Communication DNA Demonstration

Our turnkey online system uses cutting-edge technology platforms for matching customers to employees and solutions from phone call to service delivery.

The system is powered by an independently validated Communication DNA Discovery Process.

Real-Time Customizationof Sales, Marketing and Service Activities

Using the Communication DNA Discovery Process

The Communication DNA Discovery Process• The Communication DNA Discovery Process

is completed online• The responses are calculated by our system

& key behavioral motivations are identified• Each participant will be identified as one of

four primary unique Communication DNA Styles

Company Website Example

Customer visits company web page

Customer completes the Communication DNA Discovery Process

Communication DNA Discovery Process Results

Email CRM

DNA Administration System

Knowing the Customer’s Communication DNA Style

Click Here to view ExampleCommunication DNA Report

• The Premium Communication DNA Report

•The DNA Customized ExperienceTM Report

•The DNA Customer ServiceTM Report

•The DNA Sales Adaptation ReportTM

*In addition to these reports, additional solutions and services available include powerful questions, customized messaging, customer segmentation and advisor-product matching.

Enterprise Reports Include:

Communication DNA Enterprise Reports

DNA Administration SystemEnterprise Reports

The insights included in our comprehensive DNA Relationship System™ Insights Report provide you with specific guidelines to customize the experience for your employees and customers to help them live and work with meaning, based on their unique Communication DNA styles.

DNA Relationship System™ Insights ReportProviding specific guidelines for you to customize the

experience for your employees and customers

A Comprehensive Report to Guide Your Engagement Process

The System Overview: How You Can Use the Communication DNA in Your Business

Creates and Increases Higher Levels of Sustainable Customer Engagement

Segment & Match

Customers to Advisors and Employees

•Based on their communication style

Tailor Your Workflows

•Based on their communication style & specific needs

Provide Customized Experiences

•Based on their communication style & specific needs

Solution Matching

•Match your customer to the right solutions

Powerful Strength based

Discovery Questions

•Based on their communication style

Customized Messaging

•Send personalized messages based on their communication style and Interests

1. Segmenting Your Customers

1. Segmenting your CustomersThe DNA Customer Segmentation ReportTM

2. Tailor Your Work Flows

Navigating Customer Workflows

Easily navigate your customer workflows with our specific workflow guidelines for each of the four Communication DNA Styles.

2. Tailor Your Work Flows

2. Tailor Your Work FlowsDNA Client Service ReportTM

3. Provide Customized Experiences

3. Provide Customized ExperiencesDNA Customized Experience ReportTM

3. Provide Customized Experiences

4. Solution Matching

4. Solution Matching

Save time for yourself and your customers by offering the right solution the first time.

5. Powerful Strength Based Discovery Questions

5. Powerful Strength Based Discovery QuestionsA Series of Powerful Questions Reports

6. Customized Messaging

Messages to Inspire and Encourage

6. Customized MessagingSend Personalized Messages Based on Communication Style and Interests

Help your customers and employees to grow while developing an enhanced relationship with them.

Messages to Build a Quality Life Goal-Setting

Messages to Engage Passion at Work

Stability

Help your customers and employees to grow while developing an enhanced relationship with them.

Messages to Inspire and Encourage

6. Customized MessagingSend Personalized Messages Based on Communication Style and Interests

Contact us for Additional Information:

inquiries@communicationdna.com

http://www.communicationdna.com

770-274-0311