Coaching English skills in corporate Kuwait

COACHING ENGLISH

SKILLS IN

CORPORATE

KUWAIT

HENDR IK VAN DER M

ERWE

TESOL KUWAIT NOV 2013

INTRODUCTION: Hendrik van der Merwe [Henk]• MBA [Human Resource Management]• Post Grad [Australian Law and Practice]• Professional Workplace Coach• PhD Candidate [International School of Management]

• Executive: Australian Not-for-Profit• ACK School of Business• HRM, Ethics, Law and general business topics


SUMMARY• Theoretical basis• Coaching methods• Kuwait case study

• Learnings for the future


LEARNING THEORY


HRM & TRAINING / DEVELOPMENT


COACHING THEORY


COACHING VS TRAINING


COACHING VS TRAINING

How to draw a circle


T E S O L K U WA I T N O V 2 0 1 3

COACHING VS MENTORING

Be realistic - credit others with your success

COACHING THEORY

Coaching is… "a process that enables learning and development to occur and thus performance to improve. To be a successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place" Eric Parsloe, The Manager as Coach and Mentor (1999) page 8. Eric is a respected author and Director of the OCM


COACHING THEORY

• Coachee driven• Outcome focused• Good to GREAT• Develop trust• In confidence• Ask questions

• Not to correct / punish

• Set agenda• Dominate / lead• Provide answers• Repair the past• Become a captive


COACHING MODELS


COACHING MODELS

O – outcomeS – situationC –

consequencesA – actionR - review


COACHING MODELS


KUWAIT CASE STUDYBackground• High-Tech business on 3 sites• Government and Private stakeholders• 100% Kuwaiti staffed

Project Objectives• Improve English communication skills• Pilot coaching as a methodology• Support other T & D initiatives [classroom, e-

learning, overseas training]


KUWAIT CASE STUDYPeople• Young non college graduates [47]• Supervisors [5]• Managers and consultants [3]

Physical resources• Training center [e-learning hub, Rosetta stone] • Diwaniya style recreation room • Leaning materials


KUWAIT CASE STUDYProcess• Initial meeting facilitated by supervisor• Coaching plan• Communications activities / tasks• Detailed data collection / analysis

Measure / Control• # participants • Hours of coaching delivered • Coaching plans completed


KUWAIT CASE STUDYResults• Delivered 1200 hours of targeted coaching• Created 28 coaching plans• Completed 12 “Performance wheels”• 50% never engaged directly with coach

Improved English communication skills……..?


KUWAIT CASE STUDY: WHAT DID WE LEARNGood to GREAT• 20/28 coaching plans were from top 10%

employees• Employees determined to learn found ways to • Poor performers did not engage at all

Integration VERY important• Learning resources• HR strategies [PMS, T&D, Promotion,

Remuneration]• Formal and informal contact


COACHING ENGLISH

SKILLS IN

CORPORATE

KUWAIT

HENDR IK VAN DER M

ERWE


Coaching English skills in corporate Kuwait

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