Company Profile Master 2015

TOTAL MANAGEMENT PROTECTION

Pty LtdABN 76 084 754 969

Full Business Name: Total Management Protection Pty Ltd

Security Licence No: Vic 652-361-60SNsw 410-494-672

Telephone Number: 1300 793 003

Fax Line: 03 5943 1965

Head Office: 1 / 36 Paternoster Lane Berwick Vic 3806

Postal Address: Po Box 2344 Fountain Gate Vic 3805

Email Address: [email protected]

Web Address: www.tmpsecurity.com.au

Company Structure: Mr Nigel FittonManaging Director

26 years’ experience

Mr Steve PerssonOperations Manager

17 years’ experience

Ms Jenny BarrowLoss Prevention Manager

15 years experience

Ms Debbie MeredithOffice Operations Coordinator

mailto:[email protected]

Our ServicesTotal Management Protection Pty Ltd offers a total commitment to service inThe following areas:

Security Guards

Uniformed Guards Plainclothed Guards Crowd Control Covert Loss Prevention Officers Retail (Shopping Centre’s) Industrial (Warehouse & Construction Sites) Private Functions Stand-by / Emergency Guards (short notice call out) Escorts

Mobile Patrol Services

Mobile Security Patrols Mobile Alarm Response Radio Controlled Vehicles Opening and Closing Services 24 Hour Control Room

Alarms

Alarm Monitoring (24 Hours) Alarm Response (24 Hours) Installation & Service Industrial & Retail Domestic

Surveillance

The very latest in surveillance technology CCTV (Video Surveillance)

Mission Statement

Total Management Protection Pty Ltd is committed to providing the highest quality security services in our region.

The reliability, quality and ethical conduct of a Company Guard are the concern of every person in the organisation. Quality starts with in-house training and development continues through to a Government Accredited Course, testing the guard in all facts of the Security Industry.

To achieve this objective, problems that may arise are to be identified and solved with efficiency and in a professional manner.

The methods employed are to be continually under review and techniques improved wherever necessary. It is this role of Supervisors and Managers to help clients solve problems.

Our commitment is governed by the highest standards of integrity and ethical behaviour.

Our Philosophy

Total Management Protection has a long-term commitment to provide our customers with services of the highest standard, meeting or exceeding their expectations and requirements.

To provide solutions and services to our customers at very competitive and cost effective prices.

To demonstrate the abilities of TMP Security to not only accept new contracts from client’s, but to formulate and present a plan intended to show how this will be achieved without compromising existing services levels.

We share your emphasis on the best practice principles and quality assurance. Our commitment to quality is illustrated by our client’s service standards, which are mandatory for all our clients.

A total commitment to invest time and expertise to research and collate a thorough understanding of each client’s needs.

To analyse every relevant problem and need before work commences. Logic, strategy, honesty and professionalism are the essence of our motivation.

All elements of the security Industry are inter-related. Whether we work for a small or large client, our strategy must be consistent with, and compliment, our client’s short and long term objectives.

Every assignment is pre-quoted and must be formally approved before work begins. The agreed quote is based on a supplied client brief, or alternatively, where a budget is provided.

Firm budget control is an important aspect of our policy.

Accepting New Contracts:

TMP Security has long been regarded by our currant clients as a boutique service provider, and not without reason. We have primarily provided a service within the Security industry relating to Uniformed Guards, Crowd Control, Covert Loss Prevention and Mobile Patrols.

We have however come to recognise the fact that our abilities to continue to provide the boutique service across a wider service base are achievable through focused management. With having accepted contracts since 1998, we believe that we have a unique relationship with our clients, whereby professionalism is not only expected, but also rewarded.

Although in the past, our main provision of service has been in the areas of Static Guards, Mobile Patrols teams, the New Year has brought about change. With the recent appointment of Steve Persson (General Operations Manager), he brings a fresh approach to TMP Security’s management style, service portfolio and strategy behind service provision.

TMP Security Management philosophy is this;

“Develop a unique and superlative product which is delivered only with unique and superlative service.”

TMP Management insists that the acceptance of any contract must be met with the correct staffing level resources. Having said that, it is not only a matter of having the correct staffing numbers, but the staff must possess the qualifications to meet the given task.

To be “Task Specific” when recruiting is of paramount importance, not only from the point of view of TMP Security so as to deliver its service promise, but to also consult with the Guards to establish their preferred duties and expertise. This brings harmony to the relationship and caters for the staffing levels in specific areas immediately.

Security Personnel:

First impressions countSecurity personnel are often the first contact that visitors experience and the front of house impression they create is important.Our company’s Business & Residential Security services, offer a wide variety of individual experience in the provision of personalized service.

Our greatest commitment is to maintain these high quality services and customer satisfaction.

Our Security Officers are all fully trained, and licensed through the Private Agents Registry, which is a division of the Victoria Police.

All Officers are selected on the basis of their training, presentation and grooming, communication skills, knowledge and experience.

Recruitment:

Due to the selection criteria and high expectations of TMP Security, It is a pre-employment requirement that they be able to provide the company with adequate number of references to substantiate that they are trust-worthy and of good character. The recruitment drive will be ongoing in order to remain available for new contracts within all market segments listed.

Dress and Discipline:

Our Security Officers Division is distinctively dressed in a company uniform. All officers are well presented, well groomed, highly trained and display the highest levels of professional behaviour at all times.

Our security personnel will also be carefully trained and uniformed to reflect the style and culture of each business.

All Security Officers remain customer focused, approachable and helpful, but always firm when enforcing your rules. Total Management Protection places great emphasis on customer and client satisfaction, the use of good communication skills and conflict resolution skills are used in the first instance.

The most important piece of equipment that these officers carry with them whilst on duty is their communication skills.

Standing orders and post duties are strictly adhered to.

Details of Uniform

The description of the Guards and Patrol uniform is as follows;

Shirt: White (Complete with shoulder Patch & Badges)Neck Tie: BlueTrousers: Navy BlueJacket Navy Blue Shoes: Black

Geographical Staffing:

The planning of geographical staffing levels when considering service level standards have been given due consideration within this Business Plan.

Including our existing staff, we specifically launched our recruiting campaign in order to that we may cater for skill levels, experience and geographical serviceability.

Our coverage area is now stronger as a result and extends to include without the necessity for staff to travel long distances.

Covert Loss Prevention:

The primary responsibility of a TMP covert operative is to detect and apprehend shoplifters within the guidelines provided by the client and the law. All covert operatives are instructed to conduct themselves without compromising the client’s corporate culture or shopping environment. Offenders detected by our covert operatives, will either be prevented or handed over to the police for prosecution, along with all relevant paperwork as required.

TMP covert operatives are highly trained in this specific area of crime prevention in comparison to staff that may make a false arrest (which can be very costly) or even be hurt if the apprehension is violent. We are devoted to provide a professional security service, based on quality and ethics, our aim will be to give you the friendly and efficient service you have every right to expect.

It is critically important to put in place measurements to capture results that support the return on investment. Total Management Protection provides detailed incident-related statistics on such key performance indicators as Apprehensions, Merchandise Recovery, Incidents, Hours per incident and Dollars recovered are collected and reported weekly.

TMP security will provide professional and well-trained Covert loss prevention operatives to your organization. All operatives used in our covert operations are required to attend additional training courses for the purpose of specializing in Loss Prevention within the retail sector.

The key to our approach is working closely with our clients to ensure we meet their needs, whether a large or small business.

Mobile Patrols

Total Management Protection provides a professionally operated mobile security patrol service, which is there to help prevent any unnecessary disruption to your business.

Our flexible services, which are normally shared with other clients, can be tailored to suit your needs, providing external and internal inspections with patrol officers checking all designated doors, windows, gates, locks and security lighting etc.

TMP Security also uses an electronic attendance verification system to ensure all call requirements are met. Furthermore we can supply attendance reports to our customers on a weekly or monthly basis should they be required.

Inspections of premises are random and unpredictable, increasing the deterrent value.

We also have a network of affiliates operating in all Regional and Country areas nationally that provide Mobile Patrol and Alarm Response services to our National clients.

Alarm Monitoring:

Protecting your business and home has never been more affordable. With a properly maintained and monitored security system, you are providing the best chance against Loss of Possessions and protection of your business and family.

Having your premises continuously monitored by our 24-hour grade A1 monitoring centre ensures that someone will be notified in case your alarm system activates.

Continuous back-to-base monitoring is a key feature of any TMP monitored security alarm system. A “monitored line” is an alarm system at a client’s premises that, upon activation, a dialler built into the control panel uses the telephone line to send a digital message to our central monitoring station. The control panel will transmit digital information to the central station receiver describing the premises location and the area that has triggered the alarm.

Information is then displayed on a computer terminal showing the name and address of the premises and the actions required to respond to the event in accordance with the client’s instructions and “HELP IS ON THE WAY”

Control Room:

The control room serves as our central communications, through which all our security personnel are directed and monitored.

We are a 24hr operation, a duty manager is on call at all times and supervisors are on the road each night, each of which has had extensive training in the field.

The Supervisors responsibilities are to monitor employee’s performance in the following areas:

Discipline. Adherence to standing operating procedure. Punctuality. Dress Code. Incident reporting. Adherence to client’s objectives.

Training and Supervision:

We wish to advise that Total Management Protection has developed an industry alliance with ‘Executive Security Training Provider’. In addition to upgrade training requirements, we shall be conducting consultation meetings with Executive Security Training in the near future regarding ongoing refresher and extra curricular training activities. With regards to supervision, we are pleased to advise that Total Management Protection enlists the services of Senior and Middle Management staff (5+) to provide supervisory duties 24 hours per day across all business units. All Senior and Middle Management staff is available and cross-trained to respond to any and all staff or client concerns at any time.

All our Security Officers are required to obtain Certificate Level III in Security Guarding, and attend Nationally Recognised Training Programs to Further Education within the Security Industry as required by the company and clients.

Our staff are experienced professionals, undergoing in-house training, and

In-house refresher courses update staff on any changes.

Assessment of Operatives will be based on the following: -

♦ Time Management - On and off jobs

♦ Skill Levels - Various applications

♦ Conduct - Feedback from clients via TMP

♦ Work Standards - Efficiency, Diligence, Record Keeping

♦ Personal Presentation - Shaved, shirt & trousers pressed & clean shoes.

Note: Where the need arises, additional Managers will be employed to assist in the supervision and monitoring of all field Operatives.

Business Premises:

As we completely understand and appreciate the need for confidentiality and the protection of our clients’ critical information, we have taken considerable steps to ensure that the level of protection is of a high standard. The same can be said for the information retained by this office regarding our employees’ information.

As a result, we can advise that we have implemented security measures that include a ‘Back to Base’ monitored alarm system which includes smoke detectors in the unlikely event of a fire.

All materials and information relating to clients’ and employees’ are contained within key locked fireproof file cabinets during non business hours.

Additionally, in recognition of the importance of protecting such information, we have implemented a Data Recovery / Crisis Management Strategy whereby daily backup disks’ are created and stored offsite.

Lastly, the business premises’ receives 4 Nightly Patrols from our own Patrol Officers as an additional precaution against unforeseen contingencies.

Technical Staff & Structure:

TMP Security has been fortunate in forging reliable and trustworthy working relationships with not only a number of highly experienced Operatives in the field of Security, but also Steve Persson, Steve brings a wealth of experience and technical knowledge regarding all aspects of the Security and Investigations Industries where Customer Service is a Key Performance Indicator (KPI).

TMP Security Managing Director Mr Nigel Fitton oversees the operations of the entire business unit and conducts a full analysis of TMP Security with a view to increasing its service level to our Industry.

A large part of this analysis involves ongoing staff assessment. A staff assessment program will be introduced and initiated in order that service standards are continuously met.

Equipment:

We use up to date two-way communication, with a regular maintenance program and back-up facilities are used whenever deemed necessary.

Motor Vehicles have full comprehensive insurance and are well maintained with regular inspections.

Insurance’s:

Total Management Protection Pty Ltd has Public Liability Insurance cover to the value of Ten Million Dollars.

Copies of our general liability insurance cover are available on request; all of our personnel are covered by CGU Workers Insurance (work cover).

Total Management Protection Pty Ltd is a fully owned Australian company, and operated by the Director.

Focusing on your complete security requirements, our business is your peace of mind.

Client List - Static Guard

Coles Group Australia Covert Operatives (Loss Prevention)

Sprighill Shopping Centre Cranbourne Uniformed Security, Mobile Patrols & Response

Best & Less Covert Operatives (Loss Prevention) Uniformed Security

Aldi Supermarkets Covert Operatives (Loss Prevention) Uniformed Security, Mobile Patrols

Eden Rise Shopping Centre Berwick Uniformed Security, Mobile Patrols & Response

City Of Casey Uniformed Security, Mobile Patrols, Alarm Monitoring & Response

Cardinia Club Pakenham Security Personnel, Alarm Monitoring & Response

Pickles Auction Group (Tullamarine, Sunshine Depot) Uniformed Security & Undercover Personal, Alarm Monitoring & Response

Berwick Mazda Patrols, Uniformed Security, Alarm Monitoring & Response

Toys R Us Covert Operatives (Loss Prevention) Security,

Dandenong Workers Club Security Personnel, Mobile Patrols

Wilsons Botanic Park Patrols, Uniformed Security, Alarm Monitoring & Response

CRS Real Estate Uniformed Security, Mobile Patrols

Berwick A&H Society Uniformed Security, Mobile Patrols

City Of Dandenong Uniformed Security Events

Client List Cont”

Brookfield Multiplex Constructions

Patrols, Uniformed Security, Alarm Monitoring & Response

New World Honda & Mercedes Benz (Fountain gate)

Uniformed Security & Patrols

Berwick Nissan & Kia


Hallam Jeep

Patrols, Uniformed Security, Alarm Response

Central Star Auto Haus (Fountain gate)

Uniformed Security, Alarm Monitoring & Response

Patterson Cheney Group


Cardinia Hotel Beaconsfield

Patrols, Alarm Monitoring & Response

Central Hotel Beaconsfield

Patrols, Alarm Response

Dandenong Nissan


Dandenong Kia


Lend Lease Primelife Retirement Villages

Uniformed Security, On Site Emergency Monitoring & Response

REFERENCES

Company Telephone No. Contact

Wilsons Botanic Park. (03) 9707 5818 Kassandra RossBerwick, Vic Manager

Pickles Auctions Group (03) 9933 0603 Chris BurkeTullamarine, Vic Branch Manager

Cardinia Club (59) 414 855 Brad FordPakenham, Vic General Manager

Central Star Auto Haus 8794 0900 Gary HendersonNarre Warren, Vic General Manager

Berwick Nissan 9796 1777 Nathan WitherowBerwick, Vic General Manager

Berwick Lodge Primary School 9707 1766 Henry GrossekBerwick, Vic Principal

Eastern Football League. (03) 9762 5766 Phil MurtonBoronia, Vic General Manager

Pakenham Racing Club. (59) 411 207 Michael HodgePakenham, Vic 0418 325 252 Racing Manager

Honda New World. (03) 8794 0000 John SpizzirriNarre Warren, Vic General Manager

Patterson Cheney (03) 9215 2230 James TsorlinisDandenong, Vic Site Manager

Company Profile Master 2015

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