:: SIX MINUTES AND FORTY SECONDS

Alec McPhedran

Skills Channel TV

ON COACHING SKILLS

Who are… We specialise in creative training. coaching and facilitation

We are experts about skills development

We focus on leadership, strategy, management and personal development

We help businesses and individuals change and grow

Our aim is to help people achieve

TRAINING

COACHING MENTORING

Being instructed on what to do,sometimes all together

One to one developmenton a specific skill, mainly

being asked

Guidance, wisdom, challenge and support on

the person

Developing People

INDIVIDUAL

TRAINING

MENTORINGCOACHING

McPhedran 2006

Often the linemanager and

normallywith a focus on

Job Performances

Often a seniormanager orspecialist, typically

concerned with the person

Coaching

Coaching is unlocking a person’s potential to maximise their own

performance; helping them to learn rather than teaching them.

Timothy Gallwey, The Inner Game

Building awareness, responsibility and self-belief is the goal of a coach.

Sir John Whitmore,

Coaching for Performance

Aspect Coach Mentor

Focus Performance Individual

Role Specific agenda Facilitator with no agenda

Relationship Comes with the job Usually Self Selecting

Source of Influence

Position Perceived Value

Personal Returns

Teamwork/Performance

Affirmation/Learning

Arena Task related Life

Aspects of Coaching

To balance the use of your key skills

The ability to effectively manage the session

Types of Coaching

Life CoachingBusiness CoachingExecutive CoachingCareer CoachingPersonal CoachingConflict CoachingGroup CoachingSports Coaching

Key Coaching Skills

1. Questioning2. Listening3. Summarising4. Objective Setting5. Feedback6. Observation7. Non Judgemental

Paraphrasing Listening

attentively Concentrating on

words and tonality Summmarising Checking

understanding

Active Listening

Open Ended - Tell me about…Explain to me…Describe to me…Who, what, why, where, when and how

Probing - Exploring more detail

Direct - Seeking specific information

Closed - Yes or No response

Questioning

WHO WHAT WHY WHERE WHEN HOW

Key Questions

Managing the Coaching Session with GROW

GOAL

REALITY

OPTIONS

WILLEXPLORE

CLARIFY

GENERATE

WHAT

THEY DO?

Graham Alexander, Alan Fineand Sir John Whitmore

GOAL

Managing the Coaching Session with GROW

CLARIFY

Graham Alexander, Alan Fineand Sir John Whitmore

Establish the session goal Make it appropriate to the time available Use SMART where appropriate Help the individual to identify The Goal may change during the session Review at the end of the session

REALITY

Managing the Coaching Session with GROW

EXPLORE

Graham Alexander, Alan Fineand Sir John Whitmore

What have you tried so far? What has worked/not worked? Why is this important? Who is involved and why? Deadlines, facts, budgets, resources? How important is this to you?

OPTIONS

Managing the Coaching Session with GROW

GENERATE

Graham Alexander, Alan Fineand Sir John Whitmore

Brainstorm ideas Be incredibly creative too Think about some scope for selecting

options Force Field Analysis each key option Select Option A and back up Option B

WILL

Managing the Coaching Session with GROW

WHAT

Graham Alexander, Alan Fineand Sir John Whitmore

Clarify actions THEY will take Deadlines and results Discuss Success Criteria Support available When and how will the actions be

reviewed?

THEY DO?

Benefits of Coaching

You have the opportunity to coach every day

Cheaper than training

Focus is on a specific topic for individuals

Develops your skills

Six Minutes and Forty Seconds on Coaching Skills

Effective use of Questioning, Listening and Summarising

Managing the session through GROW

Ask rather than Tell

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