City of Sydney

My System, Your SystemOur System

Carl HanebuthCAMs Man @ City of Sydney

What are we talking about todayOverview

• CAMs Update

• 4 Years On, where are we?

• What users think of CAMs

• Questions

CAMs Update

Integration Delight

Previous - 4 registers

CAMs, Spreadsheet, GIS, Web

Problematic at best

Soon to be – 1 Register

Data will flow from CAM’s to Web

Internal and External View

Ability from ConfirmConnect to Web overnight

Using inventory for tags and images

Issues – Text formatting / HTML

Length of fields

City Art – What is Art?

CAMs UpdateCity Art - How data will flow

CAMs Update

We’re getting there – slowly but surely

• Inspections / Audits - Now

• Defects and Reactive Jobs - Next

• Proactive Works

• Lighting, Civil and Trades - Now

• Irrigation – In Progress

• Playgrounds – In Progress

• Trees - Live

• Weeds – In progress

Parks – Everyone loves Green

• Linking Routes using a cross database

linked table

• Creating a ‘on the fly’ route builder for

runs using ArcGIS Viewer for Flex App

• Displaying maps on run sheets, python

scripts.

• Illegal dumps and alike shown as defects

• More wacky assets

CAMs UpdateCleansing – Starting fresh

• Upgrade – V14.20

• ConfirmConnect – V2.26

• Workzone – Install and Test

• MDM – Installing and Implementing the MDM

• New Areas – Sharp Bins, Alcohol Free

Zones/signs, Parking Meters/Parking

Spots/Signs

CAMs UpdateOther typical things

4 Years Later

How are we going?

The Hype Cycle

Gartner Hype Cycle for IT in General

I know its subjective…

Our Corporate Systems

Question is, where is CAMs?

Total mobile workstations

ARC GIS

Sharepoint Sites

Dekho

Technology 1

TRIM

Pathway

Service Reviews

Self assessed review – Executive Endorsed

Assets Strategy and System / Civil / Parks Services

• Review of what we are doing

• What we should be doing

• How well are we doing it (benchmarking)

• Challenge Panels

• Recommendations

• Action Plan

Did somebody call the doctor?

Service Reviews

Surveyed 230 users 62 responses

Broad Focus Areas

• The use of CAMs

• CAMs itself

• ConfirmConnect

• The Team and performance

• 13 Questions and comments

• Intended to be repeated every 12-24 months

Surveys says

Service ReviewsSurvey Says

14.8% 42.6% 26.2% 11.5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Extremely User Friendly Very User Friendly Moderately User Friendly Slightly User Friendly Not at all User Friendly Don't use CAMs Desktop

How User Friendly (Intuitive, simple, timely) is CAMs Desktop?

16.4% 14.8% 29.5% 23.0% 6.6% 9.8%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

A great deal better Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse A great deal worse Don't know

Service ReviewsSurvey Says

Since you started using CAMs desktop how is your user experience changed?

19.3% 42.1% 28.1% 8.8% 1.8%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Extremely professional Very professional Moderately professional Slightly professional Not at all professional

Service ReviewsSurvey Says

How professional is the Asset Strategy and Systems Unit?

Service ReviewsSurvey Says

How well do you feel that CAMs Administration understands your needs?

27.1% 35.6% 23.7% 8.5% 5.1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Extremely well Quite well Moderately well Slightly well Not at all well

Service Reviews

• Complicated Interface

• Currency of data

• ‘Better training’, ‘More training’, ’Clear concise training’

• ‘More time available from the Administrators’

• ‘The search engine is not good…searching through…thousands of records’

• ‘Being able to limit the feature types in ConfirmConnect to only the ones

applicable to our business’

• ‘More resources to develop the system to better deliver the outcomes required’

What people actually said

‘Fast track all areas of council onto the system. So we can get rid of Pathways.’

Confirm and the TeamAnd winner is…

Not so good bits

• Hard to find bulk records

• Clunky GUI

• Lags with data capture and

contracts

• Interfaces are tedious but

sometimes unavoidable

• Legacy of existing systems

and business flow create

headaches

• Under resourced

Good bits

• Confirm is generally well liked

• Users are seeing improvement –

System, Data flow,

ConfirmConnect

• Dashboards provide a great entry

point

• ConfirmConnect very well liked

• A good rapport with users helps

Other Service ReviewsCAMs is Important…

• Trending to ‘How Much per asset…’, ‘How long per asset…’ instead of

‘How many potholes…’, ‘How many square metres…’.

• How do collect data about Outcomes based contracts

• Need to be consistent in data collection and reporting across and within

business units

• High reliance on claim data coming form Confirm, its Asset Management

Software.

• Resourcing an ever increasing issue local admin is important

• Unit rates are still important as ever

From the 3 reviews and

experience, changes are to be

made!

Significant changes include

• Terminating the Asset Working group

and Asset Steering committee.

• Creating a Asset Strategy PCG

• Creating a Asset System Group

• Standardising SOR’s across the org

• Using ConfirmConnect more

• More structured training and regular

forums

• Better documentation – One Note?

• Visit users on site

ChangesAs good as a holiday, hmmm

The Hype CycleWhere is CAMs?? Civil Infrastructure

Street Trees

Parks

Cleansing

City Art

Playgrounds

As a whole

Aim is to limit the

depth of the trough.

Thank you

For having me

Carl

Questions