Comcast On Demand Usability Test Findings
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Transcript of Comcast On Demand Usability Test Findings
What Is
Monthly service Delivers cable TV content “On Demand”
o HBO, Showtime, Pay-Per-View Uses Remote to Operate
What Is
Identify problems with organizationIdentify problems between remote control and guideDiscern the difficulty of general user menu use and overall product satisfaction
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Huge # of customers, typical user therefore broad range demographicallyThree basic user profiles were identified, representing different levels of experience with the guide and technical skillSix people were tested, representative of these categories
oResidents of Orion Housing Cooperative oTested in Common Area
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snapshot field testing to acquire data, in a typical environmentoTime on task (times taken with a stop watch)oTalk Aloud ProtocoloDictaphone (consent form obtained)
Pre and Post Interview Questionnaires o 1-5 Likert scaleso Suggestions, demographics, satisfaction
What Is
Guide menu names not descriptive enough
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Badly organized menus lead to user confusion
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Menu titles not descriptive
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Menu titles inconsistent
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Menu titles inconsistent
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Poor alphabetization
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Remote unresponsive, menu slow
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Remote unresponsive, menu slow
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Lack of Instruction
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Organizationo Titles should be intuitively organizedo Titles should be more specific o All content correctly labeled and in alphabetized in the standard wayo Integrated Search Engine
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Navigationo A more responsive remote should be developed (Bluetooth)o Fast-forward and rewind should be sped up and users given the option of different speed levels o Some sort of back/forward buttons should be added at all level of menus
What Is
Navigationo A more responsive remote should be developed (Bluetooth)o Fast-forward and rewind should be sped up and users given the option of different speed levels o Some sort of back/forward buttons should be added at all level of menus
