COMMUNICATION Passing of message from one person to another Transmission of meaning.
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Transcript of COMMUNICATION Passing of message from one person to another Transmission of meaning.
![Page 1: COMMUNICATION Passing of message from one person to another Transmission of meaning.](https://reader036.fdocuments.in/reader036/viewer/2022062500/5697bff61a28abf838cbe510/html5/thumbnails/1.jpg)
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COMMUNICATION
Passing of message from one person to another
Transmission of meaning
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COMMUNICATION
Communication is a skill that you can learn.
It is like riding a bicycle or typing.
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COMMUNICATION
Communication is the art of being understood.
Communication is the dissemination of information and understanding from one person to another.
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sender Receiver
Feedback
COMMUNICATION PROCESS
Message
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The sender.
The sender has an idea.
Encodes the idea into message.
Message travels through the channel.
Noise in the transmission process.
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Receiver get the message.
Receiver decodes the message.
Action by the receiver.
Feed back.
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OBJECTIVES OF COMMUNICATION
To be received.
To be understood.
To be accepted.
To get action.
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WHOM
WHERE WHEN
WHAT
WHY
HOW
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CLASSIFICATION
FORMAL INFORMAL
VERTICAL HORIZONTAL
DOWNWARD UPWARD
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A
1
C
2
E
B
D
F
1 UPWARD
2 DOWNWARD
3 HORIZONTAL
3
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TYPES OF COMMUNICATION
1. VERBAL
2. NON-VERBAL
VERBAL NON-VERBAL
WRITTEN ORALBODY
LANGUAGE
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VERBAL
• WRITTEN
• ORAL`
WRITTEN Letters, circulars
ORAL Direct talks, telephones.
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MEDIAS FOR COMMUNICATION
1. AUDIO – Radio
2. VISUAL – Cinema slides
3. AV – TV and cinema
4. ORAL – Letters, circulars
5. WRITTEN – Direct talk/ Telephones.
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NON VERBAL
1. Gesture
2. Postures
3. Orientation
4. Eye contact
5. Body contact
6. Proximity
7. Head nodes
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BARRIERS OF COMMUNICATION
•SEMENTIC•PSYCHOLOGICAL
•ORGANISATIONAL
• PERSONALITY
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BARRIERS OF COMMUNICATION
•DIFFERENT IN PERCEPTION
•JUMPING TO CONCLUSION
•STEREW TYPING•EMOTION
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BARRIERS OF COMMUNICATION
•LACK OF KNOWLEDGE
•LACK OF INTEREST•DIFFICULTIES IN SELF EXPRESSION
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TEN COMMANDMENTS
OF LISTENING•Stop talking•Put the talker at ease•Show him that you want to listen
•Remove distraction•Empathize with him
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TEN COMMANDMENTS
OF LISTENING•Be patient•Hold your temper
•Go easy on arguments and critcism
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EFFECTIVE COMMUNICATION
C – CLEARO – OBJECTIVEM – MEANINGFULM – MESSAGEU – UNDERSTANDN – NEED BASED
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I – INTERESTINGC – CORRECTA – AUTHENTICT – TIMELYE - EMPHATHETIC