Conflict managment
-
Upload
chaudhariglalit -
Category
Technology
-
view
827 -
download
0
description
Transcript of Conflict managment
HIGH PERFORMANCE LEADERSHIP
CONFLICT MANAGEMENT
GROUP MEMBERS:
JACQUELINE GONSALVES
JAYDATT PALVE
KRISHNARAJ DONGRE
MARILYN GONSALVES
NITIN GHADIGAONKAR
SATISH GHUGE
SOURABH PANADARE
CONTENT
INTRODUCTIONCONFLICT TYPESSOURCES OF CONFLICTSTAGES OF CONFLICTEFFECTS OF CONFLICTCOPING STRATEGIESCONFLICT MANAGING STYLESNEGOTIATION
INTRODUCTION
What is conflict?
Conflict is “an expressed struggle between at least two interdependent parties who perceive incompatible goals, scare resources, and interference from others in achieving their goals”
Conflicts exist whenever incompatible activities occur.
CONFLICT TYPES
INTRA-INDIVIDUAL
INTERPERSONAL
INTERGROUP
ORGANIZATIONAL
INTRA-INDIVIDUAL
INTER-PERSONAL
INTER-GROUP
ORGANIZATIONAL
CONFLICT MICRO
MACRO
SOURCES OF CONFLICT
INTRA-INDIVIDUAL
DUE TO FRUSTRATION
GOAL
ROLE
SOURCES CONTD.
INTERPERSONAL
PERSONAL DIFFERENCES
INFORMATION DEFICIENCY
ROLE INCOMPATIBILITY
ENVIRONMENTAL STRESS
SOURCES CONTD.
INTERGROUP
COMPETITION FOR RESOURCES
TASK INTERDEPENDENCE
JURISDICTIONAL AMBIGUITY
STATUS STRUGGLE
STAGES OF CONFLICT
• Latent confl ict
• Confl ict awareness
• Frustrat ion
• Tens ion
• Antagonism
• Frequent Disagreement
• Verbal Aggress ion
• Phys ica l threats
AV OF CONFLICT STAGES
EFFECTS OF CONFLICT
PHYSICAL PROBLEMS
PSYCHOLOGICAL PROBLEMS
BEHAVIORAL PROBLEMS
COPING STRATEGIES
INDIVIDUAL COPING
EXERCISE
RELAXATION
BEHAVIORAL SELF CONTROL
NETWORKING
ORGANIZATIONAL
SIX HAT THEORY
SIX HAT THEORY
White hat: Information
Red hat: Felling
Black hat: Caution
Yellow hat: Positive
Green hat: Creativity
Blue hat: Process
CONFLICT MANAGING STYLES
AVOIDANCE OR WITHDRAWAL
ACCOMMODATION OR SMOOTHING
COMPETITION OR AUTHORITATIVE COMMAND
COMPROMISE
COLLABORATION OR PROBLEM SOLVING
NEGOTIATION
NEGOTIATIONThe process of making joint decisions when the parties
involved Have alternative preferences
SUBSTANCE GOALS Focus on outcomes.
RELATIONSHIP GOALS Focus on people’s relationships and interpersonal processes.
DISTRIBUTIVE NEGOTIATIONFocuses on win-lose claims made by each party for certain preferred outcomes.
INTEGRATIVE NEGOTIATION Uses a win-win orientation to reach solutions acceptable to
each party.
FOUR CRITERIA OF EFFECTIVE NEGOTIATION
1. QUALITY
Getting a “wise” agreement satisfactory to all sides
2. COST
Being efficient, using minimum resources and time
3. HARMONY
Acting to strengthen rather than weaken relationships
4. IMPLEMENTATION
Gaining real commitments to live up to agreement