Continual service improvement memorandum
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Transcript of Continual service improvement memorandum
Table ODS
1
Plan
Do
Check
Act
2
5
Identify
improve
ment
strate
gy
Collect the data
Process the data
Analyze information and
data
Present
and use
information
Implement improvement
7
Objective: to improve
DefineWhat tomeasure
Plan:Establish the objectives and processes necessary to deliver expected results, Determine the roles and responsibility, Set the schedules
Check:
Analyze the real results and compare them to expected results in order to determine the gaps.
Act:
Apply corrective measures on gaps. Analyze the gaps to determine the causes.
6
Do:
Implement previously established plan, execute the process, collect data for process map and subsequent analysis.
How can we keep the momentum
going?
What is the vision?
What is the current situation?
What is the target situation?
How to reach the target?
Have we reached the target?
I can not manage what I can not control
I can not control what I can not measure
I can not measure what I have not previously defined
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