Content Strategy & Lifestyle E-Commerce
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Transcript of Content Strategy & Lifestyle E-Commerce
Content Strategy & Lifestyle E-Commerce
I’m James Carson
I run a Content Strategy consultancy.
I work with publishers, brands and agencies.
I offer services in Content Strategy & Planning / Editorial Process / SEO, Social Media Integration
@mrjamescarsonhttp://uk.linkedin.com/in/jacarson85www.carsoncontent.com
About Me…
Before We Start…
http://www.abookapart.com/products/content-strategy-for-mobile
“there’s no such thing as content strategy for mobile.”Karen McCrane, Content Strategy for Mobile
Conversion rates from tablets are four times higher than smartphones
http://econsultancy.com/uk/blog/11374-conversion-rates-from-tablets-are-four-times-higher-than-smartphones-stats
Why Do We Need Content?
If content doesn’t sell, then surely it just gets in the way of sales!
AWARENESS
CONSIDERATION
CONVERSION
LOYALTY
ADVOCACY
FACEBOOK AND TWITTER SOCIAL MEDIA MANAGEMENT
BLOG 5x A WEEKSHOE GUIDE
IMPROVED PRODUCT PAGE UXSALES EMAIL
REWARDS FOR ENGAGEMENT
COMMUNITY MANAGEMENT
Black and white colour scheme
is the standard
Communication Standards
How to Differentiate?
There’s something about Cara
But not many can afford her
What Do We Need for Content Strategy?
Where Are They?
How Are They Getting There?
What Are They Doing?
Email Database
Facebook Insights
Followerwonk
SurveysKeyword Analysis
British – from London, Manchester or Leeds
100 followers on Twitter
More active on Facebook than Twitter
Creative type that likes music and design
Mean age: 21
Tone of Voice
ESSENCE
CORE VALUES
HOW IT MAKES ME FEEL
WHAT IT SAYS ABOUT ME
FUNCTIONAL BENEFITS
FACTS/ICONSTRUTHS/BELIEFS
PERSONALITY
PRODUCT
•PRIMARY: The most important thing you want your user to know or feel after viewing your content.
•SECONDARY: a group of messages that support the primary message and provide further context
STOCK AND FLOWFlow is the feed. It’s the posts and the tweets. It’s the stream of daily and sub-daily updates that remind people that you exist.
Stock is the durable stuff. It’s the content you produce that’s as interesting in two months (or two years) as it is today. It’s what people discover via search. It’s what spreads slowly but surely, building fans over time.
STOCK FLOW• Guides• How to• Category pages• Infographics• Applications• Product Pages
• News• Social updates
CURATION•Referencing things that aren’t yours
•Getting your community to contribute
•Harnessing social to create content
•Selecting the best products you have
COMMON CONTENT TYPES•News•E-Zines•Collections•Features / Guides•Blogs
On the digital side, lots of people were like “Why aren’t you just doing everything that’s new?” A lot of the magazine websites do news. And the fact is, we could do news, but we’ve chosen not to. I think the internet is like buying a really, really fast expensive car. It doesn’t mean you have to drive it at 130 miles per hour all the time. I love the fact that the online magazine is weekly. It’s curated. It’s really just about thinking how people want to digest things.
E-Zines…You need a lot of resource to do well.
Heavily researched editorial + magazine style design = cost.
Collections
Guides
Beware of the Blog?Difficult to do well – do you really need one?
Many seem confused about what they really want to be…
Blog Rules #1
Consistency in typography and design
Blog Rules #2
Create content people care about
Apply SEO logic to headlines and content
Blog Rules #3
Blog Rules #4
Integrate the blog properly with the main site
•CATEGORIES – topics that can exist in a hierarchy. Generally fill menus.
•TAGS – grouping of content that mentions a particular entity, most often proper nouns.
Category 1 Category 2 Category 3
Content Content
Content
Content
Tag 1
Tag 2
Tag 1
Tag 1
Tag 2
Tag 2
70 / 20 / 1010% should be high risk ideas that will be tomorrow's 70% or 20%.
70% of the content should be low risk, bread and butter marketing.
20% should innovate off what works.
Constant Assessmen
t
Who Do We Need to Recruit?
Lifestyle Journalist?
• Tell you how Google works?• Tell you what kind of content gets shared the most?• Format in basic HTML?•Write headlines that are great for users and search engines?• Tell you the difference between a category and a tag?•Work in Photoshop?• Use a Content Management System?• Not get concerned by negative comments?• Edit using other applications or edit video?
Editorial is a given, but can they…
Do They
Digital Media?
How Do We Sell in Content?(What’s the ROI on that?)
We rarely behave like this
Search££
Conversion
I want somethin
g…
So stop dreaming about content as an immediate conversion channel
£ £
£ £
£
AWARENESS
CONSIDERATION
CONVERSION
LOYALTY
ADVOCACY
AWARENESS
I need some new shoes
My Facebook friend shared
one of My Wardrobe’s
status updates
CONSIDERATION
Check it out – a shoe
guide!
I know what I
want now – brogues!
CONSIDERATION
I think I’ll come back later…
Hmmm… these are the only brogues they have – quite
pricy!
CONVERSION
EMAIL:
New Brogues Just In – from £100!
Great – buy buy buy!
LOYALTY
These Brogues are
great – here’s me wearing
them on Instagram
Set A VisionAWARENESS
CONSIDERATION
CONVERSION
LOYALTY
ADVOCACY
50% INCREASE IN SHOE SALES
100% INCREASE IN ORGANIC WEBSITE TRAFFIC IN 3 MONTHS
CREATION OF MEASURED ADVOCACY PROGRAM (30 BRAND AMBASSADORS)
100 UPLOAD OUT PRODUCTS TO INSTAGRAM
25% INCREASE IN SOCIAL MEDIA TRAFFIC
And Strategy For The VisionAWARENESS
CONSIDERATION
CONVERSION
LOYALTY
ADVOCACY
FACEBOOK AND TWITTER SOCIAL MEDIA MANAGEMENT
BLOG 5x A WEEKSHOE GUIDE
IMPROVED PRODUCT PAGE UXSALES EMAIL
REWARDS FOR ENGAGEMENT
COMMUNITY MANAGEMENT
I’m James Carson
I run a Content Strategy consultancy.
I work with publishers, brands and agencies.
I offer services in Content Strategy & Planning / Relaunches / Social Media / SEO STRATEGY
@mrjamescarsonhttp://uk.linkedin.com/in/jacarson85www.carsoncontent.com
Thanks!