Computer-based TrainingComputer-based Training

Slides Prepared bySlides Prepared by

Corey SmithCorey Smith

OverviewOverview

What is Computer-based Training?What is Computer-based Training? Will Computer-based Training work for me?Will Computer-based Training work for me? How does it work?How does it work? Advantages and DisadvantagesAdvantages and Disadvantages Cornhill InsuranceCornhill Insurance SummarySummary

What Is Computer-based What Is Computer-based Training (CBT)Training (CBT)

CoursewareCourseware• Specific computer software used for Specific computer software used for

instructional purposesinstructional purposes• CMI vs. CAICMI vs. CAI

Generic Vs. AuthoredGeneric Vs. Authored

Generic CBTGeneric CBT• Pre-produced software focused on Pre-produced software focused on

specific topicsspecific topics Authored CBTAuthored CBT

• Blank notebookBlank notebook

Will CBT Work for Me?Will CBT Work for Me?

Running out of space to store Running out of space to store training manuals?training manuals?

Spending too much on distance Spending too much on distance learning?learning?

Training staff running low?Training staff running low? Is quality of training slacking?Is quality of training slacking? High employee turnover?High employee turnover?

What Do I Need?What Do I Need?

What do my employees need to What do my employees need to know?know?

What do they need to be able to What do they need to be able to do?do?

What existing knowledge do they What existing knowledge do they know prior to training?know prior to training?

How Does It Work?How Does It Work?

SimulationsSimulations InteractivityInteractivity TestingTesting BookmarksBookmarks DatabaseDatabase CustomizationCustomization

How Does It Work?How Does It Work?

SimulationsSimulations• Customer-employee situationsCustomer-employee situations• Military simulationsMilitary simulations• Nuclear meltdownsNuclear meltdowns

* Rothfeder, Jeffery

How Does It Work?How Does It Work?

InteractivityInteractivity• Performance-based not knowledge- Performance-based not knowledge-

basedbased• ““Driving a car”Driving a car”• End of section quizzesEnd of section quizzes• Straight Shooter*Straight Shooter*

How Does It Work?How Does It Work?

TestingTesting• Pretests evaluate existing knowledgePretests evaluate existing knowledge• Training focuses on subsequent Training focuses on subsequent

deficienciesdeficiencies• Self-test questions throughout Self-test questions throughout

programprogram• Post-testsPost-tests

How Does It Work?How Does It Work?

BookmarksBookmarks• Work automatically savedWork automatically saved• Stop and start at willStop and start at will• Return to exact position for a Return to exact position for a

refresherrefresher

How Does It Work?How Does It Work?

DatabaseDatabase• Course managementCourse management

– Training/retraining datesTraining/retraining dates

• Progress checkedProgress checked• Standard progress and result reportsStandard progress and result reports

– OSHAOSHA

How Does It Work?How Does It Work?

CustomizationCustomization• Generic programs can be tailoredGeneric programs can be tailored• Video, graphics, etc., can be added at Video, graphics, etc., can be added at

willwill

AdvantagesAdvantages

AvailabilityAvailability Pace conformancePace conformance Reduce training costsReduce training costs ConsistenceConsistence

AdvantagesAdvantages

Language flexibilityLanguage flexibility Cut classroom/storage spaceCut classroom/storage space Fewer staff off floor at onceFewer staff off floor at once DocumentationDocumentation

DisadvantagesDisadvantages

High initial costHigh initial cost Computer availabilityComputer availability Impersonal learning environmentImpersonal learning environment

* Insurance Systems Bulletin

Cornhill Insurance*Cornhill Insurance*

BackgroundBackground• 160 IT professionals = variation of 160 IT professionals = variation of

technologies and systemstechnologies and systems• Continuous updatingContinuous updating• Personal and technical skills requiredPersonal and technical skills required• Current system too costlyCurrent system too costly• Pace conformance is necessityPace conformance is necessity

* Insurance Systems Bulletin

Cornhill Insurance*Cornhill Insurance*

ImplementationImplementation• CBT Systems agreement entitles CBT Systems agreement entitles

Cornhill to 200 coursesCornhill to 200 courses• Course units increase 300% (CBT and Course units increase 300% (CBT and

Classroom)Classroom)• Training budget remains sameTraining budget remains same• Courses accessed directly from Courses accessed directly from

personal computerspersonal computers

* Insurance Systems Bulletin

Cornhill Insurance*Cornhill Insurance*

ImplementationImplementation• Audit report productionAudit report production• Cost-effective and flexibleCost-effective and flexible• Simple updatingSimple updating

ExerciseExercise

Divide into groupsDivide into groups List company training problemsList company training problems

• Compare to brainstorming questionsCompare to brainstorming questions How are problems solved by CBT? How are problems solved by CBT?

SummarySummary

Cost effectiveness and flexibility Cost effectiveness and flexibility outweigh disadvantagesoutweigh disadvantages

CBT is the wave of the futureCBT is the wave of the future• Web-based trainingWeb-based training

BibliographyBibliography

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4. Keckan, Maria. “Computer-based Staff Training: Can You Afford Not 4. Keckan, Maria. “Computer-based Staff Training: Can You Afford Not To?”. To?”. Nursing HomesNursing Homes. v46n6 Jun 1997. P 101-102. v46n6 Jun 1997. P 101-102

5. Rothfeder, Jeffery. “Computer-based Training”. 5. Rothfeder, Jeffery. “Computer-based Training”. ForbesForbes. V1n1 (Executive . V1n1 (Executive Edge Supplement).Sept 1998. P 34Edge Supplement).Sept 1998. P 34

6. Schraff, William. “Computer-based Training Enters The Mainstream: 6. Schraff, William. “Computer-based Training Enters The Mainstream: CBT Group Shows Strong Growth As It Makes Its Impact With Big CBT Group Shows Strong Growth As It Makes Its Impact With Big Companies”. Companies”. InformationweekInformationweek. N615. Jan 27, 1997. P 140. N615. Jan 27, 1997. P 140

BibliographyBibliography

7. Lawson, R Scott. “Computer-based Training: Is It The Next Wave?”. 7. Lawson, R Scott. “Computer-based Training: Is It The Next Wave?”. Professional SafetyProfessional Safety. V44n6 Jun 1999. P 30-33. V44n6 Jun 1999. P 30-33

8. Puttre, Michael. “Computer-based Training Keeps MEs Current”. 8. Puttre, Michael. “Computer-based Training Keeps MEs Current”. Mechanical EngineeringMechanical Engineering. V116n5 May 1994. P 70-74. V116n5 May 1994. P 70-74

9. MacLeod, Marilyn. “Improving Education Through Computer-based 9. MacLeod, Marilyn. “Improving Education Through Computer-based Training”. Training”. Nursing ManagementNursing Management. v25n7. July 1994. P 86-88. v25n7. July 1994. P 86-88

10. Schwade, Stephen. “Is It Time To Consider Computer Based 10. Schwade, Stephen. “Is It Time To Consider Computer Based Training?”. Training?”. Personnel AdministratorPersonnel Administrator. v301n2. Feb 1985. P 25-35. v301n2. Feb 1985. P 25-35

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