-to-date training materials on

the latest technology innovations our extended enterprise:

Accelerates time to value

Increases productivity

Reduces total cost of adoption

Minimises errors as of day one

Today 250,000 Learners are signed

up and using the SAP Learning Hub


Industry accolades for SAP Learning Hub

Brandon Hall Group Excellence Award

During the 2014 Brandon Hall Group Excellence Awards ceremony, SAP Learning

Hub was named winner of the bronze award in the category “Best in Extended

Enterprise Learning Program.” The Brandon Hall Group Excellence Award is

considered the most prestigious awards program in the learning industry. Often

referred to as the “Academy Awards of Learning,” the ceremony showcases

innovations from across the industry.

© 2017 SAP SE or an SAP affiliate company. All rights reserved. 38

TSIA STAR Award

The SAP Education organization won the 2014 STAR Award for Innovation in

Enabling Customer Success in Education Services. During the award ceremony,

TSIA applauded the combination of best-in-class learning management system

(LMS) software, a dynamic content portfolio, social learning with SAP instructors,

and live SAP software access for hands-on practice as “a very compelling value

proposition.” Now in its 24th year, the TSIA STAR Awards have become one of the

highest honors in the technology services industry.

“SAP Education is deeply honored to win these coveted awards. Such industry recognition of our achievement is strong validation that

cloud-based learning is the right direction for our customers and partners.” Jan Meyer, vice president and solution owner for SAP Learning Hub, SAP

Public


We’re not stopping there… Introducing the Learning MarketplaceIndustry-leading LMS + industry-leading eCommerce

Core course management

Qualification and certification management

Online content handling

Schedule management

Training resource management

Exam generation and management

Course consumption tracking

Business rule definitions

for audience segmentation

Support for multiple credit card processors

Integrated to global tax engines

Support for fraud detection

Web content management

Search engine optimization

Public and private product pages

Marketing promotions and recommendations

Flexible catalog presentation

Native responsive design for cross-platform deployments

LMS Commerce

Engine

Customer

Experience

Engine

https://blogs.sap.com/wp-content/uploads/2016/07/sap_hybris_blue_800_995491.jpg

https://blogs.sap.com/wp-content/uploads/2016/07/sap_hybris_blue_800_995491.jpg


Next stage of innovation…An “Amazon-like” consumer experience without complex site development


Why We the LMS

Easy to

Deploy,

Use and

Manage

Promotes

Continuous

Learning

Cloud-based

for easy access

Customised

Mobile

Access

Collaborative


Lowers learning

content costs

up to 85%


Impact and Results

• A single learning system with a consistent, company-

wide user experience

• Simplified system administration, making updates

easy and fast

• Innovative cloud infrastructure that offers employees

convenient mobile access to learning

• Learners get the training they want, when they want it

“We have an LMS that makes

things easier. New curricula

are instantly available. Teams

can react quickly to market

changes with immediate access

to training. This is reshaping

our learning culture.”

– Ari Katanick .

VP, Human Resources .

and Project Lead, SAP .


Want to learn more…

Data Driven: How Performance Analytics Delivers

Extraordinary Sales ResultsJenny Dearborn

ISBN: 978-1-119-04312-6

256 pages

April 2015

http://eu.wiley.com/WileyCDA/Section/id-302479.html?query=Jenny+Dearborn

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Could SAP drink its own Champagne…?€¦ · Unified with SuccessFactors HCM Suite and Integrated...

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