Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or...
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Transcript of Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or...
![Page 1: Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or influence Express sincerity, interest or cooperativeness.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a8a0755034643688b5a78/html5/thumbnails/1.jpg)
Communications Essentials for Good Impressions
![Page 2: Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or influence Express sincerity, interest or cooperativeness.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a8a0755034643688b5a78/html5/thumbnails/2.jpg)
Communications Essentials for Good Impressions
• Project image of confidence• Demonstrate power or influence• Express sincerity, interest or
cooperativeness• Create trust• Recognize personal tension
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Communications Essentials for Good Impressions
What you do speaks so loud that I cannot hear what you say.
- Ralph Waldo Emerson, 19th century American essayist & poet
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Communications Essentials for Good Impressions
What’s wrong with this scenario?
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Communications Essentials for Good Impressions
93% of Communications is Non-Verbal
Body Language
Tone of Voice
Verbal
![Page 6: Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or influence Express sincerity, interest or cooperativeness.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a8a0755034643688b5a78/html5/thumbnails/6.jpg)
Non-Verbal Communication
• Body Language– Powerless– Overpowering– Powerful
![Page 7: Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or influence Express sincerity, interest or cooperativeness.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a8a0755034643688b5a78/html5/thumbnails/7.jpg)
Non-Verbal Communication
![Page 8: Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or influence Express sincerity, interest or cooperativeness.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a8a0755034643688b5a78/html5/thumbnails/8.jpg)
Non-Verbal Communication
![Page 9: Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or influence Express sincerity, interest or cooperativeness.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a8a0755034643688b5a78/html5/thumbnails/9.jpg)
Non-Verbal Communication
![Page 10: Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or influence Express sincerity, interest or cooperativeness.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a8a0755034643688b5a78/html5/thumbnails/10.jpg)
Non-Verbal Communication
Are you going to the store?
![Page 11: Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or influence Express sincerity, interest or cooperativeness.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a8a0755034643688b5a78/html5/thumbnails/11.jpg)
Non-Verbal Communication
• Tone of Voice– Powerless– Overpowering– Powerful
![Page 12: Communications Essentials for Good Impressions. Project image of confidence Demonstrate power or influence Express sincerity, interest or cooperativeness.](https://reader035.fdocuments.in/reader035/viewer/2022070307/551a8a0755034643688b5a78/html5/thumbnails/12.jpg)
Verbal Communication
• Effective speaking– One on one conversations– Speaking in front of groups
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Verbal Communication
• Building rapport– Small talk– Matching non-verbal signals• Body movements, facial expressions, gestures
– Matching verbal signals• Rate of speech• Vocabulary• Language
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Verbal Communication
Visual Auditory Kinesthetic
Look Hear Grasp
Imagine Tell Feel
Clear Resonate Hard
Focused Listen Scrape
See how this works That sounds right Stay in touch
Get a different perspective Clear as a bell Catch your drift
Take a peak Voiced an opinion My gut is telling me
http://blog.ernestsemerda.com/2010/03/26/primary-human-modes-list-words/
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Verbal Communication
• Public speaking– Know audience– Know your surroundings– Be clear on objectives– Mix stories and data– Involve audience– Develop effective speaking style– Practice
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Communications Essentials for Good Impressions
We have two ears and one mouth so that we can listen twice as much as we speak.
- Epictetus, 1st century AD Greek philosopher
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Listening Skills
• Listening vs. hearing• Effective communicator listens
THROUGH words• Requires preparation – Treat as mental task, practice– Recognize personal biases/
paradigms– Avoid communication barriers– Accept responsibility for
understanding
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Listening Skills (cont’d)
• Establish rapport– Physical actions– Show desire to listen
• Pay attention– Focus on main ideas– Take notes– Mentally evaluate and summarize– Avoid distractions
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Listening Skills (cont’d)
• Provide feedback– Reflect by paraphrasing– Ask questions to clarify
• Defer judgment– Allow speaker to finish– Remain open-minded– Finish listening before starting
to speak
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Listening Skills (cont’d)
• Respond appropriately– Respond with candor and
honesty– Assert comments respectfully– The Golden Rule
To listen well is as powerful a means of communication and influence as to talk well.
- John Marshall; Chief Justice, US Supreme Court, 1801-1835
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Communications Essentials for Good Impressions
• Body language and tone of voice are as important as the content of what you say
• The way you speak has a powerful effect on people’s first impressions of you
• Communication is a two-way street, and you have to actively listen to hear, and understand what others have to say