COOLIDGE HOUSE

Comprehensive Program ReviewFebruary 28, 2014

Cool Cats - staff working group Coolidge newsletter Community Inclusion – resident holiday party New Generator Outside - In Magazine, December 2013

HIGHLIGHTS

18 PASSION FOR THE JOBCitizens’ Kurt Hanson brings personalpassion to a role that has a long-termimpact on his local community

Resident Holiday Party

Staff Retention

Training

Walk-aways: Probation

Overdue Performance Evaluations

STAFFING

Staff Turnover RatesPerformance Evaluations

Staff Training

STAFF TURNOVER RATES

(1/1/13 to 12/31/13)

Data obtained from HR Personnel Summary

Last CPR, CH staff turnover was 46.9% compared to SJS at 33.9% Last CPR, Overdue Performance Evaluations = 6 FT and 2 PT as of 1/31/13.

OVERDUE PERFORMANCE EVALUATIONS

as of 12/31/13

FT PT

Coolidge House 9 0

Data obtained from HR Retention and Turnover Report

STAFF RETENTION RATES

Data obtained from MMRs and HR Training Reports

Total of 862.75 training hours over six months; an average of 24 hours per staff over six months or 4 hours per month. (This is a 29% decrease in training hours from previous CPR)Last CPR: a total of 1219.5 training hours over six months and an average of 42 hours per staff/over six months or 7 hours per month/per staff

PROGRAMMING

• Utilization• Successful Completions• Completion with:o Employmento Permanent Housing

Current utilization rate is 89.6 %; last CPR the utilization rate was 83.3%. This is an increase of 7.5 % Coolidge House had an average of 107.5 clients; last CPR, an average of 100 clients. This is a 7.5% increase.

Data obtained from Monthly Utilization Reports

Average of 37% of clients completed with employment. Last CPR = 41% (This is a 9.7% decrease)Average of 46.5 % of clients completed with housing. Last CPR = 100% (This is a 53.5% decrease) Average of 82.3 % of clients successfully completed the program. Last CPR = 72% (This is a 14% increase) Average of 17.7 % of clients were terminated before completing the program. Last CPR = 28% (This is a 36% decrease)

Data obtained from MMRs

CLIENT RELATED

• Clinical Hours• Walk-Aways• Medication

Total Hours: 3,949; last CPR = 1,564 (This is a 152% increase) Total Life Skills Hours: 2,585; last CPR =184 Total Cognitive-Behavioral Hours: 1,364; last CPR = 1,380

Data obtained from MMRs

Average Total Hours per client/over six months = 4.3; last CPR = 2.6 Average Life Skills per client/over six months = 2.8; last CPR = 0.3 Average Cognitive-Behavioral per client/six months = 1.48; last CPR = 2.3

CLIENT WALK-AWAYS

7/13-12/13 8/12 - 1/13

Coolidge House 12 6

MEDICATION INCIDENTS

7/13-12/13 8/12 - 1/13

Coolidge House 1 1

Client Walkaways increased by 100% during this time period compared to the last CPR Medication Incidents: one client medication refusal

Client Walk-Aways and Medication Incidents data obtained from MMRs

QUALITY ASSURANCE

Key MMR Results

Satisfaction Surveys

KEY MMR RESULTS

During this reporting time period:• 828 Community Service Hours reported; last CPR =

100. Community Service placements include: Tobin Community Center; Salvation Army; Galvin Foundation; Step Rox; BMC; Inner City Weight Lifting

• A total of 18 incidents involving contraband were reported; last CPR = 43 (this is a 58% decrease)

• 100% of staff are certified in First Aid/CPR/AED and Fire Safety

Data obtained from MMRs

Answered Aways and Most Times If there was a fire = 52/61 or 85% Observe UA = 52/61 or 85% Things working in my room = 44/61 or 72% Know how to file complaint = 43/61 or 70%Program rules are clear = 39/61 or 64%

Answered Aways and Most Times Know about contraband items = 38/61 or 63% Overall program is clean = 38/61 or 63% Receive medical care = 31/61 or 51% Food is good = 14/61 or 23% Receive Emergency Assistance = 12/61 or 20%

ISSUE: Retention of residents COMMENTS: Last CPR, successful completion rate = 72% IMPROVEMENTS MADE: Currently, 82.3% of clients successfully completed the program. (14.3% increase in successful completion rates from last CPR)

ISSUE: Increase Employment Completion Rate COMMENTS: Last CPR, the clients completing with employment was 41%IMPROVEMENTS MADE: The current employment rate = 37% - a decrease of 10.8%

ISSUE: Decrease staff turnoverCOMMENTS: Last CPR, the turnover rate was 46.9%IMPROVEMENTS MADE: Currently, 38.6 % staff turnover rate (21.5% decrease from last CPR)

ISSUE: Improve on the Overdue Performance Evaluation Completion COMMENTS: Last CPR, 6 FT and 2 PT evaluations were overdue IMPROVEMENTS MADE: Currently, 9 FT evaluations are overdue. Working on improving internal

processes to ensure timely completion of evaluations.