Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor,...
-
Upload
jaylen-roth -
Category
Documents
-
view
214 -
download
0
Transcript of Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor,...
![Page 1: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/1.jpg)
Communication in Health CareMayo Clinic Florida Experience
Galen Perdikis, MDAssociate Professor, Plastic SurgeryAssociate Dean Mayo School of Health Sciences
UNF Collaborative, May 2013
![Page 2: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/2.jpg)
The Harsh Reality
![Page 3: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/3.jpg)
The Past
• 9 year experience• 3 modules– Basic Communication
• PEARLs, Patient Centered Care, Listening
– Diversity– Team Work is REAL
• SBAR• Stop the Line
• Different approaches to the ‘roll out’
![Page 4: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/4.jpg)
Teamwork
Reflective
Listening
PEARLS
PositiveAsserti
on
Relationship BuildingWork in partnership with all colleagues for the genuine
concern and well being of our patients
and othersEffective
Communication
Listen for understandingto the diverse opinions
of others
Assertion
Empowered to voicemy opinion and trust that
it will be heard
Leading withMutual Respect
Treat one another with respect and courtesyAcknowledge and value the contributions
of others
Tools
SBAR
![Page 5: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/5.jpg)
The Present
• All new staff physicians & residents• Module 1 and module 2
• All new allied health staff• New employee orientation
• CTS: Commitment to Safety (Team work)
• Coaching
![Page 6: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/6.jpg)
The Future
• CTS: Commitment to Safety– Team based training
• Cultural • Team Behaviors• Learning Process
• Coaching• Simulation and/or real time, individual or division
• New curriculum & faculty development
![Page 7: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/7.jpg)
Surgical Perspective
• 3 modules – completed• CTS – Team work behaviors– Checklists– Pre-briefs and Debriefs (Huddles)– Time outs
• NSQIP – National Surgical Quality Improvement Program
• FSCI – Florida Surgical Care Initiative
![Page 8: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/8.jpg)
Challenges
• Changes in leadership• Changes in faculty• Other institutional priorities• New data (Avatar)• Time and Money!
![Page 9: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/9.jpg)
Strengths
• Institutional strength• Simulation center• Key driver: Terri Veneziale• Resilient CIH faculty• Time & Money!
![Page 10: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/10.jpg)
Are we getting there?
Teamwork between MDs, nurses and Staff
![Page 11: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/11.jpg)
Are we getting there?
Overall Level of Safety
![Page 12: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/12.jpg)
Are we getting there?
![Page 13: Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health.](https://reader036.fdocuments.in/reader036/viewer/2022062511/551a09c85503462e378b4c11/html5/thumbnails/13.jpg)
Are we getting there?