What is Communication ????

• Getting others to understand and accept your ideas!!

Content:• 7% WORDS– Words are only labels and the listeners put

their own interpretation on speakers words

• 38% PARALINGUISTIC– The way in which something is said - the

accent, tone and voice modulation is important to the listener.

• 55% BODY LANGUAGE– What a speaker looks like while delivering a

message affects the listener’s understanding most.

verbal and non verbal:

Deepti Singh

To Comprehend;What makes a good communicator?

Clarity

Integrity Timing

Adequacy

Hearing

Seeing

Smell

Touch

Taste

Communication is a Series of Experiences of

Deepti Singh

Communication Process

SENDER RECEIVER

Feedback

receiver sender

Communication is the process of sending and receiving information among people…

Noise

Use of channel to transmit the message

Barriers to Communication

• A barrier reduces or changes the quality of the message being transmitte

Types 1. Physical 2. PsychologicalPoor health Lack of ConcentrationSound / noise Attitude and biasUnsuitable temperature Lack of self

disciplineDistractions Low emotional state

Prenotions

What can you see?!!

HOW TO COMMUNICATE?

So………

Effective Communication

1. Plan your communication

• maintain clarity of purpose “why”,

• maintain clarity of idea, “what”.

2. Choose the medium

• language

• style

• semantics

Effective Communication

3. Remove barriers ……. build gateways

DO’s DON’Ts- seek first to understand - remove all

prejudices and then to be understood - overcome any

distractions- empathize with other people - reduce length of - values, beliefs, needs & sentiments -

communication channel- use a common language- clarify ideas before communicating

4. Active Listening (Imp of all )• Listen with an open mind• Make an effort to understand• Empathize ……..reflect understanding• Be aware of what is said and what is not said• Don’t jump to conclusions……draw conclusions

5. Feedback• Check for accurate receipt of message• Check action/outcome in relation with the intent of the

message.• Improve/alter message, if required.

Effective Communication

The Art of Listening

Listening needs an• ability to concentrate• a genuine desire to understand the other persons point

of view• sensitivity to needs, emotions and body language• humility - “I am not right alone, you might have a point

and I respect you”• a belief that other people are important and worth

listening to

Poor Listeners• The fidget : “Why are you telling me ?”• The aggressive listener : tries too hard and as a result

scares people.• The pseudo - intellectual : hears only ideas and not the

emotions behind them• The passive listener : :I agree with whatever you say”• The inaccurate listener :”I can’t concentrate”

The Art of Listening

How to be a good listener,

• Ask questions

• Reflect feelings

• Let your body give reassuring messages. Nodding, arms apart, legs not crossed, erect forward posture. All these give non-verbal messages that you are listening.

• Know your prejudices. You must discount from all those matters towards which you are biased or passionate.

• Avoid making snap judgments

• Avoid anger. It always gets the better of you.

The Art of Listening

Communication styles

AssertiveAssertive

Pushing hard without attacking; permits others to influence outcome; expressive and self-enhancing without intruding on others.

Good eye contact; Comfortable but firm posture; Strong, steady and audible voice; Facial expressions matched to message; Appropriately serious tone; Selective interruptions to ensure understanding.

Direct and unambiguous language; No attributions or evaluations of others’ behavior; Use of “I” statements and cooperative “we” statements.

Nonverbal Behavior Nonverbal Behavior Verbal BehaviorVerbal Behavior

Description Description Pattern Pattern PatternPattern

AggressiveAggressive

Nonverbal BehaviorNonverbal Behavior Verbal Behavior Verbal Behavior

Description Description Pattern Pattern Pattern Pattern

Taking advantage of others; Expressive and self-enhancing at others’ expense.

Glaring eye contact; Moving or leaning too close; Threatening gestures (pointing finger; clenched fist); Loud Voice; Frequent interruptions.

Swear words and abusive language; Attributions and evaluations of others’ behavior; Sexist or racists terms; Explicit threats or put-downs.

PassivePassive

Nonverbal BehaviorNonverbal Behavior Verbal Verbal BehaviorBehavior

Description Description Pattern Pattern Pattern Pattern

Encouraging others to take advantage of us; Inhibited; Self-denying.

Little eye contact; Downward glances; Slumped postures; Constantly shifting weight; Wringing hands; Weak or whiny voice.

Qualifiers (“maybe,” “kind of” ); Fillers (“uh,” “you know,” “well”); Negaters (“it’s really not that important,” “I’m not sure”).

Lets check our learning!!!