Communication Skills

COMMUNICATION SKILLSChapter 9

Bell Activity

• Define key terms and write a quick paragraph on

what communication techniques you think are

important for business and why.

Why is this important?

• Managers spend most of their time

communicating, so it is important that they

develop effective communication skills.

Copyright © Glencoe/McGraw-Hill Slide 4 of 12

BUSINESS MANAGEMENTReal-World Applications & Connections

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Section 9.1Developing Communication Skills

What Is Communication?

• inform • assess• command • influence• instruct • persuade

Communication is the act of exchanging information. It can be used to:



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Communicating in the Business WorldManagers communicate every day and spend about three-quarters

of the day in communication with others.



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Why is communication an important management skill?

1. Managers must give direction to the people who work for them.2. Managers must be able to motivate people.3. Managers must be able to convince customers that they should

do business with them.4. Managers must be able to absorb the ideas of others.5. Managers must be able to persuade other people.



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Understanding the Audience

1. What does the audience already know? 2. What does it want to know? 3. What is its capacity for absorbing information? 4. What does is hope to gain by listening? Is it hoping to be

motivated? Informed? Convinced?5. Is the audience friendly or hostile?



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Developing Good Listening Skills



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One way to be a good listener is to be an active listener.

Active Listening

One way to be a good listener is to be an active listener.

1. Identify the speaker’s purpose.2. Identify the speaker’s main ideas.3. Note the speaker’s tone as well as his or her body language.4. Respond to the speaker with appropriate comments, questions, and body language.



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Fig 2-1

Nonverbal Communication

• eye contact• with facial expressions and gestures• by raising or lowering their voices• by the way they dress• by the way they walk

People also communicate without words, or nonverbally, in the following ways;

Activity

Listening Skills• Pair up• Decide if you are partner A or B• Sit back to back with desk in front of you• Wait for my instructions

Homework

• Facts and Ideas Review P. 209 1-4

• Critical Thinking Activity P.209 1-3

Communication Skills

Documents

Transcript of Communication Skills