Continuos Improvement Plan
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Transcript of Continuos Improvement Plan
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FOOD AND BEVERAGE
PROCESS MANAGEMENT
Process developmentStep Problem Solving Process
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Step Problem Solving Process
DefinitionContinuous improvement is an ongoing effort to improvethe quality of services and care delivered by a service.
Takes into account the needs of care recipients, and mayinvolve them in improvement activities
Looks at improvements in a systematic way to improve
quality over time
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Relationship between continuous improvementand quality assurance?
Quality assurance is about systems and processes that delivera consistent quality of care and services.
Continuous improvement moves beyond quality assurance tofind ways of lifting the quality of services delivered.
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How can services implement improvements in astructured manner?
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Plan the improvement
Taking a systematic and planned approach to improving the qualityof care and services including:
nalysing complaints trends and themes !esearching possible solutions "lanning and prioriti#e improvement activities
Listening to suggestions from staff, and monitoring andevaluating new solutions, processes and improvements.
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1. Define the problem
$e as specific as possible %&hat, &here, &ho, &hen,'ow(
2. Gather data &hat don)t you know and need to find out* "repare a +ata Collection "lan if needed. &hat specific performance measure needs to
improve*
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. !naly"e data to identify why the problem isoccurrin# ishbone +iagram
$. %dentify& evaluate& and select solutions $rainstorm no cost-low cost to big. "rioriti#e ideas using the mpact/+ifficulty 0atri1.
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'. %dentify and implement action items +evelop an action plan if the action items are too
e1tensive to be included in the 2 Tool !emember to document and train people on new
standard work.
(. )onitor results Collect and analy#e performance measures to assess
solution effectiveness %validate results(.
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*.!d+ust and sustain improvement d3ust, adapt, or abandon the solutions as needed to
achieve the performance target. Transfer control and sustainment to the "rocess
4wner
5ood communication throughout the process willenhance your success6
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Problem solving tool
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Problem solving tool
1. ,ac-#round,usiness /ase0
+escribe the problem and why you are trying to solve it.&hat benefits do you anticipate from solving theproblem
2. ta-eholders
dentify internal and e1ternal customers. List teammembers working on the problem.
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Problem solving tool
. /urrent /ondition0
+efine the &ho, &hat, &here, &hen, 'ow, &hy questionsabout the problem to fully understand your current situation.
7ou may need to develop a +ata Collection "lan.
+isplay data-information and process maps.
+efine-refine your 8"roblem 9tatement %or "ro3ect 5oal( in
the format:Reduce/Increase the number/percent of from to by .
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Problem solving tool
$. !nalysisRoot /auses0
dentify and verify the root causes of the problem. ;se themost simple root cause analysis tool first %ishbone diagram(
'. olution
dentify solutions and resources needed to achieve the"roblem 9tatement-"ro3ect 5oal.
dentify and address how you will mitigate negative impacts.5et appropriate leadership approval of solutions andresources needed to implement solutions.
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Problem solving tool
(. !ction %tems0
dentify the necessary tasks to implement approved solutions,including tasks to: mitigate negative impacts< communicatechanges and document standard work
