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Cloudforce Sydney 2012 - Salesforce for Non-Profits
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Transcript of Cloudforce Sydney 2012 - Salesforce for Non-Profits
Salesforce for Non Profits Andrew Hill & Tilly Josephson
Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking
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incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking
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time
equity
product 1 %
Salesforce Foundation
Giving Back
BizAcademy
Sydney Homeless Connect
Healthy Communities
Force for Change
Community Action Team Grants
Helen Tamaki Social Innovation Traineeship
John Davies
Chief Information Officer
Cancer Information & Support Services App
Challenge Provide a call center and case management capability for Cancer
Helpline, Telephone Support Groups and other cancer resources
Solution Custom Service Cloud console application
Benefit Allows extension of the Salesforce UI to provide custom search
capability for contacts, accounts and custom objects, alongside
standard page layouts.
Sometimes it’s good just to do something good!
James Abbott
Enterprise Architect
Dementia Centre CRM
Challenge Project Management within a diversely located growing team
Staff working across multiple offices, home offices, & client sites
Unable to easily share data with external parties
Solution Salesforce CRM and ProjectCloud from AppExchange
Staff able to collaborate in real time, replacing paper/Word/Excel
& Microsoft Project
Used DupeBlocker from AppExchange to clean data
Benefit Able to consolidate multiple systems into one
Dramatic reduction in email volume
Sometimes it’s good just to do something good!
Sometimes it’s good just to do something good!
Sometimes it’s good just to do something good!
Clare Isaac
Social Engagement
Initiatives Manager
Volunteer Management
Challenge Managing over 85,000 emergency volunteer registrations during
the 2010/11 Qld disasters.
Solution Developing and customizing the Salesforce system to manage the
registration and matching of volunteer opportunities and to stay
engaged with the database members.
Benefit - Massive reduction in resources required to function
- Accuracy/accountability in recording lead activities
- Better, more accurate reporting/ improved database analysis
- Faster response times
- Automation of processes
- User friendly interface
Sometimes it’s good just to do something good!
Daniel Lewis-Toakley
General Manager
Live Below the Line
Challenge Custom-built, integrated fundraising & community platform.
Ability to innovate with the application during the campaign.
Very little runway time.
Solution Cloud-based environments (Heroku, Amazon S3).
Agile development (continuous design/delivery).
Benefit Early and frequent releases allowed for greater sign ups,
fundraising and the highest priority functionality.
Scalable server load and hosting costs.
Sometimes it’s good just to do something good!
Sometimes it’s good just to do something good!
Sometimes it’s good just to do something good!
Sometimes it’s good just to do something good!
Andrew Everingham
Founder & CEO
Volunteer & Supplier Management
Challenge Small organisation running a large annual event – seasonal load
Many and varied stakeholders with different comms channels
No easy way to share information amongst a disparate team
Solution Implemented Salesforce for Volunteer & Supplier Management
OrchestraCMS runs website on Force.com Sites
Chatter to share information with our mobile team
Benefit “Chatter is the single biggest productivity enhancement to our
organisation.”
Eliminated web hosting costs - SHC website on Force.com Sites
Streamlined volunteer and service provider registration process
Sometimes it’s good just to do something good!
Sometimes it’s good just to do something good!
Sometimes it’s good just to do something good!
Sometimes it’s good just to do something good!
Don’t Forget to Submit Your Survey!
Stop by the registration kiosks to complete your session
surveys. We have 200 KeepCups to give away as well as
the chance to win a $500 iTunes voucher!
Thank you!
NSW Permit No. LTPS/12/05010