Consumer Protection Act 1986

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Consumer Protection Act 1986 CPA , Indian law, Consumer rights

Transcript of Consumer Protection Act 1986

JAGO GRAHAK JAGO

Consumerism

Consumer Protection Act-1986IS THE CONSUMER REALLY A KING TODAY ?

Mahatma Gandhi said that the rich must live more simply so that the poor may simply live. There cannot be a better expression championing the cause of sustainable consumption.

CONSTITUTION OF INDIA Article 21 - Right to Life Includes right to heath and protection against any harm Article 39 - The health and strength of the tender age of children are not abused. The childhood and youth are protected against exploitation Article 47 - Duty of the state to raise the standard of living and to improve public health.

VOLUNTARY CERTIFICATION

BUREAU OF INDIAN STANDARDS ISI HALLMARK

SILKMARK AGMARK

Almost all countries have some form of regulations to prohibit unsafe toy entering into the market. There is also International Code ISO 8124 in this regard.

The Food Safety and Standards Act

In the International Conference on Consumer Protection held in Malaysia in 1997, the Indian Consumer Protection Act was described as one which has set in motion a revolution in the field of consumer rights, the parallel of which has not been seen anywhere else in the world.

Confidence of the consumer ultimately depends upon the successful functioning of the Consumer Commissions/ Forums.Lucknow Development Authority Vs. M.K.Gupta Good Governance

The Major Issues Illiteracy and Ignorance Unorganised Consumers Spurious Goods Deceptive Advertising Malpractices of Businessmen

National Consumer Helpline

Comp. Act

Consumer not e-King

THE PRE-1986 POSITION SPORADIC ACTS AND LAW OF TORTS PROTECTING CONSUMER RIGHT REMEDY THROUGH CIVIL COURT ELABORATE RULE OF EVIDENCE AND PROCEDURE TIME CONSUMING AND COSTLY

WHY THE CONSUMER PROTECTION ACT 1986?

PROVIDE EASY AND USER-FRIENDLY Protect from hazard to health & safety; SOLUTION TO THE CONSUMER Promote Less paperwork interests; & protect economic

UN GUIDELINES FOR THE CONSUMER PROTECTION

Nominal Charges only Provide adequate information for informed choice;Consumer education;

Less time consuming

SEPARATEeffective redressformal and informal procedures; QUASI-JUDICIAL ADJUDICATION Provide STRUCTUREaffecting consumers;

Freedom to form groups & present views in decision-making

CONSUMER AWARENESS