CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

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CNY 2014 Debrief Time: 9am Venue: PLCPL Meeting Room Date: 14 March 2014

Transcript of CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

Page 1: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

CNY 2014 Debrief

Time: 9amVenue: PLCPL Meeting Room

Date: 14 March 2014

Page 2: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

CONTENTS

1.PREPARATION

2.CHALLANGES/ PROBLEMS ENCOUNTERED DURING THE OPERATION

3.STATISTICS FOR CNY 2014

4.PROPOSITIONS FROM FELLOW COLLEAGUES

Page 3: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.1 PLANTS & OTHER PURCHASES

 

 

  

Overseas

China Malaysia

Guangzhou (Plants & Pots) Cameron Highlands (Plants)- Palace Rose- Fresh flowers

Xiamen (Pots & Accessories) Yong Peng- Lian Mong

Ipoh (Plants)Ah Tah

Johor Bahru- Baba Pots

Singapore

Prince’s Landscape-Celosia-Cockscomb

Nature Landscape-Fertilizers

Soh & TanBurnt Soil

Orchids-Kim Seng Orchids-Orchid Vista- Toh Orchids

Page 4: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.2 Sales & Marketing

Preparation of Price list to be disseminated to all sales

Q:\Department Operation Manual\Events (CNY, Xmas, Valentine's)\CNY/2014\Sales & Marketing\CNY 2014 Price List\

Page 5: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.2 Sales & Marketing

Preparation of marketing plan

Page 6: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.2 Sales & Marketing

Preparation of Signage’s for Retail & LAT

Page 7: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.2 Sales & Marketing

Preparation of Signage’s for Retail & LAT (Con’t)

Page 8: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.2 Sales & Marketing

Preparation of Signage’s for Retail & LAT (Con’t)

Page 9: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.2 Sales & Marketing

Preparation of sales incentive for sales person

Page 10: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.2 Sales & Marketing

Preparation of Schedule for Sales to be on standby at retail outlets 

Page 11: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.3 OperationsPLCPL

•Preparation of tentage

•Preparation of areas for loading and unloading

•Spraying of insecticides

•Preparation of parking area for lorries and cars

 

Page 12: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.3 OperationsLAT

•Preparation of tentages

•Preparation of parking areas

•Spraying of Insecticides

•Hiring of part-time sales persons

•Hiring of cashiers

 

Page 13: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

1. PREPARATION

1.4 PLANNING

1.5 BRIEFING TO SALES

1.6 BRIEFING TO OPERATIONS

 

Page 14: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

2. CHALLENGES / PROBLEMSENCOUNTERED DURING THE

OPERATION

2.1 CORPORATE•Sales Quotation

 

Page 15: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

2. CHALLENGES / PROBLEMSENCOUNTERED DURING THE

OPERATION2.1 CORPORATE•Sales Quotation

 

Page 16: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

2. CHALLENGES / PROBLEMSENCOUNTERED DURING THE

OPERATION2.1 CORPORATE

•PO ConfirmationPO received only the day before delivery, some after deliveryPO Contents differ from confirmation 2 different PO from 1 same customer, sales do not know if it is extra sales for them or is the 1st PPO sent is wrong or not.No quotation but customer send PO. When plants delivered, it is not what they wanted. As they went to Flowershop website. But picture is different from description.

•Confirmation Date/TimingPurchasing have sent out the ETA of plants arriving from China.Delivery date was put by sales person before plants can arriveConfirmation of timing the night before, no informing of operations, till next working day, sales started to blame operation why the plant have not arrived at customers place.

 

Page 17: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

2. CHALLENGES / PROBLEMSENCOUNTERED DURING THE

OPERATION2.1 CORPORATE

•Customer requirements

 

Page 18: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

2. CHALLENGES / PROBLEMSENCOUNTERED DURING THE

OPERATION2.2 RETAIL“Too many chef spoil the soup”‘We are trying to build a standard but the bottom is not following’

•MAN POWER ISSUESingapore hit by unexpected Dry seasonToo hot need more wateringNot enough man to do all the work as they are needed to help at retail / LAT as part time sales / Sales are not enough

•PART – TIME SALES PERSONSWorkers helping part-timers with salesTagging of PLCPL Sales person’s plantsPart-timers want to ‘settle’ more than 1 customers at a timeOperations having a hard time hiring Part time sales

 

Page 19: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

2. CHALLENGES / PROBLEMSENCOUNTERED DURING THE

OPERATION2.3 PURCHASINGPO raised only after the whole operation.Causing invoice to be done only after the whole operation.

2.4 ACCOUNTSWas briefed during operation and sales meeting, but there are still quotations with no item code. Difficult for raising invoice.Stock inventory runAfter CNY operation, operations had to make sure all revised quotation had to be in before submitting job sheet to account. (Accounts does not want to accept)

 

Page 20: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

3. STATISTICS FOR CNY 2014

 

SALES FOR CNY 2014

Corporate $217,355.59

LAT $323,325.20

Sungei Tengah $93,399.79

PFSPL $15,631.22

Plant Transfer $17,685.40

Total $667,397.20

COMPARISON OF INCREMENT/ DECREMENT

LOCATION\ YEAR 2013 2014

Corporate $266,680.00 $217,355.59

LAT $266,888.00 $323,325.20

Sungei Tengah $74,507.00 $93,399.79

Total (Based on P&L) $580,079.12 $648,555.87

Page 21: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

3. STATISTICS FOR CNY 2014

DELIVERY

 SALES VS COST FOR CNY 2014

2014 CorporateSungei Tengah

LAT PFSPLPlant

Transfer

Total Sales $217,355.59 $93,399.79 $323,325.20 $15,631.22 $17,685.40

Delivery Cost

$20,201.65(Sub-Contractors)

$14,574.69(PD01)

$$10,188.42 $2,095.07 $357.50

Page 22: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

3. STATISTICS FOR CNY 2014

MAN-POWER

 

SALES VS COST FOR CNY 2014

2014 CorporateSungei Tengah

LAT PFSPLPlant

Transfer

Total Sales $217,355.59 $93,399.79 $323,325.20 $15,631.22 $17,685.40

Man power cost

$6,401.50 $18,238.10

Inter- Department

Charges$6513.75

$8,330.00 (LAT)$4,432.50 (Sales Person)

$12,762.50 (Total)

Allowances $4,005.70

Total Sales VS

Total Cost$634,080.58 (Sales) VS $47,921.55 (Man-power)

Page 23: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

4. PROPOSITIONS FROM FELLOW COLLEAGUES

 

Page 24: CNY 2014 Debrief Date: 14 March 2014 Time: 9am Venue: PLCPL Meeting Room.

Ending Slide

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