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Contents

Foreword 2

Legal and administrative information 3

Chairman’s Report 4

Trustees Report 5-7

Object of the charity Organisation of the charity Summary of policies Quality System Membership Reserves Risk Management Business Planning Communication

Organisational Chart 8

Review of activities and achievements 9-12

Departmental service review 13-15

Further thanks and appreciation 16

Future plans 17-18

Treasurer’s report 19

Statement of Trustees’ Responsibilities 20

Review of transactions and financial position 21-31

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Foreword

To comply with the duty in section 4 of the Charities Act 2006 to have regard to the public benefit provided by our charity, the Trustees have, in this report, detailed the activities we deliver in order to

demonstrate the commitment to the object of our charity -

To deliver public benefit within our objectives we interpret “relief of elderly people” in its widest sense and take into account a holistic view of older people’s lives in an effort to offer services that offer care, prevention and support to enable them to live as full an enjoyable later life as possible.

Policies and procedures are in place to ensure that services are accessible to all older people within our area of benefit. For some services, charges are made to cover the cost of providing the service. Charges are considered annually by Trustees and a Charging Policy is in place to give guidance to staff when a service charge is unable to be met, so that people are not excluded from the assistance they may need, and the cost is met by the organisation.

To ensure our work delivers our aims we consider older people’s ● Health and well-being in

light of their situation

● Ability to access services they need

The focus of our work is to provide :

● Assistance in accessing services and support

● Information and advice to aid problem solving

● Help and support to maximise income

● Activities to provide social interaction

● Companionship to reduce social isolation

● Practical and personal assistance to enable independent living

“To promote the relief of elderly people in any manner which now or hereafter may be

deemed by law to be charitable in Stafford and surrounding areas”.

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Legal & Administrative Information

Age UK Stafford & District Bradbury House Weston Road Stafford ST16 3RS T: 01785 60 70 60 F: 01785 60 70 63 www.ageukstafford.org.uk

Legal Status: Registered Charity No. 1064087 which was incorporated as a Company Limited by guarantee No.03345219 in 1997 Governing document: Memorandum and Articles of Association

Charity Details

For the purpose of the Companies Act, the Directors (none of whom receive any remuneration) are the Trustees and during the year were as follows: Chairman Mr. Glyn Ravenscroft Vice Chairman Mr. Brian Price Treasurer Rev. John Cotterill

Mr. Richard Jarrett Mr. Sanjaya Grero

Mr. David Ellison Mr. Alan Barnes Mr. Gerry Etchells Mrs. Jill Hood Mr. Doug Alston elected 16.9.2014 Mrs. Juliet Niven elected 16.9.2014 Co-opted Mrs. Cllr Isabella Davies (Stafford Borough Council) co-opted 17.6.2014 Mrs. Cllr. Anne Edgellar [Stafford Borough Council] resigned April 2014 Company Secretary & Chief Executive Mrs Alison Montgomery

BANKERS SOLICITORS AUDITORS Royal Bank of Scotland Hutsby Mees Richards Associates Ltd 30 Greengate Street 6/7 St Mary’s Grove (Chartered Accountants) Stafford Stafford (Registered Auditors) ST16 2QG ST16 2AT Suite 10 Hawkesyard Hall Armitage Lane Rugeley Staffordshire WS15 1PU

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Chairman’s Report

At the beginning of the year we were invited by Sainsbury’s to compete to be their Charity of the Year. Eventually we were selected and this has been very much to our advantage. We were really grateful for the support received – their staff painting our garden sheds, regular supply of flowers for sale and our staff able to have a display of information and leaflets in store and many other kind gestures such as wine and goodies for Christmas Day at Bradbury House. A representative from the Bradbury Trust, the sponsors for Bradbury House, just happened to be in the area and paid a visit. After a tour of the building and seeing the services provided he advised us how impressed he was with the facilities and level of care given to clients – plus the advice we could always approach the Trust again through Age UK. We were awarded a Level 2 Certificate after Britain in Bloom judging and were just short of the next level. Our thanks go to the Day Centre staff and clients plus Sainsbury’s and the Police Cadets for the support provided. We were also chosen by the Izaak Walton Golf Club Ladies Captain to be her Charity of the Year – and again this was very beneficial and much appreciated. We were one of the first Age UK’s to be subjected to the new Quality Standards Review and were subsequently invited to a Training session for all other West Midlands Age UKs to pass on advice and information to enable them to reach the high standards attained by Age UK Stafford & District. We have also been contacted throughout the year by various other Age UK’s for assistance on a various number of topics. The NQA 3 year External Audit was conducted in February 2015 and the work and dedication of the staff enabled the Report to indicate no `non-compliance` and no ‘recommendations’. There was also the compliment from the Auditor after he had examined the documentation from the January Trustees Away Day that he was impressed by the involvement of the Trustees in the operation of the organisation. Thank you once again to all the Trustees for their support of the organisation and me as Chairman. Ongoing issues that will involve serious consideration and possibly some tough decisions during 2015/2016 are the extension to the contract for Day Care provision, the renewal of the Brand Partner Agreement with Age UK and the possibility of providing facilities for Respite Care – a service that we have had a number of enquiries about. Decisions that could have a big impact on the organisation. There can never be a year without any challenges and this last year has been true to character. But once again our staff, led by Chief Executive Alison Montgomery and the Senior Management Team, have maintained the high level of service provided for all our clients and ensured there has been no drop in standards. Once again I must genuinely thank them on behalf of all the Trustees and the Community they serve.

Glyn Ravenscroft Chairman - Board of Trustees

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Object of the Charity

To promote the relief of elderly people in any manner, which now or hereafter may be deemed to be charitable in the area of Stafford and surrounding areas.

To achieve this we seek:

To relieve loneliness by offering practical help and information

To increase awareness of all ages to the problems and difficulties which elderly people may face and to the potential for joy in later life

To work with the statutory agencies to provide the quality of care provided

A review of our objectives and public benefit takes place on an annual basis which helps us to ensure that our aims, objectives and activities remain focused on our stated purpose.

Management of the Charity

The charity is managed by a Board of Trustees who employs a Chief Executive to manage the day to day operation of the charity. All activities are grouped under the headings of Operations and Resources, each area being managed by a Senior Manager.

The decision making process of the organisation commences within a range of sub-groups with a membership of Trustees, staff and outside agencies where appropriate. Minutes of the sub-groups are circulated to all Trustees. Decisions are ratified at Board meetings. The Board meets quarterly.

Sub- groups are as follows:

Strategy

Business Development

Finance

Business Management & Performance

The activities of the sub groups are recorded later in the report.

New staff and volunteers attend an induction course giving background information to the organisation and how we relate to others, it also includes health and safety and road safety awareness. Each area of work has an induction programme which workers undertake during the first few months of employment. Line management of staff is identified during the induction period. Training needs are identified during staff appraisals and from the business development programme. An annual Training Programme is funded from the revenue budget.

Trustee’s Report

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Recruitment process Informal discussion and a visit to the organisation Interview with Chairman and CEO Induction process to the organisation involving visits to the departments and discussions with Staff and Trustees, followed by attendance at a Board meeting. References Should this process be successful an invitation to attend subsequent Board and sub group meetings is extended followed by nomination to the Annual General Meeting for election.

Trustee Recruitment Trustee applicants are provided with a recruitment pack including:

Introduction Background information Organisational structure Trustee profile Responsibilities of Board Members Responsibilities of Individual Trustees The need, skills required, the process Application form and person specification Diversity monitoring form

Summary of Policies

The organisation has 70 policies and procedures covering all areas of activity and are categorised under the following headings:

Employment ● Finance ● General Health & Safety Services ● Trustees ● Volunteering

There is ongoing review of policies and procedures, which is reported within Business Management & Performance sub group activity.

Quality

The organisation is a registered ISO9001: 2008 company. Internal audits are carried out with an annual external audit by NQA. During the year in question 22 departmental, 16 process and 1 external audit were carried out.

A Quality Management Review was held in June 2014 and considered –

Service satisfaction surveys for Day Care, Homecare, Gardening, Personal Care,

External NQA audit report.

Received information on sub group activity, staffing issues and diversity monitoring.

Considered the Quality Policy Statement and Key Success Factors

Received report on corrective actions, continuous improvement and complaints

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Membership

Age UK Stafford & District is a Brand Partner of Age UK Member of the Age England Association

Reserves

There is a Reserves policy in place which is reviewed each year following annual audit. In 2014/15 it is the policy of Trustees to hold reserves at a sufficient level to

● Maintain the core administrative operation of Age UK Stafford & District for 3 months.

● Retain a cash balance of £50,000 to cover potential restructuring costs in the event of the loss of a contract or significant organisational restructure.

Risk Management

Risk management is a standard agenda item for the Business Management & Performance sub group with the Risk Register being updated and reported to the Board of Trustees at six monthly intervals.

Business Planning

As in previous years, strategic discussions took place with staff and Trustees and at a subsequent Board meeting a Business Plan for 2015-2016 was agreed, along with action plans, training programme, marketing plan and budgets. A review of the Strategic Plan 2012-2017 took place at the Trustee and Senior Management Team Away Day in February 2015.

Communication

Communication of business information and consultation is by -

Quarterly newsletter for staff and volunteers ● Staff team meetings ● Monthly Information

Exchange posters ● Minutes of Board and sub group meetings ●Press releases to local media ●

Leaflets/information packs ● Leaflets in a number of rural locations as well as many urban sites

throughout Stafford Borough ● Service User satisfaction surveys

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Organisational Chart

BOARD OF TRUSTEES

Business Management &

Performance Sub Group

Finance Sub Group

Strategy Sub Group

Business Development

Sub Group

CHIEF EXECUTIVE

OPERATIONS

MANAGER

RESOURCES MANAGER

Day Care Team Leaders x 2 Staying Active/Signpost Team Leader Home Support Snr Administrator Access Team

Resources Team Leader

Finance Assistant

Staff and Volunteers

Senior Management

Team

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Review of activities and achievements

Renewal of Stafford & Rural Homes funding Renewal of Signpost Centre funding Successful NQA ISO External Audit – no non compliances identified Eon funding Sainsbury’s Charity of the Year Britain in Bloom Level 2 4 media campaigns held throughout the year Izaak Walton Ladies Golf Club Charity of the Year Advice Exchange Project Launch Brand Partner Agreement renewal discussions

The Strategy group discussed the following items and made recommendations in relation to –

Business/Strategic Plans

Revenue and Capital Budgets

Contract and Service Review

Remuneration Group

Tender opportunities/Project funding

Brand Partner Area of Benefit Chairman’s comments:

The Strategy Group considered the decisions made at the Trustee Away Day and agreed the timetable for implementing any changes proposed. This information also enabled them to update the Strategic Plan for the period until 2017 and the 2015/2016 Business Plan. The Group also reviewed the Marketing and Training Plans. Following on from the final part of the excellent work done by Trustees Alan Barnes and David Ellison re Pay Scales and Pay Structure, and taking into account a rise in the Minimum Wage, the Strategy Group agreed a proposal for the Board to implement the revised Pay Structure and a 1% Pay Award for all Staff from 1st April 2015. This was endorsed at the March Board Meeting. As indicated in my Chairman`s Report I think there will be quite a number of varied issues for the Strategy Group to consider.

Glyn Ravenscroft

Glyn Ravenscroft

Strategy

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The Business Development sub group met quarterly during the year to discuss various aspects of service development and communication function of the organisation and comprised of:

Marketing

Communications

Project potential

Partnership working

Business Plan Monitoring

Chairman’s comments: During this year Marketing and Communication continued to play a large part of the work we undertook building on the previous year. As a result of some of this work we were successful in attracting new partnerships to the organisation – Sainsbury’s Stafford, Charity of the Year, Izaak Walton Ladies Golf Club Captain’s Charity of the Year and a recipient of the ASDA Green Token nomination. The year also saw an increase in donations to the organisation in the form of legacies. We continue to work with our other Age UK partners in the county to raise our profile, support each other and investigate potential partnership working. I would like to express my gratitude for the work by the members of the Business Development sub group over the past year. Brian Price

Business Development

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The Finance sub group met regularly during the period. This sub group covered the areas of:

Review of external financial audit and resultant management letter and monitoring of subsequent actions

Consideration of financial reporting in new format

Auto Enrolment

Financial monitoring - Including the review of service charges with increases being kept to a minimum however reflecting pressures in direct costs.

Consideration of funding opportunities, Fixed Asset Investment and

Management

Ratification and monitoring of 2015-2016 budgets

Chairman’s comments: During the year, the Finance Sub Committee have regularly received reports and

reviewed the financial position of the organisation, both income and expenditure

and the various cash and bank balances that are held. The committee has

approved expenditure to support services provided by the organisation,

especially this year, repairs to the roof of Bradbury House and a new hoist for use

in day care.

We have reviewed the way that financial performance is presented to the Board

and as a result introduced more graphical information that shows actual financial

performance against budget and the previous financial period. We are

particularly indebted to Doug Alston for the time, effort and expertise he has put

into this initiative.

Since the end of the financial year we lost the services of our long standing

Resource Manager Paul Timmis. Doug and I were heavily involved in recruiting

Paul’s replacement and we are delighted that Mick Williams has joined the

organisation as our new Resource Manager. We look forward to working with

Mick over the coming years.

I would like to thank all members of the Finance sub Committee for their hard

work and commitment over the last year.

John Cotterill

Finance

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Business Management & Performance

The Performance sub group met quarterly during the period. The areas covered by this sub group included:

Service performance across all service areas Human Resources – recruitment and retention along with sickness absence

and grievances, disciplinary actions have been monitored throughout the year and performance in all areas agreed as satisfactory

Health & Safety – has been managed through a task group reporting to the sub group. All legislative and regulatory requirements have been met

Risk Management – the Register has been discussed and reviewed bi annually

Quality Systems – internal, processes and policy audits have been reviewed by

the sub group and where required recommendations have been made to the board.

The ISO 9001: 2008 three year external audit was under taken in January 2015 resulting in retention of the award.

Service user feedback surveys, complaints and comments have been reviewed by the sub group throughout the year and actions and recommendations monitored and reported to the Quality Management Review meeting in June 2014

Chairman’s comments:

Due to illness, Richard Jarrett was, frustratingly for him, unable to chair a number of meetings. I was asked to fulfil that role, and ably supported by fellow trustees carried on as usual until Richard returned. I would also like to thank the staff involved. David Ellison For my part I would wish to acknowledge the continuing commitment to quality assurance throughout the organisation in terms of service delivery and to thank every one involved for their part in ensuring that we have continued to receive excellent results with our respective external accreditation schemes. Also to thank those staff in particular who service the internal auditing programmes.

Richard Jarrett

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Departmental Service Review

Age UK Stafford & District carries out a range of services that provide practical, personal, emotional and social support for older people in Stafford and the surrounding

areas.

Home Support

Providing practical assistance within the local community, by supporting clients with housework, shopping, pension collection and laundry.

Personal care for service users in their own home. Available seven days per week including Bank Holidays

Service Users comments:

‘Friendly and courteous – I look forward to their visits’

‘A great help and definitely cheers up the week’

‘I have nothing but praise for the staff who are punctual, helpful and friendly’

Gardening

Providing garden maintenance for both private service users and tenants of Stafford and Rural Homes under a Service Level Agreement

Service Users comments:

‘What more can I say – couldn’t be bettered’

‘Absolutely worth every penny’

‘The difference it makes is beyond pleasure and satisfaction’

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Day Care

Specialist day care service for up to 44 places daily, Monday to Saturday, for older people with complex needs including dementia. Additional support is available for these service users in their own home.

The purpose of the service is to provide respite for carers and to give service users an enjoyable and meaningful day.

Service Users comments:

‘I praise all the staff for this excellent service’

‘A big thank you to everyone’ ‘It helps me to keep my sanity’

Staying Active

A range of services and activities have been provided for older people in the community which included:

Social activities

Activity sessions

Befriending

Outings

Sunday Lunch Club

Pub Lunch Club

Christmas Day Party

Staying Active Centre’s IT training

The project aims to provide something suitable for everyone, whatever their current level of mobility and fitness. Sessions include seated exercise, Tai Chi and gentle exercise, at a range of venues across the Borough. All the classes are based at easily accessible community venues.

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Staff & Volunteers

Information & Advice

We offer a free and impartial information and advice service to the very highest quality standards. We have trained staff who are available on the phone or face to face.

We can help with –

Benefits

Care and carers

Direct payments

Will writing and powers of attorney

Dementia support

Employment and retirement

Simple advocacy

Signposting to other agencies

Help in finding the service you need

Help in accessing equipment

Housing

Help with utilities

Volunteers: We continue with our volunteer recruitment and a number of vacancies have been filled in the following areas:

Day Care

Christmas Day Party

Staying Active Centre’s

Café Connect

Information & Advice

Staff: In 2014/15 we recruited 18 new staff. These were in:

Home Support Day Care Transport

The only way Age UK Stafford & District is able to deliver the services that it does is through the dedication and commitment of staff and volunteers. Not only do they deliver the services required but it is done in a caring and enthusiastic way ensuring that our service users are truly happy with the service they receive.

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Further Thanks and Appreciation

In order for Age UK Stafford & District to provide its services we are dependent on many people and organisations to provide either funding, gifts, time, advice and support for which we are very grateful.

Below are mentioned just a few of the many who helped us during 2014/15: Staffordshire County Council and in particular Social Care & Health Stafford Borough Council Stafford & Rural Homes SSOPT Staffordshire Police Cadets Royal Bank of Scotland Rt Hon Jeremy Lefroy MP Age UK national/regional and local Brand Partners Sainsbury’s – Stafford Izaak Walton Ladies Golf Club CAB Staffordshire Newsletter Staffordshire Life Big Lottery – Advice Transition Fund E.ON Percy Bilton Charity Volunteers Donations and legacies from individuals

Community Involvement Age UK Stafford & District is committed to working with others, for example –

Colleagues within Age UK Local, Regional and National and Age Concern

The local voluntary sector

Older people and their clubs and groups

Statutory agencies

Local businesses

In 2014/15 the organisation was represented on the following groups/committees Age UK Central Regional Group & Network Groups Signpost Centre Steering Group Stafford & Surround Health & Wellbeing working group Age Concern Stone Board of Trustees Advice Exchange Project

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Future Plans

Taking into account our progress during the previous year and considering our strengths and weaknesses the Trustees have developed a Business Plan for the year 2015/16

This plan is based upon the following key principles:

Maximise opportunities for growth and development for the benefit of the over 50’s

Continuously improve and develop services to meet the needs of service

users, their carers and families

Combat social isolation and encourage social inclusion within the community

Increase the reach of the organisation by working in partnership and

collaboration

Maximise opportunities for growth and development for the benefit of older people

Increase the number of services users across all service areas

Grow the reputation and reach of Information and Advice within the

community

Ensure affordability and value for money of fee generating services to maintain and grow customer base

Investigate provision of respite care for older people

Maximise use of current resources

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Continuously improve and develop services to meet the needs of service users, their carers and families

Work with commissioners and partners to develop and improve services

Comply with all relevant care standards and legislation

Develop strong core service delivery to ensure consistency and

quality, meeting the requirements of our customers

Work with service users to review and redesign where necessary existing services

Going the ‘extra mile’ to meet customer’s needs and exceeding

expectations

Combat social isolation and encourage social inclusion within the community

Increase numbers of clients accessing Staying Active Centres

Provide practical and emotional support to Carers

Encourage and engage clients in the development of new services Increase the reach of the organisation by working in partnership and collaboration

Establish a clear Marketing strategy to highlight the organisation to potential service users and partners

Work alongside other agencies in order to maintain connectivity to

potential initiatives and new directions in service delivery

Pursuit of partnership working across all sectors to increase our service delivery reach and reputation

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Treasurers Report

At the risk of sounding repetitive, I start this year’s Treasurer’s report in the same way that I have started the previous two, by saying that the last twelve months have been extremely challenging.

We experienced a fall in income generated from charitable activities against the previous year of £76,213. However, close monitoring and pro-active management of costs resulted in a corresponding reduction in the costs of operation of £66,406. The fall in income occurred despite a pro-active marketing campaign during the year and demonstrates the ongoing challenge that the organisation faces in an increasingly competitive sector.

The 2014/15 financial position would have been considerably worse had it not been for the generous donations received during the year which totalled £53,447. All of this meant that whilst we had budged for a deficit of £9,000 for the year, our final position showed a net surplus of £35,049.

Looking forward, it is clear that in order to maintain our competitive position in the market, we must explore new and different ways of providing services to our clients, whilst maintaining the high quality services that we provide. To this end we will be looking at various avenues for potential growth. This will include consideration of how we use our accommodation, potential for further partnership working and potential for further grant and other funding opportunities.

We look forward to another challenging year in 2015/16.

John Cotterill

Treasurer

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Trustees’ responsibilities in relation to the financial statements The charity trustees (who are also the directors of the Age UK Stafford & District for the purposes of Company law) are responsible for preparing a trustees’ annual report and financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the charity trustees to prepare financial statements for each year which give a true and fair view of the state of affairs of the charitable company and the group and of the incoming resources and application of resources, including the income and expenditure, of the charitable group for that period. In preparing the financial statements, the trustees are required to:

select suitable accounting policies and then apply them consistently;

observe the methods and principles in the Charities SORP;

make judgements and estimates that are reasonable and prudent;

state whether applicable UK accounting standards have been followed, subject to any material departures

disclosed and explained in the financial statements;

prepare the financial statements on the going concern basis unless it is inappropriate to presume that the

charity will continue in business.

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and the group and hence taking reasonable steps for the prevention and detection of fraud and other irregularities. The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. Statement as to disclosure to our auditors In so far as the trustees are aware at the time of approving our trustees’ annual report:

there is no relevant information, being information needed by the auditor in connection with preparing their

report, of which the group’s auditor is unaware, and

the trustees, having made enquiries of fellow directors and the group’s auditor that they ought to have

individually taken, have each taken all steps that he/she is obliged to take as a director in order to make

themselves aware of any relevant audit information and to establish that the auditor is aware of that

information

Auditors The auditors, Richards Associates Limited, will be proposed to reappointment in accordance with section 445 of the Companies Act 2006. By order of the board of trustees ……………………………………. Glyn Ravenscroft (Chair)

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Age UK Stafford & District

Trustees’ Report and Financial Statements

For the 12 months period ending 31 March 2015

Contents Page Audit Report 22-23 Statement of Financial Activities 24 Balance Sheet 25 Notes to Financial Statements 26-31

Company Number (England and Wales) 03345219 Registered Charity Number 1064087

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Independent Auditors’ Report to the Trustees of Age UK Stafford & District Limited For the year ended 31 March 2015

We have audited the financial statements of Age UK Stafford & District Limited for the year ended 31 March 2015 which comprise Statement of Financial Activities, the Summary Income and Expenditure Account, the Balance Sheet and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

This report is made solely to the charity's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity's members as a body, for our audit work, for this report, or for the opinions we have formed.

Respective responsibilities of trustees and auditor

As explained more fully in the Trustees' Responsibilities Statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view.

Our responsibility is to audit and express an opinion on the financial statements in accordance with applicable law and International Standards on Auditing (UK and Ireland). Those standards require us to comply with the Auditing Practices Board’s (APB’s) Ethical Standards for Auditors.

Scope of the audit of the financial statements

An audit involves obtaining evidence about the amounts and disclosures in the financial statements sufficient to give reasonable assurance that the financial statements are free from material misstatement, whether caused by fraud or error. This includes an assessment of whether the accounting policies are appropriate to the charitable company’s circumstances and have been consistently applied and adequately disclosed, the reasonableness of significant accounting estimates made by the trustees, and the overall presentation of the financial statements. In addition, we read all the financial and non-financial information in the Trustees’ Annual Report to identify material inconsistencies with the audited financial statements and to identify any information that is apparently materially incorrect based on, or materially inconsistent with, the knowledge acquired by us in the course of performing the audit. If we become aware of any apparent material misstatements or inconsistencies, we consider the implications for our report.

Opinion on financial statements

In our opinion the financial statements:

give a true and fair view of the state of the charitable company's affairs as at 31 March 2015 and of its

incoming resources and application of resources, including its income and expenditure, for the year then

ended;

have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice,

and

have been prepared in accordance with the requirements of the Companies Act 2006.

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Opinion on other matter prescribed by the Companies Act 2006 In our opinion the information given in the Trustees' Annual Report (which incorporates the strategic report and directors’ report required by company law) for the financial year for which the financial statements are prepared is consistent with the financial statements. Matters on which we are required to report by exception We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

adequate accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us;

the financial statements are not in agreement with the accounting records and returns;

certain disclosures of trustees’ remuneration specified by law are not made, or

we have not received all the information and explanations we require for our audit. …………………………… Anna Richards Senior Statutory Auditor For and on behalf of Richards Associates Limited, Statutory Auditor Suite 10 Hawkesyard Hall Armitage Road Rugeley, Staffordshire WS15 1PU Date…………………………

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Age UK Stafford & District

Statement of financial activities for the year ended 31st March 2015

General Designated Building Restricted Total Total

Funds Fund 2015 2014

Notes £ £ £ £ £ £

Incoming resources

Incoming resources from generated funds

Voluntary income 2 51,857 0 0 0 51,857 12,600

Activities for generating funds 3 0 0 0 0 0 0

Investment income 4 1,590 0 0 0 1,590 1,868

Total incoming resources from generated funds 53,447 0 0 0 53,447 14,468

Incoming resources from charitable activities

Day Care 5 498,707 0 0 5,782 504,489 499,430

Home Support 5 421,384 0 0 0 421,384 486,282

Community Action 5 59,717 0 0 16,484 76,201 92,575

Income from operating activities 979,808 0 0 22,266 1,002,074 1,078,287

Total incoming resources 1,033,255 0 0 22,266 1,055,521 1,092,755

Resources expended on generating funds

Costs generating voluntary income 6 4,954 0 0 0 4,954 4,776

Activities for generating funds 6 3,515 0 0 0 3,515 3,193

Resources expended on charitable activities

Day Care 6 470,525 0 0 1,636 472,161 468,764

Home Support 6 435,056 0 0 0 435,056 477,850

Community Action 6 65,031 0 0 16,512 81,543 109,832

Governance costs 23,243 0 0 0 23,243 22,463

Total resources expended 1,002,324 0 0 18,148 1,020,472 1,086,878

Net incoming resources before transfers 30,931 0 0 4,118 35,049 5,877

Transfers between funds 16 0 0 0 0 0 0

Transfer to assets 0 0

Transfer re depreciation 16 0 0 (15,567) 0 (15,567) (15,567)

Transfer from Designated Funds 16 0 0 0 0 0 0

Transfer to Designated Funds 16 (30,931) 30,931 0 0 0 0

Net movement in funds 0 30,931 (15,567) 4,118 19,482 (9,690)

Fund balance 1 May 2014 0 454,878 608,686 1,956 1,065,520 1,075,210

Fund Balance 31 March 2015 (0) 485,809 593,119 6,074 1,085,002 1,065,520

Unrestricted Funds Restricted Funds

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Age UK Stafford & District

Balance Sheet as at 31st March 2015

2015 2014

FIXED ASSETS £ £

Buildings 593,119 608,686

Land 140,000 140,000

Offices 361,759 368,299

Motor vehicles 5,379 9,509

Furniture fixtures & fittings 11,713 14,063

Office Equipment 4,383 8,218

Plant & Equipment 11,924 11,880

11 1,128,277 1,160,655

CURRENT ASSETS

Debtors 12 117,323 82,233

Cash at bank & in hand 202,198 203,812

319,521 286,045

CURRENT LIABILITIES

Bank Loan 15 14,115 13,679

Trade creditors 14,446 13,334

Other creditor 13 1,317 0

Accruals 18,167 25,431

Deferred income 14 130 0

48,175 52,444

NET CURRENT ASSETS 271,346 233,601

Long term loan 15 314,622 328,737

TOTAL ASSETS less long term liabilities 1,085,002 1,065,520

FUNDS

Unrestricted funds 16 485,809 - 454,878

Restricted funds 16 6,074 1,956

Building Fund 16 593,119 608,686

1,085,002 - 1,065,520

The financial statements have been prepared in accordance with the provisions of the Companies Act

2006 applicable to companies subject to this small companies regime (effective April 2008).

The accounts were approved by the trustees on……………….……... 2015

and signed on its behalf by:-

……………………… …………………..

Glyn Ravenscroft John Cotterill

Chairman of Trustees Treasurer

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Age UK Stafford & District

Notes to financial statement for the year ended 31st March 2015

1 Accounting Policies

Accounting convention

The accounts have been prepared under the historical cost convention and are in accordance with the

Financial Reporting Standards for Smaller Entities (effective 2008) and the Companies Act 2006. The financial statements

have also been prepared in accordance with the Statement of Recommended Practice for charities, issued in March 2005.

Donations grants and other incoming resources

All donations grants and other incoming resources have been accounted for gross and receivable as long as they are

capable of financial measurement. The value of services provided by volunteers has not been included.

Contract income

Contract income represents the amount derived from the provision of services, stated net of VAT

Deferred income

The amount credited to deferred income is income received but not yet earned. The relevant sums are transferred to

income when the service is rendered.

Depreciation

Depreciation is provided to write off the cost, less the estimated residual value, of all fixed assets, over their useful lives

as follows:

Buildings 2%

Freehold Offices 2%

Motor Vehicles 20%

Furniture Fixtures and Fittings 12.5%

Office Equipment 20%

Plant and Equipment 33%

Land is not depreciated

All depreciation rates are applied on straight-line basis

Freehold and long leasehold land is not depreciated as it is considered to have an indefinite useful life

Freehold buildings are depreciated over their expected useful economic lives to the charity over 50 years

There has been no revaluation of land and buildings as the trustees believe that the market value is not materially different to

the net book value of the assets.

Unrestricted Funds

Unrestricted funds are donations and other incoming resources receivable or generated for the objects of the charity

without any specified purpose and are available as general funds.

Designated Funds

Designated funds are unrestricted funds earmarked by the trustees for a particular purpose.

Restricted Funds

Restricted funds are to be used for the specific purpose as laid down by the donor.

Buildings Fund

This amount represents grants received in respect of the purchase and erection of Bradbury House. It will be reduced

in accordance with the depreciation policy.

The £10,000 donation for the purchase of the land at Bradbury House has been utilised and transferred to Designated

Funds for accounting purposes.

Resources Expended

Expenditure is recognised on an accruals basis as the liability is incurred. The expenses are reported as follows:

costs of generating funds - comprise the costs associated with attracting voluntary income.

charitable expenditure - comprise costs incurred by the charity in the delivery of each activities and services. It includes

both direct costs and necessary indirect support costs

governance costs - comprise costs associated with constitutional and statutory requirements of the charity.

All costs are allocated between expenditure categories of the sofa on a basis designed to reflect the use of the resource.

Costs related to a particular activity are allocated directly, others are apportioned on an appropriate basis e.g. floor area.

27

Age UK Stafford & District

Notes to financial statement for the year ended 31st March 2015

2015 2014

Restricted

Grants Other income Designated funds Total Total

£ £ £ £ £ £

2 Voluntary income

Other donations 0 36,921 0 0 36,921 5,084

Age UK funding 0 14,936 0 0 14,936 7,516

0 51,857 0 0 51,857 12,600

3 Activities for generating funds

Raffle Funds 0 0 0 0 0 0

0 0 0 0 0 0

4 Investment income

Bank deposit account - interest received 0 1,590 0 0 1,590 1,868

0 1,590 0 0 1,590 1,868

5 Incoming resources from charitable activities

Day Care

Bradbury House 0 496,737 0 5,782 502,519 496,354

Training income 0 320 0 0 320 0

Transport income 0 1,410 0 0 1,410 1,266

Sundry room hire & commission 0 240 0 0 240 1,810

0 498,707 0 5,782 504,489 499,430

Home Support

Home Support 0 379,611 0 0 379,611 444,600

Gardening contract 0 19,742 0 0 19,742 19,055

Gardening private 0 22,031 0 0 22,031 22,627

0 421,384 0 0 421,384 486,282

Community Action

Community Action 0 0 0 1,160 1,160 0

Big lottery - RNIB Silver Dreams 0 0 0 0 0 13,901

Big lottery - CAB: I&A Development 0 0 0 10,000 10,000 5,000

Age UK: E.ON Benefits Take Up 0 0 0 5,324 5,324 5,750

Big lottery - Fit as a Fiddle 0 0 0 0 0 0

SSPCT - Active Ageing Centres 0 40,330 0 0 40,330 24,777

Lunch receipts 0 4,675 0 0 4,675 4,871

Fun dance 0 0 0 0 0 35

Signpost centre 0 14,712 0 0 14,712 38,241

0 59,717 0 16,484 76,201 92,575

/----------------------Unrestricted funds--------------------\

28

Age UK Stafford & District

Notes to financial statement for the year ended 31st March 2015

6 Total resources Expended 2015 2014

Voluntary Activities for Day Care Home Support Community Governance

Income generating funds Action Total Total

Costs directly allocated to activities £ £ £ £ £ £ £ £

Staff costs 0 0 274,554 342,923 39,857 0 657,334 693,525

Expenses 0 0 263 19,526 1,049 0 20,838 24,929

Active therapy materials 0 0 3,869 0 0 0 3,869 3,652

Catering 0 0 28,560 0 7,537 0 36,097 42,137

Gardening expenses 0 0 0 1,865 0 0 1,865 2,091

Protective clothing 0 0 742 1,740 0 0 2,482 3,457

Telephone 0 0 471 2,208 406 0 3,085 2,900

Postage 0 0 0 3,936 0 0 3,936 3,343

Registration 0 0 0 730 0 0 730 1,014

Transport costs 0 0 27,075 0 3,330 0 30,405 31,672

Computer support costs 0 0 0 1,260 210 0 1,470 1,911

Rent / room hire 0 0 0 0 4,207 0 4,207 5,331

training 0 0 545 66 0 0 611 31

Sundry 0 0 905 1,383 4,847 0 7,135 10,242

Grant costs 0 0 0 0 0 0 0 1,929

0 0 336,984 375,637 61,443 0 774,064 828,165

Support costs allocated to activities

Staff costs Time 4,624 3,083 77,071 38,535 10,019 20,809 154,141 145,517Expenses Usage 3 20 325 98 43 86 575 536

Training/ recruitment Usage 0 0 33 46 53 0 132 719

Computer costs Income 163 109 2,779 1,853 545 0 5,450 6,800

Premises costs Floor area 163 100 27,284 4,062 1,664 0 33,274 42,504

General admin Usage 0 203 4,874 3,046 1,269 762 10,153 14,512

Reaching out to older people Usage 0 0 0 3,129 3,129 0 6,257 7,077

Depreciation Usage 0 0 16,701 1,965 982 0 19,648 23,199

Bad debts Usage 0 0 0 639 0 0 639 598

(Profit)/Loss on sale of asset Usage 0 0 0 0 0 0 0 0

Professional fees Usage 0 0 0 0 0 0 0 1,928

Audit Usage 0 0 2,550 300 150 0 3,000 2,880

Bank charges Usage 0 0 916 457 0 0 1,374 1,445

Loan interest Usage 0 0 2,644 5,289 1,058 1,587 10,577 10,999

4,954 3,515 135,177 59,419 18,912 23,243 245,220 258,714

Total resources expended 4,954 3,515 472,161 435,056 80,355 23,243 1,019,284 1,086,878

29

Age UK Stafford & District

Notes to financial statement for the year ended 31st March 2015

7 Net incoming resources for the year 2015 2014

£ £

This is stated after charging:

Depreciation 19,648 23,199

Auditors remuneration 3,000 2,880

8 Staff costs & numbers

Staff costs were as follows:-

Salaries and wages 777,431 809,168

Social Security costs 28,411 29,873

Employer Pension contributions 5,633 -

Total 811,474 839,041

No employee received emoluments of greater than £60,000

The average number of employees during the year, calculated on the basis of full time equivalents,

was as follows

Chief Executive 1 1

Management 2 2

Day Care 17 17

Home Support 22 25

Community Action 6 6

Administration and Support 9 9

Total 57 60

The mandatory stakeholder pension scheme is in place, but no employees are currently participating.

9 Trustee remuneration & related party transactions

No members of management received any remuneration during the year in their capacity as a trustee.

Travel expenses are reimbursed at cost and are insignificant at less than £200 in total.

No trustee or other person related to the charity had any personal interest in any contract or transaction

entered into by the charity during the year.

10 Taxation

As a charity, Age UK - Stafford & District is exempt from tax on income and gains falling within

section 505 of the Taxes Act 1988, or section 256 of the Taxation of Chargeable Gains Act 1992 to the

extent that these are applied to its charitable objects. No tax charges have arisen in the charity.

30

Age UK Stafford & District

Notes to financial statement for the year ended 31st March 2015

11 Tangible fixed assets

Buildings Freehold Freehold Motor Furniture & Office Equipment Total

Land Offices vehicles Fittings Equipment

£ £ £ £ £ £ £

Cost

1 April 2014 778,339 140,000 406,994 60,495 89,374 82,486 39,024 1,596,712

Addition 2,836 2,836

Disposal 0

31 March 2015 778,339 140,000 406,994 60,495 89,374 82,486 41,860 1,599,548

Depreciation

1 April 2014 169,653 0 38,695 50,986 75,311 74,268 27,144 436,057

Charge 15,567 0 6,540 4,130 2,349 3,835 2,792 35,214

Disp 0

31 March 2015 185,220 0 45,235 55,116 77,660 78,103 29,936 471,271

NBV 31 March 2015 593,119 140,000 361,759 5,379 11,713 4,383 11,924 1,128,277

NBV 31 March 2014 608,686 140,000 368,299 9,509 14,063 8,218 11,880 1,160,655

The freehold land that Bradbury House occupies was purchased for £140,000 in November 2012, as such no revaluation has been carried out this year

as the Trustees believe that the market value of the property is not materially different to the net book value.

There is a charge registered against the property and land at Bradbury House in respect of the loan with the Royal Bank of Scotland.

The freehold land at 149/151 Weston Road (valued at circe £80,000) is not depreciated as it is deemed to have an infinite useful economic life.

The freehold offices are depreciated in accordance with the accounting policy at 2% per annum.

2015 2014

12 Debtors £ £

Trade debtors 72,271 69,450

Prepayments 9,437 10,583

Other debtors 35,615 2,200

117,323 82,233

Trade debtors are essentially amounts due in relation to local government contracts.

The other debtors relate to a fuel duty rebate to 31 March 2015 and a legacy payment due from Age UK

13 Other creditor £ £

Pension creditor 1,317 01,317 0

2015 2014

14 Deferred income £ £

Advance payment from a Day Care client 130 130 0

15 Long term loan

This relates to a long term loan from the Royal Bank of Scotland which has a charge registered against the property and land at Bradbury House.

2015 2014

£ £

Due in less than 1 year 14,115 13,679

Due in 1-2 years 14,565 14,115

Due in 2-5 years 46,540 45,103

Due in > 5 years 253,517 269,519

314,622 328,737

This loan is secured over the freehold property of the charity.

31

Age UK Stafford & District

Notes to financial statement for the year ended 31st March 2015

16 MOVEMENT IN FUNDS

Balance at Incoming Resources Transfers Transfers Balance at

01/04/2014 resources expended In Out 31/03/2015

£ £ £ £ £ £

Building Fund 608,686 0 0 0 (15,567) 593,119

Restricted fund 1,956 22,266 (18,148) 0 0 6,074

Unrestricted funds

Designated Funds 454,878 0 0 30,931 0 485,809

Unrestricted funds 0 1,033,255 (1,002,324) 0 (30,931) (0)

Total 1,065,520 1,055,521 (1,020,472) 30,931 (46,498) 1,085,002

17 DESIGNATED FUNDS

The designated funds, as agreed by the trustees, include £467,809 designated for the reserves policy and £18,000 for

other specific activities, including marketing (reaching out to older people) and service development.

18 CONTINGENT LIABILITY

Annual contracts from Social Care and Health totalling circa £433,000 are secured on an annual basis. The continuity

of these funds cannot be guaranteed as they are heavily reliant upon the policies of central and local government. However,

there is a significant income from Home Support, which is a non grant funded project (£421,384 in 2015 compared to

£486,282 in 2014)

19 COMMITMENTS

The charity is committed to a 20 year loan for the purchase of the land and property at Bradbury House, which will be repaid

by 31 March 2033

20 RESERVES POLICY

The trustees aim to retain sufficient reserves to cover 3 months operating expenditure and to retain a cash balance

of £50,000 for potential restructuring costs in the event of a loss of a contract or significant change.

21 STATUS

Age UK Stafford & District is a charitable company limited by guarantee, therefore having no share capital.

As at 31 March 2015 there were 11 trustees. Each trustee is obliged to contribute to the company a sum of

£1 in the event of the company being wound up whilst he or she is a trustee, or within 1 year after they cease to be

a trustee, for payments of debts and liabilities of the company contracted before he/she ceases to be a trustee, and

of the costs, charges and expenses of winding up, and for the adjustments of the rights of the contributors

amongst themselves.

32

Notes