Coaching Skills &

Effective Communication

Five frogs are sitting on a log. Four decide to jump off. How many are left?

The answer is five!

There is a huge difference between deciding and DOING.

What do YOU understand By COACHING?

Scenario AGary: How did you think that meeting went?Chris: It was Okay – I supposeGary: you don’t seem to sureChris: I think that I could have handled it betterGary: In what way?Chris: Well maybe if I had been a little firmer with peopleGary: What could you have done?

Scenario BMel: I can’t seem to get through to MarinaZak: If I were you I’d go to lunch with her and sort it outMel: I’ve tried that but it doesn’t workZak: How about confronting her then?Mel: That doesn’t work eitherZak: Perhaps you should change jobs?Mel: Hmmm….

Listen and observe well. Note how someone learns best and what their strengths are.

Empower (once you have assessed that the person has the skills required to do the task and has the necessary commitment).

Always make clear what the parameters are when empowering (i.e. time, budget and other resources).

Use errors as learning opportunities.

Help your people learn to solve problems themselves rather than doing it for them

Adopt a Coaching Style

Explore OptionsTogether

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Creating APositive Environment

Putting it all-together

A colleague has consistently filed documents incorrectly, leading to lengthy delays and poor customer service. Make your colleague aware of the situation. Monitor your use of body language, and make your comments as positive and supportive as possible. At the conclusion of the session, the coach should ask the colleague for feedback.

Actively Listen

Verbal and Non Verbal Communciation

???

Words / Body Language / Voice & Tone

MICRO EXPRESSIONS

CONTEMPT

DISGUST

SADNESS

ANGER

SURPRISE

FEAR

HAPPINESS

Fake & RealHAPPINESS

Thank you For your

Attention