Com skills & asser
-
date post
18-Oct-2014 -
Category
Technology
-
view
525 -
download
0
description
Transcript of Com skills & asser
![Page 1: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/1.jpg)
COMMUNICATION SKILLS
AND ASSERTIVENESS
![Page 2: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/2.jpg)
PRESENTATION OUTLINE
1. Objectives2. Definition / Goals4. Types of Communication5. Tips to good communication skills7. Barriers to effective Communication 8. Assertiveness
COMMUNICATION SKILLS AND ASSERTIVENESS
![Page 3: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/3.jpg)
By the end of the lesson participants will able to;
• Define communication Outline the types of communication
Identify the major barriers to communication
Explain the meaning of being assertive
OBJECTIVES
![Page 4: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/4.jpg)
Essentially, Communication is the transfer or exchange of ideas or information or sending messages to and from one person(s) or place to another.
It is a process by which information moves between people, through the communication cycle or path to another.
Communication is a medium for expressing oneself.
Definition of Communication
![Page 5: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/5.jpg)
Without effective communication you cannot lead……..you’ll end up taking a walk on your own.
Communication is a Series of experiences of …… Listening, Smelling, Speaking, Writing, Touching, Tasting.
Communication Skills is the ability to use language(receptive) and express(expressive) information.
Communication cont.
![Page 6: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/6.jpg)
To get and give information To change behavior To get action To ensure understanding To persuade.
COMMUNICATION GOALS
![Page 7: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/7.jpg)
Speaking
Writing
Body Language
Visual Image
MOST COMMON WAYS TO COMMUNICATE
![Page 8: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/8.jpg)
On the bases of Organizational relationship Formal Informal On the bases of flow Vertical Horizontal Crosswise/Diagonal
TYPES OF COMMUNICATION
![Page 9: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/9.jpg)
On the bases of expression
Oral/ Verbal
Written
Gesture/ Non-verbal
Types of communication cont.
![Page 10: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/10.jpg)
Communication is the process of sending and receiving information among people……
Communication Process
Receive
SENDER
Sender
RECEIVER
Feedback
Noise
![Page 11: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/11.jpg)
1. Maintain eye contact with the audience
2. Body awareness
3. Gestures and expressions.
4. Convey one’s thoughts
5. Practice effective communication skills.
Tips to good Communication Skills
![Page 12: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/12.jpg)
It is two way It involves active listening It reflects the accountability of speaker and
listener It utilises feedback It is free of stress It is clear
Effective Communication…….
![Page 13: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/13.jpg)
1. Semantic barriers( Language)
2. Syntax barriers (Grammatical)- subject-verb agreement, Tense etc.
3. Emotional or Psychological barriers
4. Organizational barriers
5. Barriers in superiors/ subordinates(Attitudinal)
BARRIERS OF COMMUNICATION
![Page 14: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/14.jpg)
Communication to take place, there must be interaction with each player participant
Boss Employee
People in organizations = 75% time communicating
Poor Communication
![Page 15: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/15.jpg)
Research has shown that many problems in any organisation can be traced back to one primary cause: poor communication.
Poor communication also results in poor performance.
Poor Communication
![Page 16: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/16.jpg)
Definition To be assertive means to have the ability
and courage to state one’s mind, opinions or ideas clearly, without the feeling of intimidation.
Assertiveness is the ability to state one’s views and standing up to fight for his/her rights, while respecting the rights and views of others.
ASSERTIVENESS
![Page 17: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/17.jpg)
• ‘Assertiveness is standing up for your right to be treated fairly. It is expressing your opinions, needs, and feelings, without ignoring or hurting the opinions, needs and feelings of others.’
Definition cont’d
![Page 18: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/18.jpg)
Building one’s self-confidence and assertiveness generally, is an attempt at transforming oneself to be able to stand up to others and resist pressures.
To be assertive is how you can exert a little more control over other people and situations that affect you, to be in control of yourself.
Assertiveness can be passive or aggressive, depending on your confidence level.
Self-Confidence and Assertiveness
![Page 19: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/19.jpg)
Communication is a series of experiences of listening, smelling, speaking, writing etc.
Communication skills is the ability to use language(receptive) and (expressive) information
Effective Communication skills are a critical element in your career and personal lives.
summary
![Page 20: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/20.jpg)
Assertiveness is the ability and courage to state one’s mind, views, opinions and ideas clearly;- without the feeling of intimidation,- but establishing authority, self confidence,- standing up for your rights while respecting the rights of others,- standing up to others and resisting pressures
Summary cont.
![Page 21: Com skills & asser](https://reader034.fdocuments.in/reader034/viewer/2022052315/54422b76b1af9f350a8b4598/html5/thumbnails/21.jpg)
Foster Agbemafle
Thank you for your attention