COMMUNICATION SKILLS

Communication concepts

Origin of language

Symbols Gestures Smoke signals Drum beating Bells Pictures Grunts Alphabets Numbers

What do communication cater to?

Why is it sometimes so hard to make people understand us?

Is it possible to be a better communicator?

What are the main obstructions to effective communication?

Can we make people hear what we are saying?

Definition: sharing of thoughts, ideas and perceptions is called communication

Ways of communication

Verbal Face to face

interaction Telephonic

conversation Presentations etc

Non verbal Written expression Gestures Postures Facial expressions

Two terms

COMMUNICATION COMMUNICATIONS

The exchange of a message between two individuals.

The plural refers to technology of message transmission.

Skills of a good communicator

Speaks and writes clearly Listens to other people Respond to others effectively Use appropriate non-verbal behavior

The communication process

•Message

•Interference

•Feedback

channel

sender

receiver

The communication process

SENDER RECEIVER

Is influenced by : Feelings Attitudes Values Experiences Culture Self esteem

Is influenced by : Feelings Attitudes Values Experiences Culture Self esteem

The communication process

The difference between the sender and receiver lies in the channel.

The communication process

SENDER RECEIVER

Speak clearly Ask for feedback

Pay attention Give feedback

Communication barriers

Interference:Rank , status, power, Equipment failureWrong channelAmbiguityEmotional stateFear of changeDenial

How to overcome these barriers?

Be confident. Be very clear about

what you want. Set your goals.

Do not ask “did you understand?”

Always repeat your instructions.

Look for a feedback.

6 ways of non-verbal communication

Eye contact Facial expressions Posture Gestures Distance Paralinguistic's

Eye contact

Eye is the most effective and direct part of communication.

Direct eye contact shows confidence.

Facial expressions

Smile covers most part of your facial expression.

Smiling is a powerful cue that transmits: Happiness Friendliness Warmth Liking Affiliation

Gestures

Without gestures you’d be taken as stiff and boring!

Be lively, animated while talking. Nod your head while giving feedback.

Posture

Stand erect , not rigid Lean a bit forward to display warmth. Walk and talk Be vigilant Distance

Paralinguistic’s

Tone Pitch Rhythm Intonation Loudness

CONCLUSION Be pleasant, confident, tend to

listen carefully, and speak clearly.

Conceived, presented and made by:

Ms . Wardah AzharTotal time required: 10-15 mintsReferences:Slideshare.netInterpersonal skillsThe world book encyclopedia volume P & S.