Continual service improvement memorandum

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Table ODS 1 Plan Do Check Act 2 5 Identify improvement strategy Collect the data Process the data Analyze information and data Prese nt and use information Implement improvement 7 Objective: to improve Defi ne W hat t o mea sure Plan: Establish the objectives and processes necessary to deliver expected results, Determine the roles and responsibility, Set the schedules Check: Analyze the real results and compare them to expected results in order to determine the gaps. Act: Apply corrective measures on gaps. Analyze the gaps to determine the causes. 6 Do: Implement previously established plan, execute the process, collect data for process map and subsequent analysis. How can we keep the momentum going? What is the vision? What is the current situation? What is the target situation? How to reach the target? Have we reached the target? I can not manage what I can not control I can not control what I can not measure I can not measure what I have not previously defined 1 2 3 4 1 2 3 4

description

ITIL, CSI, Deming

Transcript of Continual service improvement memorandum

Page 1: Continual service improvement memorandum

Table ODS

1

Plan

Do

Check

Act

2

5

Identify

improve

ment

strate

gy

Collect the data

Process the data

Analyze information and

data

Present

and use

information

Implement improvement

7

Objective: to improve

DefineWhat tomeasure

Plan:Establish the objectives and processes necessary to deliver expected results, Determine the roles and responsibility, Set the schedules

Check:

Analyze the real results and compare them to expected results in order to determine the gaps.

Act:

Apply corrective measures on gaps. Analyze the gaps to determine the causes.

6

Do:

Implement previously established plan, execute the process, collect data for process map and subsequent analysis.

How can we keep the momentum

going?

What is the vision?

What is the current situation?

What is the target situation?

How to reach the target?

Have we reached the target?

I can not manage what I can not control

I can not control what I can not measure

I can not measure what I have not previously defined

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2

3

4

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2

3

4