COMMUNICATION, CONFLICT, AND STRESS REVIEW

RULES

• EACH TEAM WILL ELECT A CAPTAIN• ALL TEAM MEMBERS WILL DECIDE ON THE CORRECT

ANSWER• ONLY THE CAPTAIN WILL WRITE AND VERBALLY

RESPOND• CORRECT ANSWER EARNS THE TEAM 5 POINTS• ON A ROTATIONAL BASIS, IF THE TEAM HAS THE

CORRECT ANSWER, THEY MAY HAVE AN OPPORTUNITY FOR BONUS POINTS

• TEACHER’S RULINGS ARE FINAL

QUESTION 1

• IF A PERSON BLURTS OUT SOMETHING INAPPROPRIATE DURING A CONVERSATION, WHICH COMMUNICATION SKILL DID THEY NOT USE?

• ANSWER: THINK, THEN SPEAK

QUESTION 2

• AS JOHNNY IS EXPLAINING WHAT HAPPENED, HE BEGAN TO RAMBLE AND GIVE DETAILS THAT DID NOT MATTER. WHICH COMMUNICATION SKILL DOES THIS REPRESENT?

• ANSWER: MAKE CLEAR, SIMPLE STATEMENTS

QUESTION 3

• AS SUSIE WAS TELLING JAN WHAT SHE FELT, SHE BEGAN TO CRY. WHICH COMMUNICATION TECHNIQUE IS THIS?

• ANSWER: BE HONEST WITH THOUGHTS AND FEELINGS

QUESTION 4

• AS TWO TEACHERS WERE TALKING IN THE HALL, FRANK INTERRUPTED AND ASKED TO GO TO HIS LOCKER. WHICH COMMUNICATION TECHNIQUE NOT USED DOES THIS REFER TO?

• ANSWER: WAIT YOUR TURN

QUESTION 5

• LIST THE 4 PARTS OF AN “I” MESSAGE.• ANSWER:– I FEEL– WHEN– BECAUSE– I NEED or I WANT or CAN YOU

QUESTION 6

• WHY ARE “I” MESSAGES USED?• ANSWER: TO EXPLAIN HOW YOU FEEL

WITHOUT MAKING SOMEONE ELSE ANGRY

QUESTION 7

• WHAT ARE THE 2 WAYS WE LEARNED THAN CAN SOLVE CONFLICT?

• ANSWER: NEGOTIATION AND MEDIATION

QUESTION 8

• NAME SOMETHING NEGOTIATION AND MEDIATION HAVE IN COMMON

• ANSWER: MAY VARY– RESOLVES CONFLICT– AVOIDS GETTING ANGRY– USES COMMUNICATION SKILLS– INVOLVES COMPROMISE FROM ORIGINAL STANCE

QUESTION 9

• WHAT DONT MEDIATION AND NEGOTIATION HAVE IN COMMON?

• ANSWERS: WILL VARY– MEDIATION NEEDS A THIRD PARTY TO MAKE A

DECISION, NEGOTIATION DOES NOT– MEDIATION: PARTY’S TALK TO MEDIATOR,

NEGOTIATION PEOPLE TALK TO EACH OTHER

QUESTION 10

• WHO CAN USE THE “TALK” STRATEGY ?• ANSWER: ANYONE

QUESTION 11

• WHOSE SIDE IS THE MEDIATOR ON?• ANSWER: NEITHER

QUESTION 12

• WHAT DOES THE WORD “CHRONIC” MEAN?• ANSWER: ONGOING

QUESTION 13

• WHEN USING CONFLICT RESOLUTION SKILLS, BE SURE TO INTERRUPT ONLY WHEN NECESSARY. (TRUE OR FALSE)

• ANSWER: FALSE, NEVER INTERRUPT

QUESTION 14

• WHAT IS THE NAME FOR NEGATIVE STRESS?• ANSWER: DISTRESS

QUESTION 15

• IN GENERAL, WHAT IS A STRESSOR?• ANSWER: ANYTHING THAT CAUSES STRESS

QUESTION 16

• WHAT IS ANOTHER TERM FOR FEELINGS OF UNCERTAINTY OR WORRY?

• ANSWER: ANXIETY

QUESTION 17

• LIST 2 SHORT TERM STRESS SYMPTOMS• ANSWERS: WILL VARY– HEADACHES– FAST HEARTBEAT– SWEATING– UPSET STOMACH– STIFF NECK– HEAVY BREATHING– BACK/SHOULDER PAIN

QUESTION 18

• NAME 2 SYMPTOMS OF LTS.• ANSWERS: WILL VARY– WEAK IMMUNE SYSTEM– HEART ATTACK/DISEASE– STOMACH PROBLEM– CHRONIC NECK, BACK PAIN– ACNE– ANXIETY, CRANKINESS, MOODY

QUESTION 19

• WHAT IS THE HORMONE RELEASED DURING THE FIGHT OR FLIGHT RESPONSE?

• ANSWER: ADRENALINE

QUESTION 20

• NAME 2 STRESS MANAGEMENT TECHNIQUES• ANSWERS WILL VARY– SLOW, STEADY, CONTROLLED BREATHING– BUDGETING YOUR TIME– BEING REALISTIC– GOOD NIGHT’S SLEEP– WATCH YOUR THOUGHTS– SOLVE THE LITTLE PROBLEMS– EXERCISE