Communication Principles

DAPHNIE S. MONTEVERDE, LPT

COMMUNICATION IS UNAVOIDABLEAxiom:

One can’t not communicate. It is essential to consider the unintentional messages you send.

COMMUNICATION OPERATES ON 2 LEVELS

2 KINDS OF MESSAGES

1. CONTENT MESSAGES-information about the topic under discussion

2. RELATIONAL MESSAGES-signals indicating how they feel about one another

RELATIONAL MESSAGES

Variety of attitudes:1. AFFINITY-the degree to which communicators like the other

person in general or a particular message that is being sent.

2. CONTROL-the amount of influence in that situation

COMMUNICATION IS IRREVERSIBLE

And offhand comment or a critical remark uttered in the heat of conflict can haunt you long afterward.

COMMUNICATION IS NOT A PANACEA

Misunderstandings and ill feelings can increase when people communicate badly.

Using Communicatio

n NetworksDAPHNIE S. MONTEVERDE, LPT

Communication Networks

System for structuring who will communicate with whom

Formal Communication Networks

-are systems designed by the management to dictate who should talk to whom to get a job done

ORGANIZATIONAL CHARTS- provide a clear guideline of who is responsible of a given task and which employees are responsible for other’s performance