ConnectWise and eFolder Webinar: From Destruction to Production in 72 Hours

From Destruction to Production in 72 Hours

How one partner bounced back from the Joplin Tornado with a plan, hard work, and world-class PSA and backup technology

eFolder and ConnectWise

Ted Hulsy,eFolder

John Motazedi,SNC Squared

Mark Sokol,ConnectWise

powered by ConnectWise

• Partner Story:– How I bounced back from the Joplin

Tornado– How ConnectWise and eFolder

helped save the day– What I learned– How I am winning with selling

business continuity

• Q&A

Agenda

© 2012 eFolder, Inc. All Right Reserved. 4


• Joplin had 20 minutes of warning, with 32 minutes total time on ground

• Multi-vortex tornado• 1 mile wide at its peak and traveled 7

miles through town, 22 miles total path– Ground wind speeds clocked 200+ mph. At the top

of St. John hospital, winds clocked over 300 mph.– 25-30% of the city was destroyed– 8000 structures destroyed or damaged beyond

repair

• 161 confirmed deaths, over 1000+ injuries

Facts about the Joplin Tornado


EF Scale Tornado Path


Sizing the Disaster

Dallas

Manhattan


• We manage 1000 machines on a regular basis.• On Monday morning we had lost 467.• All our techs were fine; no family or houses

were damaged.• Our office was completely destroyed.

Disaster Hits Home


• Goals:– Have SNC Squared up by end of business Monday 5/23– Have all clients servers that were effected up by Friday

5/27– No client would lose their business due to any IT issues– Maintain continuous service for clients that weren't

affected

• Results– SNC Squared was up by 2 pm (5 hours)– All our clients were up by Thursday, 5/26 at 5 pm

Recovery Goals


• ConnectWise and LabTech were the first applications restored– Back up in 5 hours– They were critical to:

• Field hundreds of calls• Issue and resolve tickets• Communicate with large numbers of impacted

clients and users

ConnectWise Use in the Disaster


• Backup and disaster recovery plan in place• Backups checked daily / weekly / monthly• Random test restores• 350,000+ patient records were saved for over

20 physicians offices• Not a single patient record was lost• Millions of $$$$ in financial records were

saved

Backup Solutions Save the Day


• eFolder support in the disaster:– Overnight shipment of server images– Overnight shipment of BDR units for server

virtualization tasks– Clients with BDRs/bare-metal:

• Fastest and easiest clients to recover

eFolder Use in the Disaster


Rules to remember:1. If you are not up yourself, you cannot help your

clients

2. “We should have,” “I wish and hope” is not a disaster plan

3. Disasters are inevitable

4. Ask for help early in the game; don’t wait• Airport and hotel rooms fill up you wont be

able to get people here quickly• Have them bring supplies food, water, tools,

etc.

What is your disaster plan?


Rules to remember, for you and your clients:

1. Do a risk assessment

2. Make a communication plan with clients and communicate it

3. Assess your key partners and vendors

4. Strategies for working in another facility

5. Practice the plan

What is your success plan?


Backups:• Worries about the

now, yesterday• Files and folders

based• Limited snap shot of

your business• Designed to be

recovered locally• Cares about the

machine

Focus on Business Continuity


Business Continuity:• Worries about long term• Worries about servers &

systems• Continuous snap shot of

your business• Designed to recover

your business anywhere• Cares about your

continued business


It is complete does all files, folders, email, everything. It is fast, happens in minutes rather than hours. It is granular, with lots of recovery points. It sends data offsite to the cloud. It is encrypted. It is easily restored. It can recover files and servers in minutes, not days. Someone else does it so I don’t have to bother with it. Covers my a--? All the time. Affordable.

Business Continuity Wish List



• Backup every server or important workstation every 15 minutes.

• Send every backup offsite, within 15-30 minutes of its occurrence.

• Keep 4 copies of your backups at any given time.• All backups are encrypted on the server & again during

transmission.• Meets Sarbanes Oxley, HIPAA, government, and

military grade encryption.• Combine 15 min backups to daily, weekly and monthly.• Have backups checked, daily, weekly, monthly.• Have test restores done monthly.

SNC2 Backup Guardian, Features



• Fast:– File restores can be performed within minutes with a 15 minute

granularity.

– Servers can be recovered within minutes of failure.

• Flexible:– Servers can be recovered even if they are of different brand, or

type.

• Resilient:– Servers can be recovered in the Cloud even if your servers are

gone.

• Agile:– When you get your new equipment, the backup server restores

back to your server and business continues as normal.

• The result:– Your business can be up running within hours of a disaster.

SNC2 Backup Guardian, Advantages



SNC2 Backup Guardian


Standard Backup Guardian purchase option:• Equipment $1995• Offsite fees $1.50/GB• Server license $40/month

Second option:• Setup fee $995• Monthly fee / server $300• Includes 150 GB offsite $150• Includes daily checks


• Focus:– Pick a vertical and go deep

• Position:– Position yourself as a local expert in hot topics

business principals care about and develop local speaking opportunities in your target markets, vertical and geographic

• Educate and entice:– Offer free, educational content to drive new leads– Webinars, luncheons, seminars, chamber meetings,

and tradeshows– Joint ventures with other organizations

Sales and Marketing Best Practices



eFolder ShadowProtect BDR: How it Works

© 2012 eFolder, Inc. All Rights Reserved. 21

eFolder Storage Cloud

eFolder BDR

Image backup

BDR applianceOn-site virtualization

Users

Productionservers

eFolder Continuity Cloud

3. Emergency in the cloud virtualization and recovery

Disaster recovery options 1. Download 2. Disk shipment


A free tool to help explain the concept to your employees and your clients

www.connectwise.com/OwnYourClients

Get the Poster!


• eFolder:– Any qualified partner can try eFolder

BDR for free:• www.efolder.net/join• 800-352-0248

Call to ActionCall to Action

http://www.efolder.net/join

Questions

connectwise.com/OwnYourClients

efolder.net/join800-352-0248

ConnectWise and eFolder Webinar: From Destruction to Production in 72 Hours

Technology

Transcript of ConnectWise and eFolder Webinar: From Destruction to Production in 72 Hours