Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

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Creating Passionate Customers with Connected Media Creating Passionate Customers with Connected Media Tony @Hollingsworth Saasu Evangelist @Saasu

description

Tony Hollingsworth of Saasu presents ways to Create Passionate Customers using Social Media. This was presented during a Masterclass Session held in the Social Media Lounge at Cloudforce Sydney 2012 (http://www.salesforce.com/au/cloudforce/ ). For more info about the Social Media Lounge --> http://blogs.salesforce.com/au/2012/06/road-to-cloudforce-get-social.html

Transcript of Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Page 1: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media Creating Passionate Customers

with Connected Media

Tony @Hollingsworth

Saasu Evangelist

@Saasu

Page 2: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media

Page 3: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media

• Service = Happiness

• Listen

• Don’t ONLY Broadcast

Creating Passionate Customers

with Connected Media

Page 4: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media

• Be Where the People Are

• Be Helpful

• Build Community

–Be Memorable

–Army of Sales People Passionate about

your Product

Creating Passionate Customers

with Connected Media

Page 5: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media

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Creating Passionate Customers

with Connected Media

Image Courtesy of @ScottGould – WeAreLikeMinds.COM

Page 6: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media

• Service = Happiness

• Listen

• Don’t ONLY Broadcast

Creating Passionate Customers

with Connected Media

Page 7: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media

Page 8: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media

Page 9: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media Creating Passionate Customers

with Connected Media

Page 10: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media

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Creating Passionate Customers

with Connected Media

• Be Where the People Are

• Be Helpful

• Build Community

–Be Memorable

–Army of Sales People Passionate about

your Product

Creating Passionate Customers

with Connected Media

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Creating Passionate Customers

with Connected Media

Page 13: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media

Page 14: Cloudforce Sydney 2012 - Create Passionate customers with Social Media - masterclass

Creating Passionate Customers

with Connected Media

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Creating Passionate Customers

with Connected Media

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Creating Passionate Customers

with Connected Media

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Creating Passionate Customers

with Connected Media

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Creating Passionate Customers

with Connected Media Thank you – Question Time!

Saasu.com

@Saasu

@AskTonyIT

@Hollingsworth