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    8-1 Quality Improvement and Statistics

    Definitions of Quality

    Quality means fitness for use

    - quality of design

    - quality of conformance

    Quality is inversely proportional to

    variability.

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    8-1 Quality Improvement and Statistics

    Quality Improvement

    Quality improvementis the reduction of

    variability in processes and products.

    Alternatively, quality improvementis also

    seen as waste reduction.

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    8-1 Quality Improvement and Statistics

    Statistical process control is a

    collection of tools that when usedtogether can result in process stability

    and variance reduction.

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    8-2 Statistical Process Control

    The seven major tools are

    1) Histogram

    2) Pareto Chart4) Cause and Effect Diagram

    5) Defect Concentration Diagram

    6) Control Chart

    7) Scatter Diagram8) Check Sheet

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    8-3 Introduction to Control Charts

    8-3.1 Basic Principles

    A process that is operating with onlychance causes of variation present is saidto be in statistical control.

    A process that is operating in the presenceofassignable causes is said to be out of

    control. The eventual goal of SPC is the elimination

    of variability in the process.

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    8-3 Introduction to Control Charts

    8-3.1 Basic PrinciplesA typical control chart has control limits set at valuessuch that if the process is in control, nearly all points

    will lie within the upper control limit (UCL) and the

    lower control limit (LCL).

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    8-3 Introduction to Control Charts

    8-3.1 Basic Principles

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    8-3 Introduction to Control Charts

    8-3.1 Basic Principles

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    8-3 Introduction to Control Charts

    8-3.1 Basic PrinciplesImportant uses of the control chart

    1. Most processes do not operate in a state of statistical

    control2. Consequently, the routine and attentive use of control

    charts will identify assignable causes. If these causes

    can be eliminated from the process, variability will be

    reduced and the process will be improved3. The control chart only detects assignable causes.

    Management, operator, and engineering action will be

    necessary to eliminate the assignable causes.

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    8-3 Introduction to Control Charts

    8-3.1 Basic PrinciplesTypes the control chart

    Variables Control Charts

    These charts are applied to data that follow acontinuous distribution.

    Attributes Control Charts

    T

    hese charts are applied to data that follow adiscrete distribution.

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    8-3 Introduction to Control Charts

    8-3.1 Basic PrinciplesPopularity of control charts

    1) Control charts are a proven technique for improving

    productivity.2) Control charts are effective in defect prevention.

    3) Control charts prevent unnecessary process adjustment.

    4) Control charts provide diagnostic information.5) Control charts provide information about process

    capability.

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    8-3 Introduction to Control Charts

    8-3.2 Design of a Control Chart

    Suppose we have a process that we assume the

    true process mean is Q = 74 and the process

    standard deviation is W = 0.01. Samples of size 5are taken giving a standard deviation of the sample

    average, is

    0045.05

    01.0

    nx !!

    W!W

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    8-3 Introduction to Control Charts

    8-3.2 Design of a Control Chart Control limits can be set at 3 standard

    deviations from the mean in both directions.

    3-Sigma Control LimitsUCL = 74 + 3(0.0045) = 74.0135

    CL= 74

    LCL=

    74 - 3(0.0045)=

    73.9865

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    8-3 Introduction to Control Charts

    8-3.2 Design of a Control Chart

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    8-3 Introduction to Control Charts

    8-3.2 Design of a Control Chart

    Choosing the control limits is equivalent to

    setting up the critical region for hypothesistesting

    H0: Q = 74

    H1: Q { 74

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    8-3 Introduction to Control Charts

    8-3.3 Rational Subgroups

    Subgroups or samples should be selected

    so that if assignable causes are present, thechance for differences between subgroups

    will be maximized, while the chance for

    differences due to these assignable causeswithin a subgroup will be minimized.

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    8-3 Introduction to Control Charts

    8-3.3 Rational Subgroups

    Constructing Rational Subgroups

    Select consecutive units of production.

    Provides a snapshot of the process. Good at detecting process shifts.

    Select a random sample over the entire sampling

    interval.

    Good at detecting if a mean has shifted

    out-of-control and then back in-control.

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    8-3 Introduction to Control Charts

    8-3.4 Analysis of Patterns on Control Charts

    Look for runs - this is a sequence of

    observations of the same type (all above the

    center line, or all below the center line) Runs of say 8 observations or more could

    indicate an out-of-control situation.

    Run up: a series of observations are increasing

    Run down: a series of observations are decreasing

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    8-3 Introduction to Control Charts

    8-3.4 Analysis of Patterns on Control Charts

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    8-3 Introduction to Control Charts

    8-3.4 Analysis of Patterns on Control Charts

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    8-3 Introduction to Control Charts

    8-3.4 Analysis of Patterns on Control Charts

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    8-3 Introduction to Control Charts

    8-3.4 Analysis of Patterns on Control Charts

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    8-3 Introduction to Control Charts

    8-3.4 Analysis of Patterns on Control Charts

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    8-4 X-bar and R Control Charts

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    8-4 X-bar and R Control Charts

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    8-4 X-bar and R Control Charts

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    8-4 X-bar and R Control Charts

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    8-4 X-bar and R Control Charts

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    8-4 X-bar and R Control Charts

    Computer Construction

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    8-5 Control Charts for Individual

    Measurements

    What if you could not get a sample size greater than 1(n =1)? Examples include

    Automated inspection and measurement technology

    is used, and every unit manufactured is analyzed.The production rate is very slow, and it is

    inconvenient to allow samples sizes of N > 1 toaccumulate before analysis

    Repeat measurements on the process differ onlybecause of laboratory or analysis error, as in manychemical processes.

    The individual control charts are useful for samples ofsizes n = 1.

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    8-5 Control Charts for Individual

    Measurements

    The moving range (MR) is defined as theabsolute difference between two successive

    observations:MRi = |xi - xi-1|

    which will indicate possible shifts or

    changes in the process from one observationto the next.

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    8-5 Control Charts for Individual

    Measurements

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    8-5 Control Charts for Individual

    Measurements

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    8-5 Control Charts for Individual

    Measurements

    X Charts can be interpreted similar to charts. MR charts

    cannot be interpreted the same as or R charts.

    Since the MR chart plots data that are correlated with

    one another, then looking for patterns on the chart does not

    make sense.

    MR chart cannot really supply useful information about

    process variability. More emphasis should be placed on interpretation of the X

    chart.

    Interpretation of the Charts

    x

    x

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    8-6 Process Capability

    Process capability refers to the performance of

    the process when it is operating in control.

    Two graphical tools are helpful in assessingprocess capability:

    Tolerance chart (or tier chart)

    Histogram

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    8-6 Process Capability

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    8-6 Process Capability

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    8-6 Process Capability

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    8-6 Process Capability

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    8-6 Process Capability

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    8-7 Attribute Control Charts

    8-7.1 PChart (Control Chart for Proportions)

    and nPChart

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    8-7 Attribute Control Charts

    8-7.1 PChart (Control Chart for Proportions)

    and nPChart

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    8-7 Attribute Control Charts

    8-7.1 PChart (Control Chart for Proportions)

    and nPChart

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    8-7 Attribute Control Charts

    8-7.1 PChart (Control Chart for Proportions)

    and nPChart

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    8-7 Attribute Control Charts

    8-7.2 UChart (Control Chart for Average

    Number of Defects per Unit) and C

    Chart

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    8-7 Attribute Control Charts

    8-7.2 UChart (Control Chart for Average

    Number of Defects per Unit) and C

    Chart

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    8-7 Attribute Control Charts

    8-7.2 UChart (Control Chart for Average

    Number of Defects per Unit) and C

    Chart

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    8-7 Attribute Control Charts

    8-7.2 UChart (Control Chart for Average

    Number of Defects per Unit) and C

    Chart

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    8-8 Control Chart Performance

    Average Run Length

    The average run length (ARL) is a very

    important way of determining the appropriate

    sample size and sampling frequency.

    Let p = probability that any point exceeds the

    control limits. Then,

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    8-8 Control Chart Performance

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    8-8 Control Chart Performance

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    8-8 Control Chart Performance

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    8-9 Measurement Systems Capability

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    8-9 Measurement Systems Capability

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    8-9 Measurement Systems Capability

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    8-9 Measurement Systems Capability

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    8-9 Measurement Systems Capability

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    8-9 Measurement Systems Capability

    8 9 S C i i

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    8-9 Measurement Systems Capability

    8 9 M S C bili

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    8-9 Measurement Systems Capability

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