COMMUNICATION SKILLS

WHAT IS COMMUNICATION

Communication is all about experiencing the following:

Hearing Smell

SeeingTaste Touch

Communication skill is the ability to use language and express information.

Effective communication skills are a critical element in your career and personal lives.

COMMUNICATION SKILL – WHAT IT CAN DO FOR YOU AND HOW CAN IT HELP YOU.

To change behavior

To get action

To ensure understanding

To persuade

To get and give information

THE MOST COMMON WAYS TO COMMUNICATE ARE:

Speaking. Writing. Visual Image. Body Language.

DIFFERENT TYPES OF COMMUNICATION THAT ARE SEEN:

On the basis of organization relationship

Formal

Informal

On the basis of Flow

Vertical

Crosswise/Diagonal

Horizontal

On the basis of Expression

Oral

Written

Gesture

SEMANTIC BARRIERS OF COMMUNICATION.

Symbols with

different meaning

Badly

expressed

message

Fault

y tr

ansl

ati

on

Un-C

larifi

ed

assum

ption

Specialis

t’s

language

ORGANIZATIONAL BARRIERS

Organizational policy, rules &

regulation

Stat

us rel

atio

nCom

plexity in

organization

COMPONENTS INVOLVED IN COMMUNICATION.

•the words we choose

Verbal Messages

•how we say the words

Para-verbal Messages

•our body language

Nonverbal Messages

THESE THREE COMPONENTS ARE USED TO:

Send Clear & Concise

Messages

Receive and Correctly

Understand Messages Sent to Us.

COMPONENTS OF GOOD AND EFFECTIVE COMMUNICATION.

Adequacy

TimingIntegrity

Clarity

TIPS TO GOOD COMMUNICATION SKILLS

Maintain eye contact with the

audience

Body awareness

Gestures and expressions

Convey one's thoughts

Practice effective communication

skills

EFFECTIVE COMMUNICATION

It is two way.

It involves active listening.

It reflects the accountability of speaker and listener.

It utilizes feedback.

It is free of stress.

It is clear.

THANK YOU