Communicate or Complicate

8/3/2019 Communicate or Complicate

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Mrigakshi 1

Good, Better, BestNever let them Rest;

Till good is Better

Better is Best



Mrigakshi 2

COMMUNICATE

OR

COMPLICATE By.

Mrigakshi Sharma



Mrigakshi 3

What do you think this

couple is communicating

non-verbally?

Look at them carefully.Click the button to see if

you are correct.



Mrigakshi 4

If you thought that they are flirting and are romantically interested in each other, you are most likely correct.

Look at their facial expressions, the casual postures,

and the closeness of their bodies.



Mrigakshi 5

What do you think the chief petty

officer (in khaki)

is communicating non-verbally to

the enlisted men

in this group? Do you think hismessage would be

understood if the sailors saw but

did not hear him?

Click the button to see

if you are correct.



Mrigakshi 6

If you thought that the chief

petty officer was aggressively

correcting the behavior of the

sailor, you are right.

His body language is sufficientto communicate his strong

disapproval without using any

words.



Mrigakshi 7

NON-VERBAL

COMMUNICATION

Communication is far more than speechand writing.

We are communicating in many differentways even when we are not speaking.

Growing up in a society, we informally learn how to use gestures, glances, slightchanges in tone of voice, and other

auxiliary communication devices to alter oremphasize what we say and do.



Mrigakshi 8

LANGUAGE

PARA LANGUAGE

Writing

Speech

Kinesics

Tone of Voice

Proxemics

Dress Attire

COMMUNICATION

PROCESS



Mrigakshi 9

PARALANGUAGE

Linguists refer to all of these auxiliary

communication methods as paralanguage It is part of the redundancy in communication

that helps prevent ineffective communication.

The paralanguage messages that can beobserved through face to face contact alsomakes it more difficult to lie or to hideemotions.



Mrigakshi 10

LANGUAGE

PARA LANGUAGE

Writing

Speech

Kinesics



Mrigakshi 11

K INESICS

The most obvious form of paralanguage isbody language or kinesics

This is the language of gestures,expressions, and postures.

This is an important and critical mode of communication and it differs from place toplace



Mrigakshi 12

Test your knowledge of North

American body language.

Look at the couple walking

together. What does it mean

to be so close with their armsaround each other this way?

Could they be strangers?

Click the button to see if you

are correct.



Mrigakshi 13

If you thought that they must know

each other very well and are

romantically involved, you are

probably correct, especially if they

continue to walk in this way for morethan a few minutes.

Note where their hands are resting.

In North America, this sort of publicdisplay of affection is acceptable, but

it would be scandalous in conservative

Moslem societies.



Mrigakshi 14

D I D YOU K NOW????

Only 7% of what we communicate is the words that

we speak... 55% would be communicated

through our body language, and 38% throughthe tone of voice.



Mrigakshi 15

BO D Y LANGUAGE

Body language is a term for communication

using body movements or gestures instead of,or in addition to, sounds, verbal language or

other communication.

It forms part of the category of paralanguage, which

describes all forms of human communicationthat are not verbal language.



Mrigakshi 16

TYPES OF BO D Y

LANGUAGE

Facial Expressions Gestures

Body Postures



Mrigakshi 17

FACIAL EXPRESSIONS

The face has many muscles that move

several areas of the face. Each combination

of movements of the following face elementscommunicates a state of mind:

Eyebrows

Eyes

Nose

Lips

Tongue

Jaw



Mrigakshi 18

Which expression is it?

Joy Anger

Fear

Disgust

Surprize

Contempt



Mrigakshi 19

Mouth wide

Lips upturned Involves mouth

and eyes when theexpression honest




Mrigakshi 20

J OY

Marked by smiling True smiles involve facial

muscles around mouth and

eyes



Mrigakshi 21

Eyebrows and forehead arecreased

Mouth may pulled tightly withteeth clenched or possibly opened;developed evolutionarily tointimidate enemies

Eyes looking straight ahead;again, may have developed to helppeople see the danger more clearly




Mrigakshi 22

Eyebrows andforehead are creased

Mouth may pulled

tightly with teethclenched or possibly opened; developedevolutionarily tointimidate enemies

Eyes looking straightahead; again, may have developed to helppeople see the dangermore clearly

FEAR



Mrigakshi 23

Brow is furrowed

Lips tightly pursed

Teeth may be clenched Creases between eyes at

bridge of nose

Nostrils may flare

Increased blood flow to faceresults in redness

Eyes may be squinted




Mrigakshi 24

Brow is furrowed

Lips tightly pursed

Teeth may be clenched Creases between eyes

at bridge of nose

Nostrils may flare

Increased blood flow toface results in redness

Eyes may be squinted

ANGER



Mrigakshi 25

Key features are open mouth,

wide eyes, and raised eyebrows

Similar to fear: wide eyes allow

person to take in more info andprepare for possible danger




Mrigakshi 26

Key features are open

mouth, wide eyes, and

raised eyebrows

Similar to fear: wide eyes

allow person to take in

more info and prepare for

possible danger

SURPRISE



Mrigakshi 27

Key feature is the wrinkled

nose

Crinkling of eyes

Mouth is closed, possibly

down-turned

Brows are furrowed




Mrigakshi 28

Key feature is thewrinkled nose

Crinkling of eyes

Mouth is closed,

possibly down-

turned

Brows are furrowed

D ISGUST



Mrigakshi 29

Key feature is the lip curled up on one side

Mouth is closed

Eyes may be slightly squinted

Forehead might be creased




Mrigakshi 30

Key feature is the lip

curled up on one side Mouth is closed

Eyes may be slightly

squinted

Forehead might be creased

CONTEMPT



Mrigakshi 31

TYPES OF BO D Y

LANGUAGE




Mrigakshi 32

GESTURES

A gesture is the non-verbal body movement used to express or emphasizean idea, an emotion or a state of mind.

It can include hands, arms & shoulders1. Emblems- direct verbal translation

2. Illustrators- depict what is saidverbally

3. Affect display- conveys emotions4. Regulators- control interaction

5. Adaptors- release the body tension



Mrigakshi 33

Gesture Speaks Volumes«

Maintain Silence

Puzzled/Tensed



Mrigakshi 34


Stop ² Authoritative

Thinker



Mrigakshi 35


Giggling/Telling a lie

Frustration



Mrigakshi 36

Explaining

Evaluating




Mrigakshi 37

Your Handshakes speak about your

personality«.



Mrigakshi 38

Your Handshakes speak about your

personality«.



Mrigakshi 39

TYPES OF BO D Y

LANGUAGE


Body Postures



Mrigakshi 40

BO D Y POSTURES

Body Posture is the way you place your body and armsand legs, in relation to each other, and in relation to

other people

Your posture gives signals about your interest in

something, your openness, and attentiveness.



Mrigakshi 41

Aggressive Bored



Mrigakshi 42

Closed Defensive



Mrigakshi 43

Power Relaxed



Mrigakshi 44

Superior

Self Confidence



Mrigakshi 45

LANGUAGE

PARA LANGUAGE

Writing

Speech

Kinesics

Tone of Voice



Mrigakshi 46

TONE OF VOICE We communicate with our voices, even when we are not

using words. Nonverbal speech sounds such as tone,pitch, volume, inflection, rhythm, and rate areimportant communication elements.

When we speak, other people ´readµ our voices in additionto listening to our words. These nonverbal speechsounds provide subtle but powerful clues into our truefeelings and what we really mean.

The voice set is the context in which the speaker isspeaking. This can include the situation, gender,mood, age and a person's culture.

The voice qualities are volume, pitch, tempo, rhythm,articulation, resonance, nasality, and accent. They give each individual a unique "voice print".



Mrigakshi 47

IMPROVEMENT OF VOICE

QUALITY To make your voice louder, instead of pushing

from the throat, use good breath support andnever raise the pitch. Pitch and loudness have no

correlation By developing an interesting tonal range (eg a

softer, friendlier tone when eliciting answers inQ&A sessions or a harsh tone to reprimand) youhave a greater vocal ¶toolbox·.

The use of a slightly harder tone (what could bedescribed as a matter-of-fact voice), when givinginstructions, means that pupils will be givenvocal clues to what is expected.



Mrigakshi 48

TO REMEMBER WHILE

SPEA K ING««.

Turn and face the class before you speak Develop an interesting tone range

Slow your speech in large rooms

Use good breath support and never raise thepitch

Open your mouth wide enough to be heard.



Mrigakshi 49

EXERCISE Think about how tone of your voice can

indicate sarcasm,

anger,

affection,

confidence.



Mrigakshi 50

LANGUAGE

PARA LANGUAGE

Writing

Speech

Kinesics

Tone of Voice

Proxemics



Mrigakshi 51

PROXEMICS

P roxemics is the study of how people use and perceivethe physical space around them. The space betweenthe sender and the receiver of a message influences

the way the message is interpreted.

The perception and use of space varies significantly across cultures and different settings withincultures.

Space in nonverbal communication may be dividedinto four main categories: intimate, social, personal,and public space.



Mrigakshi 52

Upto 18 inches



Mrigakshi 53

18 inches ² 4 ft



Mrigakshi 54

4 ft ² 12 ft



Mrigakshi 55

More than 12 ft



Mrigakshi 56

LANGUAGE

PARA LANGUAGE

Writing

Speech

Kinesics

Tone of Voice

Proxemics

Dress Attire



Mrigakshi 57

D RESS ATTIRE

The Queen of England is reported to have told Prince

Charles, "D ress gives one the outward sign from

which people can judge the inward state of mind.µ

Dress codes are sets of regulations governing what is and is

not appropriate attire for a given setting or event.

Dress Attire changes as per the event and in all situations,

business and social, our outward appearance sends a

message.



Mrigakshi 58

How you dress in your workplace

depends on four factors:

the industry in which you work, the job you have within that

industry,

the geographic area in which you

live; and most importantly,

what your client expects to see.



Mrigakshi 59



Mrigakshi 60



Mrigakshi 61

D ifferent style of wearing a cloth changes

the dress code too

Here the Saree is a Party Wear

Here the Saree is a

Formal Wear



Mrigakshi 62

This man is going

for an important

business meetingwith one of his

biggest client«

What do you make

out from thispicture??



Mrigakshi 63

This is a lawyer who is

going to the court??



Mrigakshi 64

ALWAYS REMEMBER«..

Dress taking care of the fact that where are you going or what will you be doing«

Take care of the colours and shades of your clothes

Avoid wearing ill ² fitting clothes as they send wrong messages.

Avoid wearing clothes which make you

nervous Try to wear clothes in which you are

comfortable and feel confident



Mrigakshi 65

FACTS TO REMEMBER

SETTING THE TONE

Sometimes referred to as paralinguistic, vocal

intonation includes components such asrhythm, pitch, intensity, nasality andslurring.

Tone, pitch and speed affect how words are

sent and received. Teachers should articulatewords at a comfortable rate to maximize thepotential for student comprehension.



Mrigakshi 66

A TOUCH OF ENCOURAGEMENT

Touching is an important aspect of any

culture, but touching in the classroom is adelicate matter.

Touching can be used in a positive way,

however, to offer encouragement andsupport, by patting a student on the arm,

shoulder or back to congratulate him or her

FACTS TO REMEMBER



Mrigakshi 67

FACTS TO REMEMBER

BODY TALK

It is important that teachers learn how to use

natural body movements when talking infront of a class of students.

Students receive nonverbal messages of enthusiasm or boredom communicated

through a teacher's body orientation, andteachers can also gauge student interest inthe class through the students' body postures and movements



Mrigakshi 68

COMMUNICATION =

55% (NON-VERBAL) + 45% (VERBAL)

COMMUNICATE OR COMPLICATE?

THE CHOICE IS YOURS!!!!!!!!!!!!!!



Mrigakshi 69

MIZARU

BUT WHERE IS SHIZARU??

IWAZARU

KIKAZARU

THE THREE MON K EYS!!



Mrigakshi 70

THAN K YOU

Communicate or Complicate

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