1

CONSUMER PROTECTION ACT, 1986

2

CONSUMER PROTECTION ACT, 1986

Enacted to provide for the better protection of the interest of consumer

Act applies to whole of India except Jammu and Kashmir

3

WHAT IS A COMPLAINT?

“Complaint” means any allegation inwriting made when:I. An unfair trade practice or a restrictive

trade practice has been adopted by any trader or service provider;

II. The goods bought by complainant or agreed to be bought by him suffer from one or more defects ;

III. The services hired or availed of or agreed to be hired or availed off by complainant suffer from deficiency in any respect;

4

WHAT IS A COMPLAINT?

IV. A trader or service provider as the case may be has charged for the goods or for the services mentioned in the complaint, a price in excess of the price

a) fixed by or under any law for the time being in force;

b) displayed on the goods or any package containing such goods;

c) displayed on the price list exhibited by him or under any law for the time being in force;

d) agreed between the parties .

5

WHO IS A CONSUMER ?

Any person who buys goods or avails services for consideration

Consideration may be fully paid, partially paid or fully promised to be paid or partially promised to be paid

Any body who uses the goods or services with the consent of the consumer

6

WHAT IS A DEFECT ?

Fault Imperfection Shortcoming

In the Quality Quantity Purity Or Standards

Which is required to be maintained by or under any law for the time being in force.

7

WHAT IS A DEFICIENCY ?

Fault Imperfection Shortcoming Or Inadequacy

In the Quality Standard and Manner of

performance

Which is required to be maintained by or under any law for the time being in force

8

WHAT IS A SERVICE?“Service” means service of any description, which is made available to potential users and includes, but not limited to the provisions of the facilities in connection with 1) banking 2) financing 3) insurance 4) transport 5) processing 6) supply of electrical or other energy 7) boarding or lodging or both 8) house construction9) entertainment 10) amusement or 11) the purveying or new or other information

9

CONSUMER DISPUTE REDRESSAL AGENCIES

1) A Consumer Dispute Redressal Forum at the District level.

2) A Consumer Dispute Redressal Commission at the State level.

3) A National Consumer Dispute Redressal Commission at national level.

10

JURISDICTION Forum / Commission Where the value of the goods or

services and the compensation, if any claimed,

District Forum Does not exceed Rs. 20 lakhs

State Commission Rs. 20 lakhs and above but not exceeding One Crore

National Commission Above One Crore

Besides, State and National Commission have appellate jurisdiction also.

11

FILING OF COMPLAINTS

A complaint may be filed by

a) The consumer to whom the goods are sold or

services are provided.

b) Any recognised consumer association.

c) One or more consumers with same interest.

d) The central government or state

government.

12

FILING OF COMPLAINTSThe Fee for filing the Complaint for the district forum is as under

Sr. No.

Value of Goods / Service and Compensation Amount of Fees

1) Upto Rs. 1 lakh rupees Rs. 100

2) Rs. 1 Lakh and above but less than Rs.5 lakhs Rs. 200

3) Rs. 5 Lakhs and above but less than Rs. 10 lakhs Rs. 400

13

POWER OF CIVIL COURT TO DISTRICT FORUM

The District Forum shall have the powers of Civil Courtwhile trying a suit in respect of the following matters ;

a) The summoning and enforcing attendance of any defendant or witness and examining the witness on oath.

b) The discovery and production of any document or other material object producible as evidence.

c) The reception of evidence on affidavit d) The requisition of the report of the concerned analysis or

test from the appropriate laboratory or from any other relevant source.

e) Any other matter which may be prescribed.

14

RELIEF TO THE COMPLAINANT ?IF THE COMPLAINT IS PROVED THE FORUM SHALL

ORDER

a) to remove defect pointed out by the appropriate laboratory from the goods in question;

b) to replace the goods with new goods of similar description which shall be free from any defect;

c) to return to the complainant the price, or , as the case may be, the charges paid by the complainant;

d) to pay such amount as may be awarded by it as compensation to the consumer for any loss or injury suffered by the consumer due to negligence of the opposite party;

e) To remove the defect in goods or deficiency in the services in question.

15

RELIEF TO THE COMPLAINANT ?f) to discontinue the unfair trade practice or the restrictive

trade practice or not to repeat them;g) not to offer hazardous goods for sale;h) to withdraw the hazardous goods from being offered for

sale;ha) to cease manufacture of hazardous goods and to desist from

offering services which are hazardous in nature;hb) to pay such sum as may be determined by it, if it is of the

opinion that loss or injury has been suffered by a large number of consumers who are not identifiable conveniently.

hc) to issue corrective advertisements to neutralize the effect of misleading advertisement at the cost of the opposite party responsible for issuing such misleading advertisement;

i) To provide for adequate cost to parties.

16

APPEAL

Shall be filed within thirty days.

Delay in filing appeal may be condoned if there is sufficient cause.

17

DISMISSAL OF FRIVOLOUS OR VEXATIOUS COMPLAINTS

Where a complaint instituted before the District Forum, the State Commission or the National Commission, is found to be frivolous or vexatious, it shall, for reasons to be recorded in writing, dismiss the complaint and make an order that the complainant shall pay to the opposite party such Cost, not exceeding ten thousand rupees, as may specified in the order.

18

PENALTIES

Where a trader or a person against whom a complaint is made (or the complainant) fails or omits to comply with any order made by the District Forum, the State Commission or the National Commission, such trader or person (or complainant) shall be punishable with imprisonment for a term which shall not be less than one month but which may extend to three years or with fine which shall not be less than two thousand rupees but which may extend to ten thousand rupees, or with both.

ENVIRONEMTN PROTECTION ACT, 1986

In 1972, a conference was held for the first time ever to discuss an issue like Environment Pollution Control under United Nations.

473 Countries meet internationally to discuss environment pollution problems.

Late Mrs. Indira Gandhi represented India in the conference and voiced strongly before and after conference.

ENVIRONMENT

Environment protection Act defines the environment as consisting of the air, water and land and the inter- relationship which exists among and between water, air and land, and human beings, other living creatures, plants, micro-organism and property.

Pollution

Pollution is defined as the release into the environment medium of any process or substances which are capable of causing harm to man or any other living organism supported by the environment.

Environmental Pollutant

Any solid liquid or gaseous substance present in such concentration as may be, or tend to be injurious to environment and human being.

HANDLING

Handling in relation to any substance, means the manufacture, processing, treatment, package, storage, transportation, use, collection, destruction, conversion, offering for sale, transfer or the like of such substance;

24

Environment Law

Human Pollution may harm the environment and the focus of pollution law is to limit or damage Human preventing the environment.

Penalty May be liable for punishment (for a term which

may extend to five year or with fine which may extend to 1 Lakh rupees or both)

If not comply fine of Rs. 5000/- per day extra. Still if not comply for more than 1 year , then

imprisonment may extend up-to seven years. The state Govt. has the power to close or cancel

or deny the authorization to run the factory/ institution/ hospital which ever is causing problem.

Power of Central Govt.

Subject to the provisions of this Act, the Central Government, shall have the power to take all such measures as it deems necessary or expedient for the purpose of protecting and improving the quality of the environment and preventing controlling and abating environmental pollution.

In particular, and without prejudice to the generality of the provisions of sub-section (1), such measures may include measures with respect to all or any of the following matters, namely:--

(i) co-ordination of actions by the State Governments, officers and other authorities--

(a) under this Act, or the rules made there under, or

(b) under any other law for the time being in force which is relatable to the objects of this Act;

(ii) planning and execution of a nation-wide programme for the prevention, control and abatement of environmental pollution;

(iii) laying down standards for the quality of environment in its various aspects;

(iv) laying down standards for emission or discharge of environmental pollutants from various sources whatsoever:

Provided that different standards for emission or discharge may be laid down under this clause from different sources having regard to the quality or composition of the emission or discharge of environmental pollutants from such sources;

(v) restriction of areas in which any industries, operations or processes or class of industries, operations or processes shall not be carried out or shall be carried out subject to certain safeguards;

(vi) laying down procedures and safeguards for the prevention of accidents which may cause environmental pollution and remedial measures for such accidents;

(vii) laying down procedures and safeguards for the handling of hazardous substances;(viii) examination of such manufacturing processes, materials and substances as are likely to

cause environmental pollution;(ix) carrying out and sponsoring investigations and research relating to problems of

environmental pollution;(x) inspection of any premises, plant, equipment, machinery, manufacturing or other

processes, materials or substances and giving, by order, of such directions to such authorities, officers or persons as it may consider necessary to take steps for the prevention, control and abatement of environmental pollution;

(xi) establishment or recognition of environmental laboratories and institutes to carry out the functions entrusted to such environmental laboratories and institutes under this Act;

(xii) collection and dissemination of information in respect of matters relating to environmental pollution;

(xiii) preparation of manuals, codes or guides relating to the prevention, control and abatement of environmental pollution;

(xiv) such other matters as the Central Government deems necessary or expedient for the purpose of securing the effective implementation of the provisions of this Act.

PREVENTION, CONTROL, AND ABATEMENT OF ENVIRONMENTAL POLLUTION

PERSONS CARRYING ON INDUSTRY OPERATION, ETC., NOT TO ALLOW EMISSION OR DISCHARGE OF ENVIRONMENTAL POLLUTANTS IN EXCESS OF THE STANDARDS

PERSONS HANDLING HAZARDOUS SUBSTANCES TO COMPLY WITH PROCEDURAL SAFEGUARDS

FURNISHING OF INFORMATION TO AUTHORITIES AND AGENCIES IN CERTAIN CASES

 POWERS OF ENTRY AND INSPECTION POWER TO TAKE SAMPLE AND PROCEDURE TO BE

FOLLOWED IN CONNECTION THEREWITH ENVIRONMENTAL LABORATORIES GOVERNMENT ANALYSTS REPORTS OF GOVERNMENT ANALYSTS