Cori Nastro M. Aguayo Service Consultant Certified Technician · 2019. 9. 19. · Cori Nastro Y O U...

Cori Nastro

Y O U R V E H I C L E

Date

7/30/2012

License #VIN #

JTHBF30G020039078

Odometer

94,693

Engine Type

3.0L V6 DOHC (MFI)

Model

ES300Lexus

MakeYear

2002

O U R V A L U E D C U S T O M E R

Service Consultant

M. Aguayo

Certified Technician

Thank you for choosing our service department to handle your vehicle's service needs. In order to provide the quality service you deserve, we have invested in the latest diagnostic equipment and information systems. These help us fully understand your vehicle's service and maintenance requirements so that we can service your vehicle in the most comprehensive and economical way possible.

We are pleased to present to you a "Know Your Vehicle" report today. It's important to us that you leave our dealership with peace of mind, so we take the extra time necessary to analyze your vehicle's health to make sure it is operating at it's optimum levels. This bumper-to-bumper inspection report will help you better understand your vehicle's performance and health. Staying on top of your vehicle's health is vitally important to ensuring your safety on the road.

Thank you for this opportunity to assist you. We appreciate your business. Please feel free to contact your service advisor if you have any questions or concerns. We will do everything we can to put your mind at ease and keep you and your family safe on the road.

Vehicle Care Commitment

It's about "Peace of Mind..."

How we give you "Peace of Mind..."To help you understand what your vehicle needs to stay in top operating condition, we:

· Perform a world class visual inspection on your vehicle every visit

· Review your vehicle's maintenance schedules and search our extensive database to uncover anything we believe youshould know about your vehicle based on its odometer reading and time on the road

· Make recommendations and complete a Treatment Plan for your vehicle

· Offer a complete easy to read and understand report that enables you to make an educated decision for your vehicle's service needs. Items on the report will be classified as follows:Pass - Items are new or "like new" and do not require service at this timeCaution - Items that are dirty or showing signs of wear and would benefit from being serviced soonFail - Items that have either worn below minimum specifications or are no longer doing what it was designed to do and need to be repaired immediately

DISCLAIMER; Addressing any identified issues listed by the report, should improve the safety and performance of your vehicle. However, please remember that the inspection is limited to a visual inspection of the items listed on the report without disassembling or test driving your vehicle. Therefore, it is not possible for the technician to see or identify all potential defects, especially those that are internal to the engine, transmission, driveline, electrical system or other components. The cleanliness of the vehicle both inside and out at the time of the actual inspection may reduce the accuracy of the inspection. Your vehicle may have conditions that are not evident at the time of the inspection or otherwise not presented or noticed during the inspection process. Therefore, the inspection and condition report does not provide any guarantee or warranty that the vehicle will not break down in the future, or have conditions that were undetected during the inspection or were omitted from the report.

Crest Infiniti

2701 N. Central Expressway Plano, TX ● (972) 673-1010 ● www.crestcars.com233715

Additional Information

Recommended Services

Specifications & Capacities

Package Results

Original Customer Requests

Table of Contents...

Original Customer RequestsThe following is what you requested we perform or investigate regarding your vehicle:

01. 108 POINT INSPECTION-UC

Crest Infiniti World Class InspectionPackage ResultsFailed Task Observation Recommendation

Check brake fluid level and condition andcheck for leaks

Recommend replacing brakefluid dealer recommendedtime/mileage

Perform brake system fluidexchange

Check power steering fluid level andcondition and check for leaks

Recommend replacing powersteering fluid per dealerrecommended time/mileage

Perform power steering systemfluid exchange service

Inspect air cleaner element Recommend air filter permanufactures requiredtime/mileage

Perform ZAK Induction SystemService based on dealerrecommended time/mileage

Inspect cabin/HEPA micro filter Recommend replacing cabin/HEPA microfilter bymanufactures requiredtime/mileage

Perform ZAK Premium HVACService

Passed Task Observation Recommendation

Fill windshield washer fluid Found washer fluid level low:Filled to proper level

Perform battery performance test Battery passes performance test

Crest Infiniti


Passed Task Observation Recommendation

Measure left front tire tread depth 8/32" or greater: Inspect tire nextservice

Measure right front tire tread depth 8/32" or greater: Inspect tire nextservice

Measure right rear tire tread depth 8/32" or greater: Inspect tire nextservice

Measure left rear tire tread depth 8/32" or greater: Inspect tire nextservice

Inspect overall tire wear and condition All tires require inspection nextservice

Measure front brake lining thickness 8 mm or greater: Inspect brakesnext service (disc brakes)

Measure rear brake lining thickness 8 mm or greater: Inspect brakesnext service (disc brakes)

Passed TasksInspect hazard light(s) operation Inspect brake light(s) operation Inspect back-up light(s) operation

Inspect taillight, turn signal, side marker,and license plate lights

Inspect taillight, turn signal, and sidemarker assemblies for cracks anddamage

Inspect headlight low and bright beamoperation

Inspect windshield wiper/washeroperation

Inspect horn operation Inspect heat and air conditioningoperation

Inspect dash and interior lights operation Inspect instrument panel warning lamps Inspect all vehicle wiper blades

Check engine light status State Inspection Check fog lamp(s) operation

Check engine oil level and condition andcheck for leaks

Check engine coolant level andcondition and check for leaks

Check automatic transmission fluid leveland condition and check for leaks

Fill windshield washer fluid Perform battery performance test Inspect engine mounts

Inspect battery terminals and cables Inspect ignition wires and spark plugs Inspect serpentine belt (drive belts)

Inspect all hoses and clamps Measure left front tire tread depth Measure right front tire tread depth

Measure right rear tire tread depth Measure left rear tire tread depth Inspect overall tire wear and condition

Check and adjust front tire pressure Check and adjust rear tire pressure Measure front brake lining thickness

Measure rear brake lining thickness Inspect exhaust system for leaks,damage, and loose parts

Inspect wheel bearings for noise and play

Inspect axles, driveshaft(s) U-joints andCV joints/boots

Inspect transmission mount(s) Inspect fuel tank, lines, and connections

Inspect overall brake wear and condition Inspect steering and sway barcomponents

Inspect suspension components

Crest Infiniti


We searched our database for specification and capacity information and found the following:

Specifications & Capacities

Description Specification

Spark plugs Electrode gap = .043 inches

Fuel Tank 18.5 US Gallons

Transmission JWS 3309 Automatic Transmission Fluid (U150E)

Our technicians recommend the following services for your vehicle.

Recommended Services

Original Customer Requests Status Cost Declined Approved

01. 108 POINT INSPECTION-UC $149.95 X

Inspection Recommendations Status Cost Declined Approved

Perform ZAK Premium HVAC Service (Recommendreplacing cabin/ HEPA microfilter by manufactures requiredtime/mileage)

Fail $199.99 See AI-31

Perform ZAK Induction System Service based on dealerrecommended time/mileage (Recommend air filter permanufactures required time/mileage)


Perform power steering system fluid exchange service(Recommend replacing power steering fluid per dealerrecommended time/mileage)


Perform brake system fluid exchange (Recommend replacingbrake fluid dealer recommended time/mileage) Fail $99.99 See AI-202

Totals, Taxes and Fees Cost Declined Approved

Estimate Subtotal $729.91 $0.00 $149.95

Environmental/Shop Fees $65.69 $13.50

Tax $60.22 $12.37

Estimate Total $855.82 $175.82

see the "Additional Information" sectionFor "See AI-" items

Below is information we feel would help you better understand some of the reasons for taking preventivemaintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family.

Additional Information

Crest Infiniti


** The following section may contain instructions for servicing various components of your vehicle. These arean overview of the process that will be performed by a skilled technician in our shop. They are not intended tobe a guide for a “do-it-yourself” operation.

Below is information we feel would help you better understand some of the reasons for taking preventivemaintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family.

Mold, mildew, fungi, and bacteria grow inside the dark, damp evaporator of the airconditioning heating system. This can cause the quality of the air you breathe inside yourvehicle to be up to 5 times worse than outside air. You may only smell it while using theair conditioner, but until you flush it out, it can affect your health all year long. Theharmful organisms that grow in the evaporator can trigger allergies, asthma symptomsand lung problems for those in the vehicle.

Significance:

Contaminatedevaporator core

Clean evaporator core

AI-31

In order to clean an AC evaporator, a cleansing foam solution must be injected into theentire evaporator core, starting from the intake side. It's not effective to simply spraysomething into the chamber. The cleaning material must fill the chamber from top tobottom. Liquid simply flows through the bottom of the evaporator and out the drain.Foam, however, fills the chamber when it is injected and then is blown by the fanthrough the entire evaporator, neutralizing and ridding the system of harmfulcontaminants and debris. Finally, air intake cleaner is sprayed into the ventilation systemand onto the cabin air filter to complete the entire cleaning process.

Operation Description:

AC evaporator cleaning

Advantage:

If your vehicle smells like dirty socks or a damp basement, the air in your vehicle iscontaminated. Spraying air freshener into the vents or inside the vehicle only masks theodor. The contaminants still remain. By cleaning the evaporator from the inside, throughan AC refresh service, mold, mildew, and other contaminants are eliminated, making theair you breathe free from odors and harmful mold and mildew spores.

This air system is critical to many of the normal operating functions of your vehicle.When your vehicle is "breathing" right your vehicle runs better. When air can't circulateeffectively because of build up and deposits, vehicle performance suffers and your fueleconomy is reduced.

Significance:

Dirty throttle plate

Clean throttle plate

AI-57

Our trained technicians start by disassembling the air intake system. They then clean thethrottle body housing, intake and plate, plenum and air-intake, and intake valves andports. Finally, they remove any combustion chamber deposits. This ensures a correctbalance of fuel and air in the system.


Air induction service

Advantage:

This service benefits you and your vehicle by reducing emissions, restoring horse power,and increasing fuel economy. It also allows your vehicle to start and idle more smoothlyand run more quietly.

Crest Infiniti


If you have experienced steering pump noises, hard or erratic steering, or pump leaks, it'sprobably time to have your vehicle’s power steering system serviced. The power steeringpump produces high pressures (between 800–2,000 lbs./400 – 1‚000 kg, depending onmodel) and high heat. Heat + pressure = fluid breakdown/failure; fluid failure = powersteering pump and/or rack failure; power steering pump and/or rack failure = costlyrepair.

Significance: Power steering spoolvalve with hardened

cracked seals

Grooves worn into thehousing by hardened

seals

AI-89

One of our skilled technicians with specialized equipment will use a powerful cleaner todissolve and suspend the varnish and gums in your vehicle’s power steering unit andthen flush the entire unit of all old fluid and contaminants and install new high-tech fluidfor both conventional sector and rack and pinion. Finally, the technician will road testyour vehicle.


Power steering fluid exchange service

Advantage:

Our power steering service will alleviate steering squeal caused by sticking valves,correct that jerky feeling on the steering wheel, help prevent fluid leaks, and reducewear.

Does your vehicle’s brake pedal feel “spongy”? Brake fluid becomes contaminated overtime and use. Heat and moisture can cause brake failure. Contaminated fluid leads toexpensive repairs.

Significance:Harmful deposits on

brake master cylinderpiston assembly

Brake fluid before andafter service

AI-202

One of our skilled technicians will check the condition of your vehicle’s brake fluid and,if necessary, remove contaminated fluid from the brake lines and master cylinder,replace the old fluid with appropriate brake fluid. The entire brake system will beinspected for leaks, master cylinder corrosion, worn pneumatic parts, harmful varnishbuild-up, broken or rusted bleeder valves, worn rotors and drums, and air in the brakelines.


Brake fluid exchange service

Advantage:

Worn-out, oxidized brake fluid causes corrosion and harmful deposits and varnish buildup. A brake flush service should be performed when your brake fluid showscontamination or every 30,000 to 40,000 miles.

Crest Infiniti


Cori Nastro M. Aguayo Service Consultant Certified Technician · 2019. 9. 19. · Cori Nastro Y O U...

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