The NCADA Promise

100% Member Satisfaction -

We guarantee your satisfaction

with our convention program.

As a dealer member of NCADA,

if you are not completely satisfi ed

with the 2013 convention program,

we will refund your registration fee.

� �� � � � �� � � � � � � � �� �� �� � �� � � � � �� �� � � � � � � � � �� � � � � � �� � � � � � � �Save the Date!

Marriott Frenchman’s Reef & ResortSt. Thomas, USVI

Convention Program

Welcome to The Marriott Frenchman’s Reef & Resort, the premier property here in “sunsational” St. Thomas and home to NCADA’s 78th Annual Convention. During your time here, we hope you’ll take part in the many events this convention offers. Prepare to enjoy fabulous meals and meetings and en-joy some of the most beautiful views this island has to offer. For those of you taking part in the many NCADA land and sea activities, you’re going to have a blast!

On Monday during the Awards & Recognition breakfast we will recognize Na-tional Time Magazine Dealer of the Year, Mike Alford, as well as our 2013 Life-time Achievement Award winners Mr. Don Price and The Honorable David Hoyle. Following the Monday morning events, we have several exciting pro-grams for dealers…… ranging from NCADA’s 3rd “Motor Boat Regatta” to our fi rst ever night kayaking activity….. you’ll be in for a ton of fun!

Tuesday kicks off with our business breakfast followed by an educational pro-gram on today’s latest, greatest technology. Again, Tuesday afternoon will have NCADA members soaking up the sun during the “Sail and Snorkel” trip and our convention wraps up with a fun fi lled Tuesday night dinner!

I would like to say a special thank you to our generous convention sponsors that are with us here in St. Thomas. These folks are valued NCADA members and we appreciate their support of North Carolina dealers. Without them, this unique time of fellowship and relationship building would not be possible.

In closing, I would like to take this opportunity to thank the NCADA Board and Trustees for all of their efforts over the past year. The Board and Trustees do a fabulous job for dealers across the State and it was my absolute pleasure to serve as the Chairman of NCADA for the past year. I would also like to extend my sincere gratitude to all of the staff with NCADA. You ALL are amazingly dedicated to us and you give 110% percent to make sure we have strong laws to protect our businesses and fabulous events to celebrate our accomplishments. So on behalf of all the car, truck and RV dealers in the great state of North Carolina, THANK YOU for making our state the BEST state to be a franchised dealer!

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The convention is open to NCADA members only. With other groups also meeting at Frenchman’s Reef Resort, we ask that you wear your name badge to every convention activity. The badges are color-coded: white badges are for dealers and their guests; yellow badges are associate members and their guests, and teal badges are for those under 21 years of age.

2012-13 NCADA Executive Committee

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Silver Level Sponsors

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(Included)The following meals are included as part of your convention fees and are underwritten, in part, by our generous convention sponsors:

Sunday, June 16 s Welcome Reception Dinner & Sunset Viewing

Monday, June 17 s NCADA Member Breakfast

Tuesday, June 18 s NCADA Member Recognition Breakfast s Farewell Gala and Dinner

ÇÈ ½ ¾ » ¾ ½ ¾ ¼Æ É(Optional, Pre-Registration Required)

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The NCADA Registration Desk will be open during the following hours:

n Saturday, June 15 2:00PM – 5:00PM Harbour Concoursen Sunday, June 16 9:00AM – 11:00AM Harbour Concourse 1:00PM – 6:00PM Harbour Concoursen Monday, June 17 8:00AM – 10:30AM Harbour Concourse n Tuesday, June 18 8:00AM – 12:00PM Harbour Concourse

The Registration Desk extension is ???? Should you have any questions at other times, you may contact: Petrina Lawrence at 919-427-2691, Robert Glaser at 919-215-8137 or John Policastro at 919-349-0122.

Ç ½ ½ ¾ À ¼

(for attire suggestions by event, see Schedule of Events section)Business Casual - Men: Golf shirts & slacks / Ladies: Slacks, skirts, blouse.Resort Casual - Men: Tropical or golf shirts and slacks / Ladies: sundresses, Capris.

Saturday, June 15 s Shop Talk*

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s Young Dealers Group Sunset Dinner Sail Sunday, June 16 s Shop Talk* Monday, June 17 s Shopping Trip to Charlotte Amalie, Motorboat Regatta, Clear Kayak Tours & Night Tour, Paddle- Boarding & St. Thomas SkyrideTuesday, June 18 s Shopping Trip to Charlotte Amalie, Family Sail & Snorkel, Clear Kayak Tours, Paddle-Boarding & St. Thomas Skride

*You must be pre-registered in order to participate in any of the above activities, except for Shop Talk which is open to all free of charge. See the detail sheets in your credentials packet for specifi cs.

Saturday, June 15 2:00 – 6:00PM Hotel Check In Begins at 4:00 ãä å æç è å éç ê ëç è å ì í NCADA Registration Desk Open

10:00 - 11:00AM & Shop Talk 3:30 - 4:30PM

î ï è ðñ ò å í í ó ô ç õ õ ö ê ÷ ø ö õ ìù úä õ ìù û åç ü ç ð öç ê ìù ý ä þ ÿ í ì �ó è ê ì í ð � å ö � � í

6:45 – 9:00PM Young Dealers Group Sunset Dinner Sailî ú í í ð ö ê ãç ð í � � ç æ æ ñ � ý í ìç å ð é ä ì è ä � � ð ð ö å í �

7:00 – 10:00PM Board of Directors & All-Star Dinnerò å í ê ë ô ü ä ê � ì ý í í þ ïç ë �

î ú í í ð ö ê ãç ð í � � ç æ æ ñ � � è ì ö ê í ì ì é ä ì è ä � � ð ð ö å í �

Sunday, June 168:00 – 11:30AM NCADA Registration Desk Openãä å æç è å éç ê ëç è å ì í

î � å í ä � þä ì ð ç ê ê �

7:30 – 11:30AM NCADA Board of Directors Meetingãä å æç è å � �

î éç ê ð ö ê í ê ð ä � � å í ä � þä ì ð ó í å � í � � � è ì ö ê í ì ì é ä ì è ä � � ð ð ö å í �9:00 – 11:00AM Young Dealers Group Meeting ãä å æç è å î éç ê ð ö ê í ê ð ä � � å í ä � þä ì ð ó í å � í � � � è ì ö ê í ì ì é ä ì è ä � � ð ð ö å í �11:00 – 12:00AM Shop Talk ó è ê ì í ð � å ö � � í

î ï è ðñ ò å í í ó ô ç õ õ ö ê ÷ ø ö õ ìù úä õ ìù û åç ü ç ð öç ê ìù ý ä þ ÿ í ì �1:00 – 6:00PM NCADA Registration Desk Open ãä å æç è å éç ê ëç è å ì í

6:30 – 9:00PM Welcome Reception Dinner and Sunset Viewing é � ö þ þ ø í å å ä ë í

î õ í ê ðç � � � éç ê � í ê ð öç ê � ð ð í ê � í í ì � ý í ìç å ð é ä ì è ä � � ð ð ö å í � � �� � �� � �� � � � � � �� � � � � � �� � ! � � �� " � � # � � �� $ �% � � &� ' � � " �% � � � � � (� ) � # � � % * � " � + "� ) !,Monday, June 178:00 – 10:00AM NCADA Registration Desk Openãä å æç è å éç ê ëç è å ì í

8:00 – 9:45AM NCADA Recognition & Achievement Awards Breakfastãä å æç è å � -

î õ í ê ðç � � � éç ê � í ê ð öç ê � ð ð í ê � í í ì � � è ì ö ê í ì ì é ä ì è ä � � ð ð ö å í � 10:30AM – 4:30PM Motorboat Regatta to Jost Van Dyke

ú í í ð ö ê ãç ð í � � ç æ æ ñ þç å ó ô è ð ð � í ðç ý í � ãç ç �11:30AM Shopping Trip to Charlotte Amalie

ú í í ð ö ê ãç ð í � � ç æ æ ñIndicates attendees must be pre-registered to participate in the specifi ed events.

Schedule of Events

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./ 0 12 3 14 5 3/ 1 1 � � � 2 D J 6 @ H 0< = = � :2 � S 2 0 � 2 0 9 G �/ @ @ U 5� : H 0 J A G C . I K M > =N ; < ; O K M R Q P = = P A / @ 2 D J 6 @ H 0 T 3� : :9 J V 3/ S 7 7 7 V 3� : :9 J V 3/ S

./ 0 12 3 14 �/ S � 9 :9 �< = I ./ 0 1 H 0 9 0 12 @ � @ 2 3 9 G 5 D H 19 I = =� :9 0 1 7/ / FG � C R K = I KN P = = O M I > Q = L = > 1/ S V � 9 :9 � T � 7/ / F V 3/ S 7 7 7 V � 7/ / F V 3/ SGold Level Sponsors

Silver Level Sponsors

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Silver Level Sponsors

¥¦ § ¨© ª ¨« ¬ ­ ® ® § ­ °± ²³ ­ ²± ª ¨¦ ² ¦ µ © ®± ¶ ³ · ± © ®± ² ¯ ± ² ¹ ­ ª ± ¶º » ¼ ¼ ½ ­ § °¾ © ² ° © ² ¿¾ © À ³ Á¦ ¾ ± ² ¬ ³  à ¼ ¼ ³ · ®Ä Å © ²± ¨ © ³ Æ · Ç ¼ ¼ ¼ ºÈ É Ê É Ë º º ÉÌ Ã Ç ¼ Ç ¾ ¾ ¾Í © °ÄÍ ª¦ Î

Platinum Level Premium Partner

¥¦ § ¨© ª ¨« ¸© ¨ ² ­ ª ¿ Ï ­ § ° ¶ ± Àà º ¼ Ê ¬ ®Ð ± Ñ ­ °Ò ± Ѧ © ° ³ ¯ Ð ­ ± Ó º ¼ ¼ ³ Ñ © ®± ­Ò Å ³ Ô ¥ Ã Õ Ö ¼ Õ È É Ê É Ë » Õ ÖÌ × º × Ö¸ © ¨ ² ­ ª ¿Í ® ­ § ° ¶ ± À Ø ° Å Ò ® ®ÄÍ ª¦ Î ¾ ¾ ¾Í ° Å Ò ® ®ÄÍ ª¦ Î Ù °± © ®± ² ¶ Å ­Ä ¶! e Dealer Services Group has over 120 dedicated professionals working exclusively with dealerships across the country. For more than 80 years, we have been providing our clients with industry thought leaders in our Assurance, Tax and Risk Service Groups, consulting on best practices to help maximize e" ciencies, decrease costs and understand risk management. Dealerships need an independent CPA # rm to provide an objective view to take their business to the next level. At Dixon Hughes Goodman, we deliver on both sides of the service equation.

Manheim is the world’s leading provider of vehicle remarketing services. With 106 worldwide wholesale locations and digital services, Manheim is focused on helping commercial sellers and automobile dealers maximize the full value of their vehicles.

Manheim services include: reconditioning, certi# cation, inspections, dealer # nancing, title management, marshaling and transportation, among others. We give our customers control over how they buy and sell vehicles!Ú± § § ­ µ± ²  ª Ï ± ® ®© § ° ³ © § Å ± ­ Î ¯ © ¨± ¶ ¹ ­ ® ®±È Õ ¼ × Ë É Õ »Ì Ã Õ Ê » Ú ± § § ­ µ± ²Í  ª Ï ± ® ®© § ° Ø Â© § Å ± ­ ÎÍ ª¦ θ© ² ² ­ ¶ Å Ï © Î Û ± ² ¨ ³ © § Å ± ­ Î ´ © ² ® ­ § Ò ¨¦ §È » × Ç Ë Ç É ºÌ º Ö Õ Ç¸© ² ² ­ ¶ ÅÍ Ï © Î Û ± ² Ø Â© § Å ± ­ ÎÍ ª¦ Î Å ± ² ² À Ü ­Ä Ä ¦ ³ © § Å ± ­ Î Ô¦ ² Å ¥ © ²¦ ® ­ § ©È É Ê É Ë Ã » × Ì × ¼ º ÃÅ ± ² ² ÀÍ Ü ­Ä Ä ¦ Ø Â© § Å ± ­ ÎÍ ª¦ Î

Monday, June 17 (continued)

11:30, 1:00, 2:30PM Clear Kayak Tours

ÝÞ Þ ßà ß áâ Þ ã ä åæ à ã çè é Þ Þ ê ëì ä í11:30, 1:00, 2:30PM Paddle Board Lessons & Tours

ÝÞ Þ ßà ß áâ Þ ã ä åæ à ã çè é Þ Þ ê ëì ä í11:30, 2:30PM St. Thomas Skyride

ÝÞ Þ ß î ã ïì ß Þ ð ñ ì ò òó7:00PM CLEAR KAYAK NIGHT TOUR

ÝÞ Þ ß î ã ïì ß Þ ð ñ ì ò òó

ô ë î ã ã Þ â ì ã õì ö â ÷ø ã Ýì ã ùà ó úû Þ ã î ã ü ýTuesday, June 188:00 – 10:00AM NCADA Registration Desk Openïà â ò ì ö â þì ã äì ö â è Þ8:00 – 9:45AM NCADA Membership Buffet Breakfast ïà â ò ì ö â ÿ � �

ô ÷� Þ ã ßì � ð ð þì ã û Þ ã ß îì ã � ß ß Þ ã ù Þ Þ è � � ö è î ã Þ è è þà è öà ð ý� é Þ ß î â î ã ü � �Þ ø ÷ ê � ä Þ â è é Þ äì ü ã î ß îì ã

9:45 – 11:15AM Dealer Session: Profi t Potential from Emerging Technologyïà â ò ì ö â ô ÷� Þ ã ßì � ð ð ë Þ à ð Þ â ÝÞ æ ò Þ â è � � ö è î ã Þ è è þà è öà ð � ß ß î â Þ ý

11:30AM Shopping Trip to Charlotte Amalie

ÝÞ Þ ß î ã ïì ß Þ ð ñ ì ò òó

11:30, 1:00, 2:30PM Clear Kayak Tours

ÝÞ Þ ßà ß áâ Þ ã ä åæ à ã çè é Þ Þ ê ëì ä í

1:30, 1:00, 2:30PM Paddle Board Lessons & Tours

ÝÞ Þ ßà ß áâ Þ ã ä åæ à ã çè é Þ Þ ê ëì ä í

11:30, 2:30PM St. Thomas Skyride

ÝÞ Þ ß î ã ïì ß Þ ð ñ ì ò òó

12:45PM – 4:15PM NCADA Catamaran Family Sail & Snorkel

ÝÞ Þ ßà ß áâ Þ ã ä åæ à ã çè é Þ Þ ê ëì ä í

6:30 - 7:00PM Cocktail Reception 7:00 - 10:00PM Farewell Dinner & Gala ïà â ò ì ö â ÿ � �

ô ÷� Þ ã ßì � ð ð þì ã û Þ ã ß îì ã � ß ß Þ ã ù Þ Þ è � é Þ è ì â ß þà è öà ð � ß ß î â Þ ý

Wednesday, June 19

Departures

Schedule of Events

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American Financial & Automotive Services, Inc. provides extensive development services and a complete portfolio of dealer endorsed products to create growth for all areas of the dealership. Centered at the core of American Financial’s o� erings are MasterTech, the Automotive Training Academy (ATA), and Panoptic® Insurance. MasterTech, the company’s vehicle service contract program, is an industry leader for coverage and administration, the ATA specializes in preparing automotive professionals for today’s retail opportunities, and Panoptic® Insurance is a new pro� t center that o� ers insurance to meet all needs.

For over 30 years, Dealers Choice Mutual Insurance has provided eligible NCADA members with stable, competitive workers’ compensation coverage. What makes Dealers Choice unique is its overarching mission to provide all North Carolina dealers exceptional value through customized insurance programs. Dealers Choice’s Board of Directors is comprised of dealer principals, who know better than anyone what today’s dealerships need and expect. � � � � � 4� / / 5 � / /� 6� � & � $� � 7 ! � �� $� �� � � ��� 8 � %� �9 #� : � ( - ! ;+ 7 , * � * . � � � 7< # � / / 0 $� � %� � & � # � � �� 2 � � � %1 �� 2 � � �1 $� � %� � & � # � � �� 2 � � � %1 �� 2

Titanium Level Premium Partner

� � � � � 4� & � = # � 1 3� � � 2 � �� 3 6 >� " 3 �� � ? 6 @ 8� 9 �� � � % A � � � 9 � � 9 � �� � � � �BC D E D F G HI J K G L M G K D D G N O F G H P I I KQ E RC F G I CS MT P D U Q V W X Y O Z O [ \ \ ] Y _ YS a X \<� � 1 /� � � 2 � � 0 � b b � $� � � � � 9 1 �� 2 � � �1 � b b � $� � � � � 9 1 �� 2Wells Fargo Dealer Services provides integrated � nancial solutions to help dealers sell more cars and gain e! ciencies in their business operation. One of the nation’s leading auto lenders, we deliver local, personalized service, o� ering indirect auto � nancing, commercial banking services, and vehicle service contracts and F&I aftermarket products through Warranty Solutions®, a Wells Fargo Business.

Titanium Level Premium Partners

� � � � � c � % % �� % % � ��� A � $ . � % � � � � � � %� & � �� � � � � �� % %& 3 � � 9 � �� � %� � �� � � � �� &� ; � ; � # � � � � 8 $� )� $ 3 %� � �� # � � %� �� : � * � 7 7 . ) ; � 7+ * ! , � ) ) . - * * * b � % %1 �� % % � �� 0 �� % %& /� � 9 � 1 �� 2 � � �1 �� % %& /� � 9 � $� � %� � & � � � � �� & 1 �� 2" � � � � # � � % � �d ? 6 � � � � 9 � e A � � f� � � 9� d� & � � � �" � # � � % � � 0 � � & � � � � � 1 �� 2c� � $ " �& � �� 8� 9 �� � � % A � � � 9 � �� � � �b �& � � 1 � $ 9 � � % � � � 1 � �

Platinum Level Premium Partner

Thank you !NCADA Convention Sponsors

Our mission is to bring the best training and development in the automotive industry to our customers’ � nance and insurance departments. ADG also o� ers the largest selection of � nance and insurance products in today’s marketplace. Contact us today to � nd out how Automotive Development Group can bring better results to your dealership with the ADG Advantage! g g gh D T F i jT K D h j I U NC jT kTg g gh T kl I C P RC D h C D G� � � � & ��� � 9 d � 9 % �& #� 6� � & � $� � � � � �9 � � 9 % �& # 0 � $ 9 � � % � � � 1 � �