Trip ReportOrganizational Performance Consultant (OPC) Conference

23-25 September 2008

Conference AgendaDATE TOPICS AND ACTIVITIES09/23/08 Standardized survey use

OPC program measurement

Areas of OPC focus

Change Management

CG Enterprise Architecture

Address by ADM Allen

Update on CPEC and CQA program

09/24/08 Address by RADM Breckenridge

OAS 208

Share best practices

Innovation update

CGBI

09/25/08 Modernization Effort panel

Expo team brief

AHA team brief

Purpose: Neal Thayer, LCDR Christina Deal, and Jim Pennewell attended the Organizational

Performance Consultant (OPC) Conference 23-25 September at The National Conference Center, Lansdowne, Virginia. The purpose of the meeting was to discuss program direction and performance, and provide an update on the role of OPCs in the Modernization Effort.

Comments:The conference was designed to give OPCs an opportunity to

have face-to-face interaction with their counterparts. Additionally, two Knowledge Management and Metrics Specialists (KMMS) attended the conference.

This conference is the annual opportunity for program managers to pass information to all practitioners and standardize the approach for some common services. Additional discussion addressed using a Mr. Chris Wehrenberg, Mr. Danny

Prosser, and CAPT Joe Re from CG-0931

ADM Allen with the OPC Conference Attendees

standardized format for administering surveys, creating an OPC measurement system, updating the Commandant’s Quality Award (which will be renamed the Alexander Hamilton Award for Performance Excellence), the OPCs role in Change Management and Modernization Initiatives

The Modernization Effort was a major focus of this conference. ADM Allen made the first presentation. He reiterated the Coast Guard’s record of not finishing initiatives and how a number of these unfinished efforts these have been rolled into the Modernization Effort. He reiterated the OPCs roles as change agents and having the systems perspective that is a major goal of modernization. He also clarified that his goal is not to reorganize, it is to become a change-centric organization that will not need major reorganization because it is constantly adapting to changing conditions.

RADM Breckenridge conducted the second modernization presentation. She introduced the concept of OPCs as a Product Line in which Program Managers will develop standards and expectations as well as owning the resources for the Product Line.

The final modernization presentation was a panel of Strategic Transformation Team members that included representatives from FORCECOM, OPCOM, DCMS, and DCO. The teams described details of their organizational structures and addressed progress so far. Each OPC has been assigned to a team that is available to assist ME teams as needed. These teams are being led by at least one Master OPC. Specific work and schedules are the responsibilities of team leaders and ME teams.

Areas identified by the STT members where OPCs could provide benefit were to spread the word regarding the Modernization Effort while at the units, by seeing multiple units and understanding their process, understanding measurement systems, analyzing how operations are completed in the field, assisting FC7 (Capability and Standardization) with measurement and standardization, and getting involved in compliance working groups.

The conference also included small group work. Teams met to discuss the following items:

Innovative ideas on how the new AHA program should be structured and administered

Innovation Expo booth preparation Check in with new OPCs regarding PQS progress

ATTENDEES:CG-0931: CAPT Jo Re, LCDR Ernie Morton, Mr. Frank Wood, Ms. Chris Wehrenberg, Mr. Danny Prosser, Mr. Dave King, Mr. Lydell King, Mr. Jeff WrightLANT MLCA/D5: Dr. George Yacus, Mr. Peter Stinson, LCDR Byron Willeford, CWO Dave RottPAC MLCP/D11: CDR Elizabeth Blow, Mr. Phil Miedema D1: Mr. Sam Kornreich , LCDR Paul MuchaD7: Ms. Ricki Rodrick, LT Dan RogersD8: Mr. Steve Ryba, CPO Aaron KnepperD9: Ms. Joy Fonseca, LT Scott Krejci

RADM Breckenridge and Chris Wehrenberg discuss OPCs role in

modernization efforts

Coast Guard Modernization Presentation

D13: Mr. Neal Thayer, LCDR Christina Deal, Mr. Jim PennewellD14: Ms. Pam Dittrick, LCDR Bruce WalkerD17: Mr. Dan Canavan, CPO Eric Engvall, Mr. Bill JettLDC: Mr. Charlie Coiro, LT Stephanie Forbes

Respectfully submitted,

LCDR Christina Deal and Neal Thayer