Copyright 2005 Talent Connections. All Rights Reserved. COMMUNICATION AND HUMAN REASOURCE CHAPTER 13...

Copyright 2005 Talent Connections. All Rights Reserved.

COMMUNICATION AND

HUMAN REASOURCE

CHAPTER 13

BY Miranda


Communication and Human Resource Management

: Importance: Definition: Process: Forms: System: Barriers


Importance of Communication

Communication is an indispensible human activity. Occurs simultaneously with any undertaking.

Vital to HR activities like staffing, training and development, motivation and maintenance.


Definition

The transfer of information including feelings and ideas from one person to another.

: Effective communication should have a sender, message and receiver.

: Passive listening is not considered communication


Process of Communication

1. Developing an idea or perception

2. Message encoding3. Channel transmission4. Message decoding5. Receiving an idea and developing own perception

1) Discard information2) Follow instruction3) Store information for future use4) Pass it on to others

6. Providing feedback


FORMS OF COMMUNICATION

: Oral Communication: Language: Voice tone and

inflection: Speed and volume: Silence



: Verbal: Oral (speech): Written

: Nonverbal Communication: Body language: Proxemics: Chronemics: Status symbol: Touching: Clothing and appearance: aesthetic



When is Oral communication appropriate?

1. Informal means of communication is preferred

2. Suggestion and ideas are needed

3. Something complex needs to be explained

4. Important news had to be imparted

5. There is a need to be diplomatic

6. There is something confidential to say.



1. The sender wants to impart an air of formality and authority

2. Permanent record is required3. Legal reason for putting the message in

writing.4. Give number of people the same message5. Full comprehension of message6. To avoid lengthy discussion7. Sender is aware that he cannot express

himself orally8. Need for full publicity of the message9. To provider receiver of the copy of

message

When is Written communication appropriate?


COMMUNICATION SYSTEM

1.Formal system Downward communication Upward communication

2.Informal system(grapevine)



PURPOSE OF DOWNWARD COMMUNICATION

1. Giving instruction2. Providing information

about policies and procedure.

3. Giving feedback about performance

4. Indoctrination or motivation



CHANNELS USED IN DOWNWARD COMMUNICATION

1. Letters2. Manuals3. Handbooks4. Newsletters5. Bulletin boards6. Videos7. Meetings8. Telephone9. Memorandum



TECHNIQUE FOR UPWARD COMMUNICATION

1. Complaint procedure2. Suggestion program3. Attitude survey4. Committee5. Electronic mail


STEPS TO COMPLAINT PROCEDURE

1. Employee to supervisor2. Employee to manager3. Employee to manager of

employee relations4. Employee to department

head5. Employee to president


BARRIERS TO COMMUNICATION

1. Filtering2. Selected perception3. Defensive

Verbally attacking others Making sarcastic remarks Being overly judgmental Questioning others motives

4. Language


QUESTIONS?


THANK YOU!

Copyright 2005 Talent Connections. All Rights Reserved. COMMUNICATION AND HUMAN REASOURCE CHAPTER 13...

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