ContentsSB1. basics of different types of IT hardware equipment such as Desktop, Laptop, tablet,...

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Qualifications Pack- Final Product QC Technician

Contents 1. Introduction and Contacts.….….P1

2. Qualifications Pack……….…........P2

3. OS Units……………..…..…….…….….P3

4. Glossary of Key Terms….…….…P17

5. Nomenclature for QP & OS…..P19

technology consul t ing

What are Occupational Standards(OS)?

OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

OS are

performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Contact Us:

ESSCI, New Delhi Electronics Sector Skills Council of India 422, Okhla Industrial Estate, Phase-III, New Delhi-110020 E-mail: [email protected]

SECTOR: ELECTRONICS

SUB-SECTOR: IT Hardware

OCCUPATION: Manufacturing

REFERENCE ID: ELE/Q4402

ALIGNED TO: NCO-2004/3152.9

Final Product QC Technician: The ‘Final Product Quality Check Technician’

checks functional output of the assembled hardware equipment against

pre-defined specifications.

Brief Job Description: The individual at work is responsible for checking the

various functions of the hardware equipment and ensure it meets the

defined specifications. The individual performs physical and functional

quality checks on the assembled product and ensure only QC passed

equipment is sent for packing.

Personal Attributes: The job requires the individual to have: attentions to

details and strict compliance as well as safety orientation. The individual

must be able to handle test equipment and tools.

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Introduction

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR ELECTRONICS INDUSTRY

Qualifications Pack For Final Product QC Technician

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Qualifications Pack Code ELE/Q4402

Job Role Final Product QC Technician

Credits(NVEQF/NVQF/NSQF) [OPTIONAL]

TBD Version number 1.0

Sector Electronics Drafted on 12/01/14

Sub-sector IT Hardware Last reviewed on 24/03/14

Occupation Manufacturing Next review date 24/03/15

Job Role Final Product Quality Check Technician

Role Description Check physical and functional quality of the assembled hardware equipment to ensure that defect-free product is sent for packing

NVEQF/NVQF level

Minimum Educational Qualifications

Maximum Educational Qualifications

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ITI

Diploma

Training Not Applicable

Experience One year experience for ITI passed on assembly line

Applicable National Occupational

Standards (NOS)

Compulsory:

1. ELE/N4402 Perform functional quality check

2. ELE/N9909 Coordinate with colleagues and co-workers

3. ELE/N9910 Maintain safe and secure work environment Optional: Not applicable

Performance Criteria As described in the relevant OS units

Job

Det

ails

ELE/N4402 Perform functional quality check

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Overview

This unit is about receiving the assembled product from the assembly line after reliability testing and checking functional quality to ensure that defect-free product is sent to customer.


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Unit Code ELE /N4402

Unit Title (Task)

Perform functionality quality check on assembled product

Description This unit is about receiving the assembled product from the assembly and reliability testing section and perform functional quality check in the equipment to ensure defect-free product is sent for packing and dispatch

Scope This unit/ task covers the following:

Receive the assembled hardware product

Connect the hardware to enable testing

Perform functional quality check

Complete the QC process

Document the quality check results

Interact with supervisor and other departments

Achieve productivity and quality standards of the company

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria Receiving assembled product

To be competent, the user/ individual must be able to: PC1. understand the monthly or quarterly targets for the number of products to

be tested PC2. identify the product and models for which quality check to be done PC3. receive the material movement note where the checks done are to be

recorded PC4. document the number of assembled equipment received for testing PC5. understand and follow the equipment specific handling procedure

Performing functional quality check

To be competent, the user/ individual must be able to: PC6. understand complete product-wise functional quality checks required PC7. understand the general and specific functional QC for new products PC8. connect and switch on to enable functional quality check PC9. perform all the functional checks sequentially for the specific hardware

equipment as per standard operating procedure PC10. check the display function w.r.t criteria such as clarity, colour PC11. check for audio clarity in speakers and output after adjusting volume levels PC12. check output functions of microphone PC13. check the drives in equipment by inserting CDs PC14. check various input ports such as USB and HDMI PC15. check specific components such as video card, graphics card PC16. check functioning of mouse and keyboard PC17. check features such as touch, video / audio recognition in device such as

tablets PC18. check the printing functions in printer by using various options such as

colour or black and white printing, double side printing, multi-page printing PC19. check the copier using various functions such as two-sided copying, adjusting

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the brightness, page size option PC20. check the display output in a projector PC21. ensure no functional checks are left out for the respective hardware PC22. take anti-static precautions before work and wear ESD wrist straps or aprons PC23. ensure that aesthetic specifications of the hardware are as per defined

quality standards

Documenting the QC results

To be competent, the user/ individual must be able to: PC24. record results of all functional checks performed in the equipment PC25. record the number of assembled products in a day PC26. capture the QC details in the material movement note for further reference PC27. fix the label ensuring that final product QC is done and the product meets

the customer requirement PC28. approve the product to be sent for final packing

Interacting with supervisor and other departments

To be competent, the user/ individual must be able to: PC29. understand the work requirement from superior, periodically PC30. report to superior on the work completed PC31. seek assistance from superior on specific functional test for the product PC32. report the recurring failures to product development department or quality

team PC33. escalate unresolved problems to superior PC34. record work completed on the company ERP software for tracking and

future reference

Achieving productivity and quality standards

To be competent, the user/ individual must be able to: PC35. achieve 100% daily targets on number of equipment to be tested PC36. ensure that zero-defect equipment are sent to packing and dispatch PC37. accurately measure quality specification as per standard QC procedure PC38. maintain zero-material defect in handling by following standard operating

procedure PC39. select recommended jigs and tools for checking or testing PC40. clearly identify defective module in the equipment and document as per

company policy

Knowledge and Understanding (K)

A. Organizational Context

(Knowledge of the

company /

organization and

its processes)

The individual on the job needs to know and understand: KA1. company’s policies on: incentives, delivery standards, and personnel

management KA2. importance of the individual’s role in the workflow KA3. reporting structure KA4. company’s policy on product’s warranty and other terms and conditions KA5. company’s line of business and product portfolio KA6. company’s quality standards KA7. company’s reporting structure

B. Technical Knowledge

The individual on the job needs to know and understand: KB1. different products assembled in the plant and the modules required for

assembly KB2. basic electronics of the hardware


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KB3. basic functionalities of different equipment KB4. sequence of functional testing process KB5. different functionalities of hardware such as display, audio, voice input,

camera, etc., their purpose KB6. different controls of functions such as adjusting volume, brightness, colour

toner level KB7. voltage and power requirement of different hardware equipment KB8. aesthetic specifications of the hardware equipment KB9. testing methods followed for checking different functionalities in a hardware KB10. use of different test jigs and their purposes KB11. standard specifications and quality requirements of equipment as per

specification sheet KB12. basics and operation of Windows / Linux and Networking KB13. Electrostatic Discharge (ESD) related precautionary steps KB14. how to document the material movement note KB15. safety rules, policies and procedures KB16. quality standards to be followed

Skills (S)

A. Core Skills/

Generic Skills

Reading and writing skills

The user/individual on the job needs to know and understand how to: SA1. read job sheet SA2. document the completed work on material movement note SA3. read and interpret the material movement note and the specifications of

equipment SA4. read functional testing procedures for different types of hardware SA5. record the list of quality check performed for reference

Teamwork and multitasking

The user/individual on the job needs to know and understand how to: SA6. share work load as required SA7. achieve the targets given on testing of equipment

B. Professional Skills

IT Hardware equipment related skills

The user/individual on the job needs to know and understand how: SB1. basics of different types of IT hardware equipment such as Desktop, Laptop,

tablet, Printer, Scanner, servers, EPABX SB2. functional aspects of different hardware equipment SB3. different modules function in specific equipment

Software skills

The user/individual on the job needs to know and understand how to: SB4. operate computer and laptop, peripheral hardware SB5. run different software SB6. operate the internal ERP software to record material movement, completion


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of work, raise for spares

Testing skills

The user/individual on the job needs to know and understand how: SB7. to follow all the quality check points for specific equipment SB8. to use test jigs to test the hardware equipment SB9. to assemble different products for product testing

Reflective thinking

The user/individual on the job needs to know and understand how: SB10. to improve work processes SB11. to reduce repetition of errors

Critical thinking

The user/individual on the job needs to know and understand how: SB12. to spot process disruptions and delays SB13. to report on any concerns to superiors without delay


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NOS Version Control

NOS Code ELE/N4402



Industry Electronics Drafted on 12/01/14

Industry Sub-sector IT Hardware Last reviewed on 24/03/14

Next review date 24/03/15

ELE/N9909 Coordinate with colleagues and co-workers

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Overview

This unit is about the individual’s level of communication with colleagues and other departments within the organisation. It determines the ability to work as a team member to achieve the required deliverables on schedule.


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Unit Code ELE/N9909

Unit Title (Task)

Coordinate with colleagues

Description This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow


Interact with supervisor or superior

Coordinate with colleagues


Element Performance Criteria Interacting with supervisor

To be competent, the user/ individual must be able to: PC1. understand and assess work requirements PC2. understand the targets and incentives PC3. understand new operating procedures and constraints PC4. report problems in the field PC5. resolve personnel issues PC6. receive feedback on work standards and customer satisfaction PC7. communicate any potential hazards at a particular location PC8. meet given targets PC9. deliver work of expected quality despite constraints PC10. receive positive feedback on behaviour and attitude shown during

interaction

Coordinating with colleagues

To be competent, the user/ individual must be able to: PC11. interact with colleagues from different functions and understand the nature

of their work PC12. receive spares from tool room or stores; deposit faulty modules and tools to

stores PC13. pass on customer complaints to colleagues in a respective geographical area PC14. assist colleagues with resolving field problems PC15. resolve conflicts and achieve smooth workflow PC16. follow the company policy during cross functional interaction



(Knowledge of the

company /

organization and

its processes)


management KA2. importance of the individual’s role in the workflow KA3. reporting structure

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The individual on the job needs to know and understand: KB1. how to communicate effectively KB2. how to build team coordination

Skills (S) [Optional]

A. Core Skills/

Generic Skills

Teamwork and multitasking

The individual on the job needs to know and understand how: SA1. to deliver product to next work process on time

B. Professional Skills

Decision making

The individual on the job needs to know and understand: SB1. how to report potential areas of disruptions to work process SB2. when to report to supervisor and when to deal with a colleague depending

on the type of concern

Reflective thinking

The individual on the job needs to know and understand: SB3. how to improve work process

Critical thinking

The individual on the job needs to know and understand: SB4. how to spot process disruptions and delays


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NOS Version Control

NOS Code ELE/N9909






ELE/N9910 Maintain safe and secure work environment

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Overview

This unit is about the following safety measures to maintain a safe, healthy and secure work environment.


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Unit Code ELE/N9910

Unit Title (Task)

Maintain safe and secure work environment

Description This OS unit is about following adequate safety procedures to make work environment safe


Follow standard safety procedures while handling an equipment

Participate in company’s safety drills and workshops


Element Performance Criteria Following safety measures

To be competent, the user/ individual must be able to: PC1. comply with safety procedures followed in the company PC2. take adequate safety measures while handling hazardous materials or tools PC3. follow Electrostatic Discharge (ESD) measures for handling electronic

components PC4. escalate matters about hazardous materials or things found in the premises PC5. use safety materials such as gloves, goggles, masks, etc. PC6. take adequate safety measures while on work to prevent accidents PC7. ensure zero accidents in work PC8. avoid damage of components due to negligence in ESD procedures PC9. ensure no loss for company due to safety negligence

Participating in drills and workshops

To be competent, the user/ individual must be able to: PC10. participate in regular safety drills for being prepared in the event of a fire or

natural calamity PC11. help others during the drill or calamity PC12. administer basic first aid PC13. participate in company organised games and fitness sessions such as yoga,

etc. PC14. maintain good posture for working so that long term health problems do not

arise



(Knowledge of the

company /

organization and

its processes)


management KA2. company occupational safety and health policy followed KA3. company emergency evacuation procedure KA4. company’s medical policy


The individual on the job needs to know and understand: KB1. how to maintain the work area safe and secure KB2. how to handle hazardous material

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KB3. how to operate hazardous tools and equipment KB4. emergency procedures to be followed such as fire accidents, etc.

Skills (S) [Optional]

A. Professional Skills

Handling safety equipment

The individual on the job needs to know and understand: SB1. the purpose of using safety materials such as gloves, etc. SB2. how to use safety equipment such as fire extinguisher during fire accidents


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NOS Version Control

NOS Code ELE/N9910







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Keywords /Terms Description

Sector Sector is a conglomeration of different business operations having similar business and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Occupation Occupation is a set of job roles, which perform similar/ related set of functions in an industry.

Function Function is an activity necessary for achieving the key purpose of the sector, occupation, or an area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of OS.

Sub-function Sub-functions are sub-activities essential to fulfil the achieving the objectives of the function.

Job role Job role defines a unique set of functions that together form a unique employment opportunity in an organisation.

Occupational Standards (OS)

OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.

Performance Criteria Performance criteria are statements that together specify the standard of performance required when carrying out a task.

National Occupational Standards (OS)

NOS are occupational standards which apply uniquely in the Indian context.

Qualifications Pack (QP) QP comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A QP is assigned a unique qualifications pack code.

Unit Code Unit code is a unique identifier for an Occupational Standard, which is denoted by an ‘N’

Unit Title Unit title gives a clear overall statement about what the incumbent should be able to do.

Description Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.

Scope Scope is a set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on quality of performance required.

Knowledge and Understanding

Knowledge and understanding are statements which together specify the technical, generic, professional and organisational specific knowledge that an individual needs in order to perform to the required standard.

Organisational Context Organisational context includes the way the organisation is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Technical Knowledge Technical knowledge is the specific knowledge needed to accomplish specific designated responsibilities.

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Core Skills/ Generic Skills

Core skills or generic skills are a group of skills that are the key to learning and working in today’s world. These skills are typically needed in any work environment in today’s world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.

Keywords /Terms Description

NOS National Occupational Standard(s)

NVQF National Vocational Qualifications Framework

NSQF National Qualifications Framework

NVEQF National Vocational Education Qualifications Framework

QP Qualifications Pack Acr

on

yms


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Annexure

Nomenclature for QP and NOS

Qualifications Pack

[ABC]/ Q 0101

Occupational Standard An example of NOS with ‘N’

[ABC] /N0101

Q denoting Qualifications Pack Occupation (2 numbers)

QP number (2 numbers)

9 characters

N denoting National Occupational Standard Occupation (2 numbers)

OS number (2 numbers)

9 characters

Back to top…

[Insert 3 letter code for SSC]

[Insert 3 letter codes for SSC]


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The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation

numbers

Passive Components 01 - 10

Semiconductors 11 - 20

PCB Manufacturing 21 - 30

Consumer Electronics 31 - 40

IT Hardware 41 - 50

PCB Assembly 51 - 55

Solar Electronics 56 - 60

Strategic Electronics 61 - 65

Automotive Electronics 66 - 70

Industrial Electronics 71 - 75

Medical Electronics 76 - 80

Communication Electronics 81 - 85

PCB Design 86 - 90

LED 91 - 95

Sequence Description Example

Three letters Industry name ELE

Slash / /

Next letter Whether QP or NOS Q

Next two numbers Occupation code 01

Next two numbers OS number 01

ContentsSB1. basics of different types of IT hardware equipment such as Desktop, Laptop, tablet,...

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