Communication skills & effective listening
-
Upload
rasha-khaled -
Category
Entertainment & Humor
-
view
451 -
download
3
description
Transcript of Communication skills & effective listening
WhatI can tellyou in this presentation???
HELPFULFUNNY
SIMPLEBoooom
IF THERE
IS ONEThing youTakeWithYou
FromThis
presentation...
EFFECTIVE LISTENING not
Hearing
I‘LL TELL YOU ABOUT 2 THINGS TODAY.
What do I mean by that? I‘ll show you:
HOW
COMM
UNICA
TE
LISTEN
Your message has to be Understood
LET’S
GO
COMMUNICATION
Communication process
feedback
message message messagemessage
Be aware of
Verbal and
Non verbal Communication
Body Language is crucial
Communicate with your eyes
Non-verbal60%
tone30%
words10%
Communication transmitted through
TONALITY Why don’t I take you to dinner tonight ?
Why don’t I take you to dinner tonight ?Why don’t I take you to dinner tonight ?
It’s not what you say it’s
what you do.Action do speak
louder than words
Communication is
Two Way
Communication network types:
Grapevine
How to reduce the negative consequences of rumors?
Distortions in Communication
Ways of communication
Aggressively
Passive
ly
Assertively
LISTENING
Five levels of listening
• Ignoring:Neglect or give no attention.
• Pretending:Trying to show that you care.
• Selective listening:Select parts of the conversation and ignoring the rest.
• Attentive listening:Paying attention to every minor detail.
• Empathic listening
Understand what is being said
Most people don’t listen with the intent to understand but they listen with the intent to reply !
“The skill of empathic listing will not be effective unless they come from a sincere desire to understand”
Show presence in the
conversation
Focus attention
completely on the speaker
Make the speaker
feel important
Show acceptance & appreciation
Barriers to Listening
Men
• Emphasize status, power, and independence.
• Complain that women talk on and on.
• Offer solutions.• To boast about their
accomplishments.
Women
• Establish connection and intimacy .
• Criticize men for not listening.
• Speak of problems to promote closeness.
• Express regret and restore balance to a conversation.
MYSELF
• I want my department to …..
• My staff• My objective• All women are
…..
• We want our department to …
• Our team• Our objective• Discriminating!
Johari window
Least Self-Revealing Least Difficult to Discuss 1. I will tell you how Kendall felt about Kim, neither
person being present.2. I will tell you how Kendall feels about Kim, neither
person being present.3. I will tell you my past feelings about Kim, who is not
present.4. I will tell you my present feelings about Jim, who is not
present.5. I will tell you my past feelings about you.6. I will tell you my present feelings about you.7. I will tell you my past feelings about myself.8. I will tell you my present feelings about myself.Most Self-Revealing Most Difficult to Discuss
Fears associated with self-disclosure
• Uncertainty about how the information is going to be received and utilized.
• May be judged harshly by others.• Things said in one context might be
repeated in an unrelated context.• Disclosed information may be revealed to
someone else.• Willingness to share my be perceived as a
weakness or shortcoming.
Benefits of self-disclosure?
- Sense of psychological relief.- Validate our perceptions of reality.- Reduce stress and tension.- Improves us physiologically.- Clear lines of communication with
others.- Strengthened, enhanced
relationships.- more coworker enjoy working
together so more productivity.- Create a trusting environment.- Increasing self- awareness.
EFFECTIVE LISTENING
TO ACHIEV
E
Connect Emotionally and Rationally
Avoid Autobiography
Avoid Order
Avoid Ambiguity
Check Understanding
Seek to understand, then to understood, gain experience,
other respect, and to be wise. “Gandhi”
“Don’t criticize someone until you
have walked a mile in their shoes”
Thanks