Collaborative Case Management For GCGovernment=...
Transcript of Collaborative Case Management For GCGovernment=...
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Collaborative Case Management For G CGovernment= ECM+BPM
Joshua Lee – Account Manager, LaserficheRussell Haddock - MCCi
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Agenda
• E-GovernmentE t i C t t M t• Enterprise Content Management
• Collin County Case Study
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E-government
• Resource intensive• Anticipated interest: does it fit the needs of
the user?• Plateau
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Enterprise Content Management
• Integrative middlewareI d d t i• Independent services
• Uniform repositoryy• Central control and local flexibility
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ECM Case Management Framework
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Case Management Flow
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Case Study – Collin County, TX
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Collin County – Why?
• Antiquated legacy content management tsystem
• Fragmented – silos of information and gmultiple solutions at the department level
need to centralize• need to centralize• 273% increase in cases filed over last 10
years
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Collin County – Key Areas
• Tax OfficeC t C M t• Court Case Management
• District Clerk• Sheriff’s Office
District Attorney• District Attorney• Tax Motor Vehicle and Auditors• Marriage Certificate – Genealogy Corner
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Collin County – Tax Office
• Integration to optimize business processS d $60k i d l t t b• Saved $60k in development cost by using out of the box solutionsg
• Tax Assessor/Collector relied on paper10 days to process mail• 10 days to process mail
• Estimated loss of $1mil interest per day• Now processing up to 10 days faster
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Collin County – County Clerk
• Case Management – IntegrationEl t i R d M t• Electronic Records Management Compliance
• Active cases remain in case management systemmanagement system
• Closed cases automatically managed by Enterprise Content Management
• User transparency• User transparency
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Collin County – Genealogy Corner
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Collin County – Genealogy Corner
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Collin County – Genealogy Corner
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Collin County – Summary
• 300 hours of staff time saved annuallyN l h i fil f ld• No longer purchasing file folders
• Quicker payment processingy g• Elimination of over 400 boxes and
associated storage costsassociated storage costs• IT staff can easily manage system for the
Enterprise• CIJS collaboration electronically• CIJS collaboration electronically
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